Deck 19: Developing It Professionalism

Question 1

One characteristic of IT professionalism, as defined by the Association of Computing Machinery, is IT work is to be done with deftness, agility, and skill.

Answer 1

False

Question 2

Professionalism involves adherence to certain ethical standards of one's occupational group.

Answer 2

False

Question 3

Corporate values and behavior can promote or discourage professionalism because much professional behavior is "caught," not taught.

Answer 3

True

Question 4

Good organization skills involve anticipating problems and dealing with them before they become bigger, careful planning of meetings and schedules, and a disciplined approach to work.

Question 5

Good judgment involves being honest about the full implications of a decision.

Question 6

A broader and more recent definition of professionalism refers to a set of job capabilities such as ability to manage commitments, the ability to deal with cultural diversity, and the ability to cope with change.

Question 7

Professionalism requires an increased dependency on and interaction with others, while teamwork is the glue that keeps teams of diverse individuals working together toward the same goal.

Question 8

Professionalism involves several different sets of behaviors and adherence to certain ethical standards.

Question 9

Professionalism standards are used to identify specific appropriate behaviors against which individual performance can be evaluated.

Question 10

Professionalism refers to a broad set of job capabilities such as ability to manage commitments, the ability to deal with cultural diversity, and the ability to cope with change.

Question 11

One generally accepted aspect of IT professionalism is a professional should not criticize his employer or his employer's industry.

Question 12

Professionalism behaviors will occur if and only if employees are emotionally attached to the organization.

Question 13

IT managers can promote professionalism by Seek out and eliminate inconsistencies between espoused company values and actual HR and management practices.

Question 14

It is important that a positive environment for professionalism is created and nurtured within the organization because professionalism is not usually taught, but rather picked up through observation and interaction with others.

Question 15

Empowerment is an unwritten set of standards that governs not only how IT staff work and how IT staff are perceived, but also how the whole of IT is perceived by the rest of the organization and others outside it.

Question 16

One characteristic of IT professionalism, as defined as the Association of Computing Machinery, is IT professionals will acquire and maintain professional competence and accept and provide appropriate professional review.

Question 17

IT professionalism is a growing problem for many organizations because colleges and universities do not teach professionalism.

Question 18

Professionalism refers to a person's attitude to, behavior on, and capabilities in the job.

Question 19

Companies get the behavior they actually expect, not the behavior they say they want.

Question 20

A classic profession is characterized by a systematic body of theory; recognized professional authority; community sanctions; a regulative code of ethics; and a culture of norms, values, and symbols.

Question 21

For SleepSmart to compete with Sears, Target, and Wal-Mart, it will have to completely revamp its technology infrastructure.

Question 22

The biggest compliant among SleepSmart stock analysts was outdated technology.

Question 23

According to the new CIO of CanCredit, outsourcing deals always went to the lowest-cost deals.

Question 24

MM Corp's new venture into direct-to-customer marketing was a flop with analysts ever since it had been "exposed" to the financial community, and the company's stock was doing very poorly as a result.

Question 25

Sleepsmart competitors had integrated databases into their operations that provided real-time or up-to-the-minute sales figures creating a competitive disadvantage over the years.

Question 26

In the rush to diversify, SleepSmart management paid great attention to the firm's technology infrastructure taking the opportunity to streamline operations when the company created a new division.

Question 27

MM Corp's new venture into direct-to-customer marketing of its "green meters," a product designed to help better manage electrical consumption.

Question 28

Because CanCredit used a centralized approach to managing IT resources, there was a smooth integration of people, contracts, technologies, and approaches to sourcing.

Question 29

SleepSmart had worked with a number of different vendors over the years to address their needs but had failed to develop strong competencies in contract development and management.

Question 30

Technology was not always an integral part of SleepSmart's business strategy.

Question 31

The success of MM Corp's new product required an outside-in approach, which meant taking the end customers' point of view on the company.

Question 32

________ is an unwritten set of standards that governs not only how IT staff work and how IT staff are perceived, but also how the whole of IT is perceived by the rest of the organization and others outside it.

A) Professionalism
B) Teamwork
C) Values
D) Accountability

Question 33

Professionalism actually involves several different sets of behaviors:

A) those oriented toward loyalty, and identification with company values.
B) those oriented toward commitment, enthusiasm, and capacity to solve problems.
C) those oriented toward maintaining skills.
D) Both A and C
E) All the above

Question 34

The project plan for MM Corp's. Green project was to integrate with IT's information management renewal (IMR) project.

Question 35

Once CanCredit consolidated operations across the country into a shared services delivery model, the company was in worse position to manage their resources more strategically.

Question 36

The largest problem at CanCredit was every IT manager was responsible for dealing with some sort of vendor, whether individual contractors, application software providers, hardware vendors, or service providers.

Question 37

MM Corp's new project manager realized that in IT almost every project is completely different.

Question 38

________ is defined as an employee's willingness to go above and beyond the roles that he or she has been assigned.

A) Professionalism
B) Teamwork
C) Values
D) Accountability
E) OCB

Question 39

________ is a set of principles of principles that IT workers and managers can use to identify specific appropriate behaviors for their jobs.

A) Professionalism
B) Teamwork
C) Values
D) Accountability

Question 40

CanCredit had a decentralized IT infrastructure and very few technical standards.

Question 41

________ can often create programs that discourage professionalism.

A) Human resources
B) The IT group
C) Management
D) The business

Question 42

IT managers can promote professionalism among IT staff by all of the following EXCEPT:

A) Articulate values
B) Get consensus on the meaning of professionalism
C) Provide resources to support professionalism
D) Weed out people whose attitudes are destructive
E) None of the above

Question 43

After initially implementing the SleepSmart Strategic Technology Alliance stock analyst noted that the company's overall revenues:

A) improved slightly.
B) stayed the same.
C) declined slightly.
D) improved dramatically.

Question 44

The first initiatives the CIO of CanCredit implemented were:

A) centralization and consolidation the IT organization.
B) establishing some common technology standards.
C) hiring more IT staff.
D) centralization and consolidation the IT organization and establishing some common technology standards.
E) establishing some common technology standards and hiring more IT staff.

Question 45

________ is responsible for much unprofessional behavior in an organization.

A) Governance
B) Staff
C) Management
D) Management and staff
E) All the above

Question 46

A broader and more recent definition of professionalism refers to a set of job capabilities such as:

A) the ability to manage commitments.
B) the ability to deal with cultural diversity.
C) the ability to cope with change.
D) the ability to deal with cultural diversity and the ability to cope with change.
E) the ability to deal with cultural diversity, the ability to cope with change, and the ability to manage commitments.

Question 47

Among her first steps as CIO at CanCredit, Monique had:

A) centralized and consolidated the IT organization.
B) established some common technology standards.
C) centralized and consolidated the IT organization and established some common technology standards.
D) centralized and consolidated the IT organization but could not establish some common technology standards.

Question 48

________ is a reference to one's appearance and manners on the job.

A) Professionalism
B) Comportment
C) Attitude
D) Values

Question 49

SleepSmart's CIO draws up a comprehensive ________ identifying the desired state of the company's IT platform.

A) technology blueprint
B) technology framework
C) technology checklist
D) technology budget
E) None of the above

Question 50

Which of the following methods of promoting professionalism clarifies expectations and helps to develop values around elements of professionalism?

A) Articulate values
B) Get consensus on the meaning of professionalism
C) Provide resources to support professionalism
D) Weed out people whose attitudes are destructive
E) None of the above

Question 51

Organizational citizenship behavior includes such behaviors as:

A) helping others, enhancing the social and psychological context that supports task performance.
B) peacemaking, courtesy, and taking steps to avoid problems for others.
C) an employee's willingness to maintain professional competence.
D) the ability to deal with cultural diversity and the ability to cope with change.
E) Both A and B

Question 52

Professionalism actually involves several different sets of behaviors:

A) those oriented toward an employer.
B) those oriented toward clients.
C) those oriented toward a peer group.
D) Both A and B
E) All the above

Question 53

Organizational citizenship behavior is defined as:

A) an employee's willingness to go above and beyond the roles that he or she has been assigned.
B) expectations of professionalism defined from the top down and through all parts of the organization.
C) an employee's willingness to maintain professional competence.
D) an employee's willingness to deal with cultural diversity and the ability to cope with change.

Question 54

Which of the following methods of promoting professionalism provides coaching and support for staff?

A) Articulate values
B) Get consensus on the meaning of professionalism
C) Provide resources to support professionalism
D) Weed out people whose attitudes are destructive
E) None of the above

Question 55

Jean Girard was the ________ of Can Credit.

A) CIO
B) CTO
C) CEO
D) COO
E) CFO

Question 56

The company had been in business for ________ years, growing from a small, family-owned mattress manufacturer to a large, national chain store with more than five hundred
Locations.

A) 5
B) 20
C) 50
D) 75
E) 100

Question 57

Greg Danson was the ________ of SleepSmart.

A) CIO
B) CEO
C) CTO
D) CFO
E) COO

Question 58

SleepSmart diversified into all kinds of bedroom furniture, bedding, curtains, and even closet design calling its new fledgling division ________.

A) BedSmart
B) BathSmart
C) Bed & Bath Smart
D) None of the above

Question 59

Which of the following methods of promoting professionalism helps IT staff to make effective judgments?

A) Articulate values
B) Get consensus on the meaning of professionalism
C) Provide resources to support professionalism
D) Weed out people whose attitudes are destructive
E) None of the above

Question 60

The new CIO at CanCredit chose as her first outsourcing priorities:

A) application standards.
B) desktop management.
C) client support.
D) desktop and client support.
E) application standards and desktop support.

Question 61

What is the difference between "professional" and "professionalism"?

Question 62

MM Corp's new venture into direct-to-customer marketing consisted of:

A) a product designed to help better manage electrical consumption.
B) a product designed to help better manage natural gas consumption.
C) a product designed to help better manage water consumption.
D) a product designed to help better manage gasoline consumption.

Question 63

List and describe (5) sets of behaviors can be considered indicative of IT professionalism.

Question 64

Why did CanCredit consider soliciting a new outsourcing vendor?

A) Better outsourcing opportunities.
B) Consolidated national operations.
C) Manage our resources more strategically.
D) Both A and C
E) Both C and B

Question 65

Why are good communications skills so important for IT professionals?

Question 66

What were the most important aspects of the new CIO's outsourcing plan at CanCredit?

Question 67

Upon arrival, what did the CIO of CanCredit discover about the technology infrastructure at the company?

Question 68

What issue caused MM Corp's strategic project Green to experience complications 3 months prior to the initial launch?

Question 69

The project plan for MM Corp's. Green project was to integrate with:

A) IT's information management renewal (IMR) project.
B) HR's PERT system project.
C) manufacturing's numerical control and analysis system.
D) All the above.

Question 70

What were the two steps take by SleepSmart's CIO when given the mandate to overhaul the organization's technology infrastructure?

Question 71

As an enterprise project, MMCCorp's Green project had:

A) a board mandate but not enough funding.
B) executive sponsorship.
C) governance support but not enough funding.
D) a board mandate and executive sponsorship.

Question 72

What did Werner McCann have to go outside of MM Corp to obtain to insure success of the Green project?

A) Project management skills
B) Staffing
C) Technical skills
D) Financing

Question 73

Were the SleepSmart senior managers supportive of the CIO's efforts?

Question 74

List (4) ways IT managers can promote IT professionalism.

Question 75

MM Corp had always had separate systems for each of its "silos," and successful implementation of the Green project would work against the company's:

A) staff and customers.
B) traditional culture and staff.
C) organizational processes and customers.
D) traditional culture and organizational processes.
E) traditional culture, organizational process and staff.

Question 76

What did Werner McCann mean by "… to be successful, this project had to take an outside-in approach; that is, to take the end customers' point of view on the company" when referring to the Green project?

Question 77

List and describe the (3) main sets of imperatives listed in the Association of Computing Machinery (ACM) Code of Ethics and Professional Conduct.

Question 78

What were some technology issues that existed in the SleepSmart technology infrastructure that created a competitive disadvantage?

Question 79

What were the (5) key principles of the SSTA framework created by SleepSmart's CIO Greg Danson?

Question 80

List (3) ways that IT managers can promote professionalism among IT staff.