Deck 6: Determining System Requirements

Question 1

You should use the interview process to set expectations about the new or replacement system.

Answer 1

False

Question 2

Open-ended questions put the interviewee at ease,are easily summarized,and save time.

Answer 2

False

Question 3

Multiple choice,rating,and ranking are types of closed-ended questions.

Answer 3

True

Question 4

Open-ended questions can put the interviewee at ease because she can respond in her own words using her own structure.

Question 5

Open-ended questions are usually used to probe for information when you cannot anticipate all possible responses or when you do not know the precise question to ask.

Question 6

In order to promote more truthful responses,the general nature of the interview should not be explained to the interviewee in advance.

Question 7

Requirements determination and requirements structuring are the two subphases to systems analysis.

Question 8

Requirements creep is a term used to describe a project that has bogged down in an abundance of analysis work.

Question 9

Finding the best solution to a business problem or opportunity describes the attention to details characteristic that a systems analyst should exhibit during the requirements determination phase.

Question 10

Assuming anything is possible and eliminating the infeasible describes the reframing characteristic that a systems analyst should exhibit during the requirements determination phase.

Question 11

Unstructured questions are questions in interviews that have no prespecified answers.

Question 12

Collection of information is at the core of systems analysis.

Question 13

During requirements determination,information can be gathered from users of the current system,forms,reports,and procedures.

Question 14

As a general guideline,you should prepare an agenda with approximate time limits for different sections of the interview.

Question 15

Contrary to popular belief,interviewing is not one of the primary ways analysts gather information about an information systems project.

Question 16

Challenging yourself to look at the organization in new ways describes the impertinence characteristic that a systems analyst should exhibit during the requirements determination phase.

Question 17

A major disadvantage of closed-ended questions is that useful information that does not quite fit the defined answers may be overlooked as the respondent tries to make a choice instead of providing his or her best answer.

Question 18

Joint Application Design and prototyping can help keep the analysis effort at a minimum yet still effective.

Question 19

Closed-ended questions work well when the major answers to the questions are known.

Question 20

Neutrality is a guideline for effective interviewing.

Question 21

A JAD is an inexpensive,popular requirements determination technique.

Question 22

The primary purpose of using JAD in the analysis phase is to collect systems requirements simultaneously from the key people involved with the system.

Question 23

As a systems analyst,it is part of your job to create a document for a missing work procedure.

Question 24

The goal with using prototyping to support requirements determination is to build the ultimate system from prototyping.

Question 25

When comparing observations and document analysis,the expense of observations is rated moderate.

Question 26

A first step in any BPR effort is to understand what processes need to change.

Question 27

As observations are unbiased,they are preferable to other requirements determination techniques.

Question 28

When comparing observations and document analysis,the time required for document analysis is rated as low to moderate.

Question 29

When gathering system requirements,document analysis and observation are used the least.

Question 30

Throw-away prototyping preserves the prototype that has been developed.

Question 31

The idea behind BPR is to reorganize the complete flow of data in major sections of an organization to eliminate unnecessary steps,achieve synergies among previously separate steps,and become more responsive to future changes.

Question 32

In documents you can find information about special information processing circumstances that occur irregularly.

Question 33

While being observed,employees may follow exact procedures more carefully than they typically do.

Question 34

If you encounter contradictory information about procedures from interviews,questionnaires,or observations,you should reconcile the contradictions before proceeding to other analysis tasks.

Question 35

Informal systems develop because of inadequacies of formal procedures,individual work habits and preferences,and resistance to control.

Question 36

In documents you can find information about the values of the organization or individuals who can help determine priorities for different capabilities desired by different users.

Question 37

Referencing a JAD session,the sponsor is the individual responsible for organizing and running a JAD session.

Question 38

During JAD,the group interaction process is typically not well supported by computing.

Question 39

When performing observations,it is best to select typical people and sites as opposed to atypical people and sites.

Question 40

When comparing observations and document analysis,the chances for follow-up and probing with document analysis are rated high to excellent.

Question 41

Questions in interviews that have no pre-specified answers are:

A)nonspecific questions
B)closed-ended questions
C)open-ended questions
D)investigative questions

Question 42

Referencing eXtreme Programming and its Planning Game,Development is represented by those actually designing and constructing the system.

Question 43

Techniques developed to keep the analysis effort minimal,yet still effective include:

A)JAD
B)interviewing
C)observations
D)quiz sessions

Question 44

The impartiality characteristic of a good systems analyst is represented by which of the following statements?

A)You must challenge yourself to look at the organization in new ways.
B)Your role is to find the best solution to a business problem or opportunity.
C)Assume anything is possible,and eliminate the infeasible.
D)You should question everything.

Question 45

The reframing characteristic of a good systems analyst is represented by which of the following statements?

A)You must challenge yourself to look at the organization in new ways.
B)Every fact must fit with every other fact.
C)Assume anything is possible,and eliminate the infeasible.
D)You should question everything.

Question 46

BPR efforts often result in the development of information system maintenance requests or requests for system replacement.

Question 47

Determining systems requirements for an Internet-based electronic commerce application is no different than the process followed for other applications.

Question 48

Referencing eXtreme programming,programmers and end users play the Iteration Planning Game.

Question 49

The term used to refer to systems development projects bogged down in an abundance of analysis work is:

A)information overload
B)analysis paralysis
C)analysis overload
D)information abundance

Question 50

The impertinence characteristic of a good systems analyst is represented by which of the following statements?

A)You must challenge yourself to look at the organization in new ways.
B)Every fact must fit with every other fact.
C)Assume anything is possible,and eliminate the infeasible.
D)You should question everything.

Question 51

Which of the following is a traditional method of collecting systems requirements?

A)Group support systems
B)Group interviews
C)Joint Application Design
D)Rapid Application Development

Question 52

Key business processes are the structured,measured set of activities designed to produce a specific output for a particular customer or market.

Question 53

The Agile Usage-Centered Design focuses on user roles,user goals,and the tasks necessary to achieve those goals.

Question 54

Exploration,commitment,and steering are the three phases of the Iteration Planning Game.

Question 55

Referencing requirements determination using Agile Methodologies,the Continual User Involvement technique does not work well with small and dedicated development teams.

Question 56

The primary deliverables from requirements determination include:

A)sets of forms,reports,and job descriptions
B)transcripts of interviews
C)notes from observation and from analysis documents
D)all of the above

Question 57

Disruptive technologies enable the breaking of long-held business rules that inhibit organizations from making radical business changes.

Question 58

Traditional methods of collecting systems requirements include:

A)individual interviews
B)observing workers
C)group interviews
D)all of the above

Question 59

The Continual User Involvement technique works best when development can follow the analysis-design-code-test cycle.

Question 60

The skills of a systems analyst are often central to many BPR efforts.

Question 61

Rating a response or idea on some scale,say from strongly agree to strongly disagree,would be classified as a(n):

A)open-ended question
B)JAD question
C)closed-ended question
D)ranking question

Question 62

The analysis of documents can help you identify:

A)problems with existing systems
B)special information processing circumstances that occur irregularly and may not be identified by any other requirements
C)the reason why current systems are designed the way they are
D)all of the above

Question 63

A facilitated process that supports idea generation by groups where at the beginning of the process,group members work alone to generate ideas,which are then pooled under the guidance of a trained facilitator best describes:

A)affinity clustering
B)requirements structuring
C)group interviews
D)nominal group technique

Question 64

A report:

A)indicates the inputs required for the new system
B)describes how a particular job or task is performed,including data and information that are used and created in the process of performing the job
C)indicates what data flow in or out of a system and which are necessary for the system to function
D)enables you to work backwards from the information on a report to the data that must have been necessary to generate them

Question 65

Questions in interviews asking those responding to choose from among a set of specified responses are:

A)specific questions
B)closed-ended questions
C)open-ended questions
D)structured questions

Question 66

Which of the following is a reason for directly observing end users?

A)The analyst gets a snap-shot image of the person or task being observed.
B)Observations are not very time consuming.
C)People often do not have a completely accurate appreciation of what they do or how they do it.
D)Employees will alter their performance if they know that they are being observed.

Question 67

Which of the following is an advantage of closed-ended questions?

A)Interviews based on closed-ended questions do not necessarily require a large time commitment,so more topics can be covered.
B)Closed-ended questions enable the analysts to explore information that does not quite fit defined answers.
C)The analyst can obtain previously unknown information.
D)Closed-ended questions often put the interviewee at ease.

Question 68

Interviewing several key people at once refers to:

A)stakeholder interviewing
B)group interviewing
C)user interviewing
D)strategic interviewing

Question 69

The official way a system works as described in organizational documentation is referred to as a(n):

A)formal system
B)informal system
C)official system
D)desired system

Question 70

When comparing observations and document analysis:

A)the time required to conduct observations compared to document analysis is low
B)the observee is not known to the interviewer
C)the potential audience of the observation method is limited
D)with document analysis,a clear commitment is discernible

Question 71

Forms are important for understanding a business because they:

A)indicate the correct sequencing of tasks
B)describe how particular tasks are performed
C)indicate what data flow in or out of a system and which are necessary for the system to function
D)enable you to work backwards from the information on a report to the necessary data

Question 72

Which of the following is a disadvantage to group interviewing?

A)Group interviewing does not effectively utilize your time.
B)Interviewing several people together allows them to hear the opinions of other key people.
C)Group interviewing requires significantly more time than does the JAD process.
D)Scheduling group interviews can be a problem.

Question 73

Which of the following is not a contemporary method for determining system requirements?

A)interviewing
B)group support systems
C)CASE tools
D)Joint Application Design

Question 74

If your analysis of several written procedures reveals a duplication of effort in two jobs,you should:

A)indicate that one job be deleted from the new system
B)call the duplication to the attention of management as an issue to be resolved before system design can proceed
C)justify the duplication of effort
D)restructure the tasks so that the duplication is removed

Question 75

Which of the following documents are useful in understanding possible future system requirements?

A)written work procedures
B)documents that describe the current information system
C)reports generated by current systems
D)all of the above

Question 76

One advantage of open-ended questions in an interview is:

A)a significant amount of time can be devoted to each interviewee
B)the interviewee is restricted to providing just a few answers
C)previously unknown information can result
D)they work well when the answers to the questions are well known

Question 77

Forms are most useful:

A)when they do not contain any data
B)during the initial planning stages
C)when they contain actual organizational data
D)during the design stage

Question 78

The way a system actually works is referred to as a(n):

A)unofficial system
B)informal system
C)actual system
D)formal system

Question 79

Good interview guidelines consist of:

A)phrasing the question to illicit the correct response
B)typing your notes within two weeks of the interview
C)establishing expectation levels about the new system
D)seeking a variety of perspectives from the interviews

Question 80

A written work procedure:

A)indicates the job an analyst will need to perform on a given project
B)describes how a particular job or task is performed,including data and information that are used and created in the process of performing the job
C)indicates what data flow in or out of a system and which are necessary for the system to function
D)enables you to work backwards from the information on a report to the necessary data