Deck 16: Control

Question 1

Simon is the manager of the editorial department in a publishing company. Every time an editor in his team fails to fix the errors in the article he or she is working on, Simon assigns him or her extra work. In this case, Simon is using _____.

A) feedback control
B) feedforward control
C) concurrent control
D) reactive control

Answer 1

A

Question 2

To cut costs, Wray Enterprises laid off 30 employees. Thereafter, the existing employees were given cross-training to perform additional job duties. This led to increased productivity, but it also increased the instances of errors. This scenario illustrates _____.

A) benchmarking
B) suboptimization
C) brainstorming
D) accommodation

Answer 2

B

Question 3

The basic assumption of behavior control is that if one does the right things every day, then those things should lead to goal achievement.

Answer 3

True

Question 4

Customer defections have a great effect on profits.

Question 5

Customers who have left are much more likely than current customers to tell a company what it is doing wrong.

Question 6

Standards can be determined by listening to customers' comments and complaints.

Question 7

Leaders and managers contribute to self-management by teaching others the skills they need to maximize and monitor their own work effectiveness.

Question 8

Identify a true statement about a self-control system.

A) It allows an employee to do whatever he or she wants.
B) It does not result in anarchy.
C) It does not restrict workers with boundaries.
D) It allows managers to control the goals and behaviors of workers.

Question 9

Sabrina is a language trainer at a telecommunications company. Every time her trainees fail to achieve good grades in their practice exercises, she gives them assignments to work at home. In this case, Sabrina is using _____.

A) feedback control
B) feedforward control
C) concurrent control
D) reactive control

Question 10

Only manufacturing firms have waste disposal problems.

Question 11

The lowest level of sustainability is waste prevention and reduction.

Question 12

Output control measures what managers and workers do.

Question 13

Travis runs a printing business. He gains some knowledge on his competitor's quality of printers and extracts ideas about pricing and delivery standards for his own business. This is an example of _____.

A) delegation
B) suboptimization
C) benchmarking
D) brainstorming

Question 14

Economic value added (EVA) does not specify what should or should not be done to improve performance.

Question 15

Tiana runs a music school. She is very passionate about music. Hence, she has appointed teachers who share the same love for music. Her employees are hired on the basis of their attitude and traits that contribute to enhancing the learning experience of her students. This scenario illustrates that Tiana uses _____.

A) concertive control
B) objective control
C) bureaucratic control
D) normative control

Question 16

Haylee is a communication specialist at Sunshine Works. She leads a team of 20 employees. Every time her employees underperform, she asks them to attend refresher training sessions. In this case, Haylee is using _____.

A) feedback control
B) feedforward control
C) concurrent control
D) reactive control

Question 17

__________are calculations typically used to track a business's liquidity, efficiency, and profitability over time compared to other businesses in its industry.

A) Budgets
B) Balance sheets
C) Financial ratios
D) Income statements

Question 18

The fourth and lowest level of sustainability is waste disposal.

Question 19

Self-control is a control system in which everyone gets to do whatever he or she wants.

Question 20

Economic value added (EVA) is the same thing as profits.

Question 21

Phillip is the manager of a home appliance store. He supervises his subordinates while they are installing appliances in customers' homes. If they do not complete the installation process within the time allotted, they are given a black mark. Depending on the number of black marks they have on their record, Phillip deducts their salaries. In this scenario, Phillip is using _____.

A) adaptive control
B) normative control
C) concertive control
D) bureaucratic control

Question 22

A local plumbing company installed global positioning satellite (GPS) tracking devices in all its trucks to ensure that employees were going on service calls and not running personal errands. This is an example of _____.

A) normative control
B) adaptive control
C) concertive control
D) objective control

Question 23

The design team at Lance Inc. follows its own set of norms. The team decides its membership, and all the team members are expected to make their own schedules and carry out the work according to the planned schedule. In this scenario, the design team is using _____.

A) objective control
B) concertive control
C) bureaucratic control
D) normative control

Question 24

_____ is a mechanism for gathering information about performance deficiencies before they occur.

A) Adaptive control
B) Concurrent control
C) Feedback control
D) Feedforward control

Question 25

Which of the following is an advantage of the balanced scorecard?

A) It reduces the need for innovation and learning.
B) It eliminates the problem of regulation costs.
C) It minimizes the chances of suboptimization.
D) It helps managers focus solely on financial measures.

Question 26

Which of the following statements is true of control?

A) Preventive measures are a form of control.
B) Corrective actions are not part of the control process.
C) The control process begins when work procedures conform to established standards.
D) Control is the process of measuring employee performance using scientific performance scales.

Question 27

Which of the following is essential for normative control to work?

A) Managers must select and hire the right people.
B) Managers must set up automated methods of performance evaluation.
C) Managers must limit all the outsourcing work in the company.
D) Managers must allow all employees to control their own behavior.

Question 28

_____ are the costs associated with implementing or maintaining control.

A) Value costs
B) Conversion costs
C) Sunk costs
D) Regulation costs

Question 29

All the copy editors at Edit Lab can work at their own pace provided they make their submissions on time. This is a convenient setup for the employees at Edit Lab because it uses _____.

A) self-control
B) concertive control
C) behavior control
D) normative control

Question 30

Curtis is the manager of a footwear store. He carefully chooses his staff members and recruits employees who are attentive, friendly, and articulate. He trains his subordinates to treat customers with respect and courtesy. This scenario illustrates that Curtis uses _____.

A) concertive control
B) objective control
C) bureaucratic control
D) normative control

Question 31

Chace is a manager at Westwick Inc., an advertising company. He regularly holds meetings with his subordinates to track their work progress and address issues that they might be facing. This way, Chace tries to ensure that issues are identified early and work is completed on time. In this case, Chace is using _____.

A) feedback control
B) feedforward control
C) concurrent control
D) reactive control

Question 32

When the control process is described as cybernetic, it means that:

A) constant attention to the feedback loop is required to keep the company's activity on course.
B) the behaviors and actions of workers in online work communities are regulated.
C) the control process is used for gathering information about performance deficiencies before they occur.
D) the control process encourages managers to look beyond financial standards for performance measurement.

Question 33

The founder of Wonder Wheels, a motorcycle manufacturer, wants to know the net profit made by the company over the past one year. The financial report he should look at is the _____.

A) income statement
B) financial ratio report
C) balance sheet
D) annual budget report

Question 34

The second phase in the development of concertive control involves:

A) the formalization of objective rules to guide and control behavior.
B) the validation of procedures that allow group members to self-manage.
C) the ousting of group members who are deemed to be unfit for the group.
D) the evaluation of a group's performance to determine its continuance or discontinuance.

Question 35

Once a company compares its actual performance to performance standards, the next step it should take in the control process is to:

A) set its goals.
B) identify performance deviations.
C) benchmark performance standards.
D) ensure suboptimization.

Question 36

Chenrezic is an organization that specializes in subtitling foreign movies and television shows. According to the company's policy, if managers and employees meet quality standards, they can avail as many leaves as they like. This scenario illustrates that Chenrezic uses _____.

A) self-control
B) concertive control
C) bureaucratic control
D) normative control

Question 37

Which of the following statements is true of feedforward control?

A) It is also known as concurrent control.
B) It is a mechanism for gathering information about performance deficiencies after they occur.
C) It represents the extent to which it is possible to implement each step in the control process.
D) It provides information about performance deficiencies by monitoring inputs rather than outputs.

Question 38

Jose is a school teacher. If his students score less than 50 percent on their class tests, he assigns them extra homework. Jose is using _____.

A) feedback control
B) feedforward control
C) concurrent control
D) reactive control

Question 39

Concertive controls are based on:

A) a company's corporate culture.
B) the code of ethics of a company.
C) a company's widely shared values and beliefs.
D) beliefs that are shaped and negotiated by work groups.

Question 40

The final step in setting standards by benchmarking is to _____.

A) implement functional departmentalization across a company
B) identify the companies against which to benchmark one's standards
C) collect data to determine other companies' performance standards
D) determine the effects of benchmarking on the company's performance

Question 41

When setting standards by benchmarking, the first step is to determine _____.

A) when to benchmark
B) what to benchmark
C) how to benchmark
D) which companies to benchmark

Question 42

__________usually arise when companies give work groups complete autonomy and responsibility for task completion.

A) Bureaucratic controls
B) Objective controls
C) Output controls
D) Concertive controls

Question 43

Denzi, a logistics company, recently launched an online application. To help set up the application's unique selling point, researchers at Denzi assessed the marketing strategy of another popular online application. This is an example of _____.

A) delegation
B) suboptimization
C) benchmarking
D) brainstorming

Question 44

A disadvantage of feedback is that:

A) it is too general to apply to most situations.
B) most people are too sensitive to receive feedback.
C) it always comes after the fact.
D) it makes the control process inefficient.

Question 45

SO Corp. is an electronics company that recently entered the market. It uses the most ideal quality standards and best practices while developing its new product because the market is fairly saturated and only products of the highest quality will be likely to sell. Which of the following processes is being followed by SO Corp. to ensure the success of its product?

A) Benchmarking
B) Profiling
C) Organizing
D) Operant conditioning

Question 46

Gary is the founder of an animal shelter; he shares a special bond with animals. Hence, he prefers to employ people who care for animals. The caretakers at his shelter are hardworking, trustworthy, and sensitive to the needs of the rescued animals. This is an example of _____.

A) concertive control
B) objective control
C) bureaucratic control
D) normative control

Question 47

_____ is the use of hierarchical authority to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures.

A) Normative control
B) Bureaucratic control
C) Concertive control
D) Objective control

Question 48

__________occurs when behavior and work procedures do not conform to standards.

A) Suboptimization
B) Benchmarking
C) Control loss
D) Customer defection

Question 49

The accountants at Global Finances can take work home for as many days as they like as long as their spreadsheets are up to date and accurate. This scenario illustrates that Global Finances uses _____.

A) self-control
B) concertive control
C) bureaucratic control
D) normative control

Question 50

Trey is the manager of a sales team in a corporation. If his team members are able to meet their daily targets regularly, they get an extra day off every month. However, if they fail to do so, Trey makes them work extra hours every week. In this scenario, Trey is using _____.

A) adaptive control
B) normative control
C) concertive control
D) bureaucratic control

Question 51

The__________part of the balanced scorecard consists of the processes, decisions, and actions that managers and workers make within an organization.

A) financial perspective
B) customer perspective
C) internal perspective
D) learning perspective

Question 52

Which of the following statements is true of a standard?

A) A standard may have to be changed if it does not help in achieving company goals.
B) A company's standard must always be the same as its competitors'.
C) A standard should not align with employees' actual performance.
D) A standard can be determined only by benchmarking other companies.

Question 53

Greyson runs a sales company. He sets the goals of his business based on that of his previous company where he was employed for five years. This is an example of _____.

A) delegation
B) suboptimization
C) benchmarking
D) brainstorming

Question 54

__________is the extent to which it is possible to implement each step in the control process.

A) Economic feasibility
B) Cybernetic feasibility
C) Feedforward control
D) Control loss

Question 55

Sasha is the manager of a sales team in a corporation. All sales calls made by her subordinates to customers and clients are recorded for quality check purposes. On the basis of their call performance, they get rewarded. This is an example of _____.

A) normative control
B) bureaucratic control
C) concertive control
D) objective control

Question 56

Pedro owns a restaurant. If his employees consistently perform their duties, he rewards them with a monthly bonus. If they do not perform well, he deducts their salaries. In this scenario, Pedro is using _____.

A) adaptive control
B) normative control
C) concertive control
D) bureaucratic control

Question 57

The CEO of Fox Mart wants to know what his company's financial position looked like on the 31st of December of the previous year. The financial report he should look at is the company's _____.

A) cash flow analysis
B) financial ratio
C) balance sheet
D) annual budget

Question 58

Dwayne, a manager at Bruce Enterprises, prepares a financial plan for the allocation of funds to efficiently achieve company goals. The plan also includes the estimation of expenditures for the next year. This plan is an example of a(n) _____.

A) budget
B) asset
C) dividend
D) capital

Question 59

Purple Dust is a digital marketing company. All the computers used by the employees have software called Time Doctor installed in them to monitor their browsing activities. This monitoring is carried out to determine whether the employees are using the Internet for purposes other than business. This is an example of _____.

A) normative control
B) bureaucratic control
C) concertive control
D) objective control

Question 60

Jaime, the president of Coddom Bank, rewards his top-performing employees with an exclusive shopping card at the end of the year. This scenario illustrates that Jaime is using _____.

A) adaptive control
B) normative control
C) concertive control
D) bureaucratic control

Question 61

Ruben is the chief executive officer of a multinational corporation. He manages 15 teams, and the leaders of each team report to him. When a team performs exceptionally well, Ruben presents them with a trophy at the end of every year. However, when a team does not meet the performance standards, he deducts their earned leaves. In this scenario, Ruben is using _____.

A) adaptive control
B) normative control
C) concertive control
D) bureaucratic control

Question 62

__________is a regulatory process of establishing standards to achieve organizational goals, comparing actual performance to the standards, and taking corrective action when necessary to restore performance to those standards.

A) Organization
B) Coordination
C) Control
D) Planning

Question 63

The chief financial officer of Cherry Toys wants to determine the losses incurred by the company's sales team. The financial report she should look at is the _____.

A) income statement
B) financial ratio report
C) balance sheet
D) annual budget report

Question 64

Cora is planning to open a restaurant. Before proceeding with the plan, she collects data on the operating standards of one her favorite restaurants that inspired her to open her own restaurant. This is an example of _____.

A) delegation
B) suboptimization
C) benchmarking
D) brainstorming

Question 65

FitnessX is a gymnasium. The owner of the gymnasium has installed surveillance cameras in the main workout area to monitor the behavior of all the fitness trainers. This is an example of _____.

A) normative control
B) bureaucratic control
C) concertive control
D) objective control

Question 66

Zac purchased a used car. He uses the car to commute to work. He is happy with his purchase because the car offers good mileage. In this scenario, Zac's perception of the car exemplifies _____.

A) value
B) control
C) efficiency
D) suboptimization

Question 67

Which of the following is a strategy for waste prevention and reduction?

A) Good housekeeping
B) Suboptimization
C) Reduced production
D) Workforce reduction

Question 68

Colby runs a start-up that sells seasonal holiday packages. He leads a team of 10 people. Every time his customers are happy with the package created for them, he rewards his employees with shopping vouchers. However, if they break rules or do not comply with the company's policies, he reduces their incentives. In this scenario, Colby is using _____.

A) adaptive control
B) normative control
C) concertive control
D) bureaucratic control

Question 69

__________are accounting statements that show what has happened to an organization's income, expenses, and net profit over a period of time.

A) Budgets
B) Balance sheets
C) Financial ratios
D) Income statements

Question 70

Argon Inc., a textile company, installed new equipment in its factory two years ago. This increased the production rate. The chief executive officer of Argon wants to determine the current assets and liabilities of the company. The financial report that can provide this information is the _____.

A) cash flow statement
B) financial ratio report
C) balance sheet
D) income statement

Question 71

Joanna is the manager of a luxury hotel. All her team members are required to follow a code of conduct. If they do so consistently, they are awarded an appreciation certificate. However, if they fail to do so, Joanna imposes a fine on them, which is later deducted from their salary. In this scenario, Joanna is using _____.

A) adaptive control
B) normative control
C) concertive control
D) bureaucratic control

Question 72

To determine whether control is worthwhile, a company must consider its _____.

A) dynamic costs
B) feasibility costs
C) regulation costs
D) operational costs

Question 73

Managers who use bureaucratic control are known to:

A) place little emphasis on policies and procedures.
B) emphasize following the rules above all else.
C) believe that the shared values and beliefs of the company guide workers' behavior.
D) rely on group norms rather than on formalized rules and regulations.

Question 74

Lydia owns a fashion store for women, and her main focus is on providing quality customer service. The staff is trained to treat customers with utmost care and provide them with reliable fashion advice. Lydia carefully chooses her staff and appoints people who are attentive, friendly, and have a good fashion sense. In this case, Lydia is using _____.

A) concertive control
B) adaptive control
C) bureaucratic control
D) normative control

Question 75

Darius runs a recruitment agency. He believes that employment empowers people to lead better lives. His employees also share the same belief. Darius trains his employees to find the right candidates for the clients. Likewise, his employees derive satisfaction by helping candidates find their dream jobs. This scenario illustrates that Darius uses _____.

A) concertive control
B) objective control
C) bureaucratic control
D) normative control

Question 76

_____ is a mechanism for gathering information about performance deficiencies after they occur.

A) Feedforward control
B) Concurrent control
C) Feedback control
D) Adaptive control

Question 77

__________predicts how changes in a business will affect its ability to take in more money than it pays out.

A) Cash flow analysis
B) A balance sheet
C) Ratio analysis
D) An income statement

Question 78

Arthur, the managing director of Wall Blues Consultancy, wants to know his company's financial position two years ago. Which of the following tools can provide him this information?

A) Cash flow statements
B) Income statements
C) Balance sheets
D) Financial ratios

Question 79

The editorial team at Levine Corp. enjoys full autonomy. There are no managers in the team. The members make hiring and budgeting decisions, and they work in close coordination with each other. In this scenario, the editorial team is using _____.

A) self-control
B) concertive control
C) behavior control
D) normative control

Question 80

_____ is the regulation of workers' behavior and decisions through widely shared organizational values and beliefs.

A) Objective control
B) Concertive control
C) Bureaucratic control
D) Normative control