Deck 1: Introduction to the Field of Organizational Behavior

Question 1

Which of the following is an outdated, Theory X assumption about people at work?

A)The typical employee can learn to accept and seek responsibility.
B)Work is a natural activity, just like play or rest.
C)Coercion or threats are necessary before employees will work.
D)The typical member of the general population has imagination and creativity.
E)People are capable of self-direction.

Answer 1

C

Question 2

Employment equity is legislation intended to remove barriers and promote equity among four groups, which does not include:

A)women
B)homeless people
C)visible minorities
D)aboriginal people
E)persons with disabilities

Answer 2

B

Question 3

Organizational Behaviour can bring to the workplace an understanding of:

A)the ability to understand and analyze fundamental behaviours
B)the ability to evaluate and help other employees
C)the ability to identify and provide examples of best practices
D)the ability to assist others in gaining job satisfaction
E)all the answers are correct

Answer 3

E

Question 4

To help the reader understand organizational behaviour, the authors use a:

A)story telling strategy
B)theory-research-practice strategy
C)example strategy
D)research and application strategy
E)theory and application strategy

Question 5

The process of working with and through others to achieve organizational objectives effectively, efficiently, and ethically is referred to as

A)organizational behaviour
B)leadership
C)membership
D)teams
E)management

Question 6

The primary role of past managers was

A)to be the order giver
B)to facilitate
C)to be a team member
D)to be a teacher and coach
E)to be an advocate

Question 7

The approach using management tools and techniques in a situationally appropriate manner is referred to as

A)one-best way approach
B)contingency approach
C)total quality management approach
D)Deming approach
E)E-business approach

Question 8

Which of the following disciplines does organizational behaviour draw upon?

A)statistics
B)anthropology
C)sociology
D)psychology
E)all answers are correct

Question 9

An effective manager will encourage participation, upward communication, and suggestions.

Question 10

A field of study dedicated to better understanding and managing people at work, both individually and in groups refers to:

A)productivity
B)organizational behaviour
C)theory x
D)management
E)total quality management

Question 11

Organizational behaviour investigates the individual, the group, and the organization, to develop a better understanding of the workplace.

Question 12

Which of the following is/are significant landmarks in the evolution of understanding and managing people in the work place?

A)the total quality management movement
B)the human relations movement
C)total quality management and human relations movement
D)the managers approach to organizational behaviour
E)theory z

Question 13

Which response characterizes the 21^st century manager?

A)periodic learning
B)limited input for individual decisions
C)multidirectional communication pattern
D)command-and-control management
E)monocultural orientation

Question 14

The host of individual differences in people is called

A)contingency
B)ethics
C)job design
D)diversity
E)minority

Question 15

McGregor's modern and positive assumptions about employees being responsible and creative is called

A)McGregor's quality management approach
B)Theory X
C)McGregor's theory of employee development
D)McGregor's theory of manager development
E)Theory Y

Question 16

The term ethics refers to moral issues and is concerned with

A)good versus bad
B)right versus wrong
C)individual motivation
D)strong personal values
E)all answers are correct

Question 17

The extension of business operations to markets around the globe refers to:

A)partnerships with non-traditional groups
B)workforce diversity
C)employment equity
D)globalization
E)developmental practices

Question 18

The effective manager's skill profile includes

A)clarification of goals and objectives
B)technical and administrative expertise
C)clarification of goals and objectives as well as technical and administrative expertise
D)hoard and restrict access
E)time, effort, and rank

Question 19

The term used to refer to running the entire business via the Internet is

A)E-commerce
B)B2B commerce
C)E-business
D)Social networking
E)Web trading

Question 20

According to your text, contemporary organizational behaviour issue/s is/are:

A)workplace diversity
B)ethics
C)e-business
D)globalization
E)workplace diversity, ethics, e-business, and globalization

Question 21

With respect to diversity management, accountability practices are related to manager's responsibilities to keep track of a unit's budget.

Question 22

With respect to women's ability to move into upper management, the glass ceiling is similar to a concrete ceiling.

Question 23

Frederic Taylor, the father of scientific management, considered human variability a strength that positively affected organizations.

Question 24

Personality is at the center of the diversity wheel because it is the most important.

Question 25

Theory Y assumes individuals are pessimistic and negative.

Question 26

Diversity management is not required in a contemporary organization as a 'melting pot' approach is used by organizations of today.

Question 27

With the evolution of the 21^st century managers, participative leaders are replacing command and control leaders.

Question 28

The glass ceiling represents an invisible barrier that blocks certain workers from advancing to top management.

Question 29

Common diversity practices incorporate accountability, development and recruitment.Discuss at least four practices in each of these three key areas.

Question 30

Building teamwork, trust, and mutual respect are key elements for organizations who are successfully managing diversity.

Question 31

Management is the process of working with and through others to achieve organizational objectives effectively, efficiently, and ethically.Considering this definition, explain why the characteristics of future managers are important to achieving organizational goals.

Question 32

E-business and e-commerce are different names for the same concept-trading on the Internet.

Question 33

Explain the model of organizational behavior, considering the role of (a) behavioural science contributions, (b) inputs, (c) the 3-part system, and (d) outputs.

Question 34

Organizational behaviour researchers investigate issues to aid managers in the workplace.

Question 35

The definition of e-business is buying and selling goods and services over the Internet.

Question 36

Ethics occurs at both the organizational and individual level.