Deck 10: Deployment, Development, and Termination of Human Resources

Question 1

360 degree career development takes a holistic view of career development.

Answer 1

True

Question 2

An employee handbook explains benefits,policies,and general information about the employing organization.

Answer 2

True

Question 3

Developmental strategies can be classified into three broad groups: cognitive,attitudinal,and systemic.

Answer 3

False

Question 4

Because orientation programs spell out employer's rights and responsibilities and outline disciplinary procedures,they tend to increase the need for corrective disciplinary measures.

Question 5

The "buddy system" is a formal arrangement of orientation suitable to very large organizations.

Question 6

The probability that an employee will quit the organization is lowest in the initial three months after hire.

Question 7

Orientation programs can reduce errors and save money.

Question 8

Employee exchange programs used in Bell Canada and IBM form part of the behavioural approach to training.

Question 9

"Due process" refers to a system of consistent rules and procedures through which employees can seek a salary raise or apply for promotion.

Question 10

Organizational culture has a compelling influence on the behaviour of its members.

Question 11

Multi-functional perspective relates to the ability to recognize the multiple dimensions of a problem and the interrelationships of variables affecting it.

Question 12

Job rotation is a situational approach to training.

Question 13

Behavioural training approaches focus on deepening employee thoughts and ideas by providing new knowledge.

Question 14

In Maple Leaf Electronics,every customer service person is expected to behave and make decisions as if they were owners.This is an example of empowerment.

Question 15

Immediate supervisors should not be too directly involved in new employees' orientation programs until the employees feel comfortable with their job and co-workers.

Question 16

As far as possible,orientation should be carried out as a one-shot,day-long event where all key information is provided to the new hires at the same time so that they can see interdependencies.

Question 17

Orientation is more important for lower level workers than for managers and technical personnel who come in with professional qualifications.

Question 18

A convention organizer need not get a work permit before taking up employment in Canada.

Question 19

Presentations,memoranda,and position papers by senior executives can stimulate employee interest in specific careers.

Question 20

Deployment activities aim to place newly hired employees in their job positions and facilitate quick learning of job duties.

Question 21

Canada Electronics International with operations in almost 30 countries and a workforce of over 4000 routinely transfers its employees to other departments and countries on new assignments in an effort to expand their skills set.For example,an employee in the sales department may be asked to work in a production design committee elsewhere to help develop a marketable product.This is an example of:

A)behavioural training
B)situational approach
C)cognitive training
D)behavioural repertoire training
E)none of the above

Question 22

Which of the following are likely to be important attributes for expatriate employees?

A)negotiation skills
B)cultural adaptability
C)multi-dimensional perspective
D)A and B
E)A,B,and C

Question 23

When an employee leaves an organization for personal or professional reasons,it is referred to as:

A)involuntary separation
B)voluntary separation
C)termination
D)compassionate leave
E)none of the above

Question 24

Which of the following is a cognitive approach to training?

A)Team building
B)Mentoring
C)Matrix management
D)Job rotation
E)None of the above

Question 25

Maple Leaf Shoe Company wants to select a behavioural training approach to train its customer service personnel.Which of the following should it choose?

A)Temporary assignments
B)Coaching
C)Lectures
D)Seminars and presentations
E)C and D

Question 26

The first step in employee termination is to:

A)make discharge arrangements
B)follow due process
C)consult the HR department
D)hold a discharge meeting
E)provide outplacement assistance

Question 27

Which of the following are employee development strategies?

A)Situational
B)Cognitive
C)Systematic
D)A and B
E)B and C

Question 28

360 degree career development approach focuses on__ employees.

A)attracting
B)assessing
C)developing
D)B and C
E)all of the above

Question 29

Which of the following actions should be followed when dismissing an employee?

A)Clearly identify the reason for termination
B)Terminate the employee in public so that there are witnesses to the meeting
C)Ensure that all company property have been returned by the employee
D)A and C
E)A,B,and C

Question 30

Cultural differences are:

A)important
B)subtle
C)not accountable for significant performance differences
D)A and B
E)B and C

Question 31

Which of the following countries is likely to exhibit "collectivist" culture?

A)Canada
B)USA
C)UK
D)Brazil
E)Sweden

Question 32

Orientation programs cover a number of topics,including all of the following except for:

A)employee benefits
B)job duties
C)job analysis issues
D)organizational issues
E)introduction to other employees

Question 33

The process by which a new employee begins to understand and accept the values,norms,and beliefs held by others in an organization is referred to as:

A)familiarization
B)adaptation
C)socialization
D)acclimatization
E)participation

Question 34

Ideally,orientation follow up should occur:

A)bi-weekly for the first six months after an employee's appointment
B)one week and one month after initial orientation
C)monthly for the first two years after initial orientation
D)bi-monthly for the first two years after initial orientation
E)bi-weekly for first six months;after that monthly for the first two years

Question 35

Several organizations such as General Foods and Mars have introduced "pay for skill".This is an example of creating a learning environment through:

A)behaviour modelling
B)mentoring
C)structure and system change
D)empowerment
E)none of the above

Question 36

Proper orientation programs can:

A)increase employee turnover
B)increase cognitive dissonance
C)develop clear job expectations
D)A and B
E)B and C

Question 37

A manager's ability to adapt his or her own solutions,actions,and practices to the needs of the situation is best described as:

A)multi-dimensional perspective
B)resourcefulness
C)decision-making skills
D)negotiation skills
E)tolerance of ambiguity

Question 38

Which of the following have been considered "just cause" for dismissal in past court decisions?

A)Theft
B)Refusal to attend to work on a religious holiday
C)Complaints about unpleasant working condition
D)A and B
E)A and C

Question 39

Vancouver Hotels Inc. ,a large hotel chain with hotels in over 120 cities,routinely feeds its employees the results of customer surveys along with company performance on 12 major dimensions including operating profit and market share.This is an example of:

A)empowerment
B)establishing a learning culture
C)team building
D)information sharing
E)behaviour modelling