Deck 10: Information Systems Within the Organization

Question 1

Key indicator reports ___________.

A)compare data
B)display a greater level of detail
C)include only information that falls outside certain threshold standards
D)summarize the performance of critical activities

Answer 1

D

Question 2

Exception reports _____________.

A)compare data
B)display a greater level of detail
C)include only information that falls outside certain threshold standards
D)summarize the performance of critical activities

Answer 2

C

Question 3

MRP is a _____________ function.

A)computer-integrated manufacturing
B)in-house logistics and materials management
C)planning production and operation
D)product lifecycle management

Answer 3

C

Question 4

A(n)_______________ ratio is the availability of cash to pay debt.

A)activity
B)debt
C)liquidity
D)probability

Question 5

______________________ are often populated with data from source data automation technologies such as bar code scanners.

A)DSS
B)ERP
C)FAIS
D)TPS

Question 6

TPS do NOT process data using ___________.

A)Batch processing
B)OLAP
C)OLTP
D)Source data automation

Question 7

General Motors is transforming its IT operations and strategy toward __________.

A)insourcing
B)nearshore outsourcing
C)offshore outsourcing
D)offsourcing

Question 8

GM's new service lane automation application is a type of ___________ system.

A)ERP
B)expert
C)FAIS
D)TPS

Question 9

____________ is a type of system that automates the data entry and processing of travel and entertainment expenses; these are a type of ___________.

A)Expense management automation; FAIS
B)Expense management automation; TPS
C)Financial and economic forecasting; FAIS
D)Financial and economic forecasting; TPS

Question 10

General Motors created a(n)____________________ to smooth out its quality assurance process.

A)data mart
B)enterprise data warehouse
C)ERP system
D)TPS system

Question 11

Bar code scanners are an example of ______________________.

A)Batch processing
B)OLAP
C)OLTP
D)Source data automation

Question 12

____________________ is a planning process that integrates production, purchasing, and inventory management of interdependent items.

A)EMA
B)ERP
C)MRP
D)MRP II

Question 13

Drill-down reports ___________.

A)compare data
B)display a greater level of detail
C)include only information that falls outside certain threshold standards
D)summarize the performance of critical activities

Question 14

TPSs are _______________ to the success of any enterprise because they ___________.

A)critical; only contain data, which isn't sufficient to make strategic business decisions
B)critical; support core operations
C)meaningless; only contain data, which isn't sufficient to make strategic business decisions
D)meaningless; support core operations

Question 15

Which of the following is NOT a requirement of TPSs?

A)Have to efficiently handle large variations in volumes of data
B)Must maximize downtime
C)Must ensure overlapping updates can't occur
D)Must record results accurately and securely

Question 16

GM's quality control issue is a(n)__________ function.

A)accounting and finance
B)human resources
C)marketing
D)production/operations management

Question 17

Which of the following is the correct way TPS manage data?

A)Business event or transaction → organization's database → TPS
B)Business event or transaction → TPS → organization's database
C)TPS → business event or transaction → organization's database
D)TPS → organization's database → business event or transaction

Question 18

General Motors decided _________ was a better strategy because ____________.

A)insourcing; IT specialty companies can deliver technology that is cheaper
B)insourcing; GM can deliver technology that is better aligned to its unique needs
C)outsourcing; IT specialty companies can deliver technology that is cheaper
D)outsourcing; GM can deliver technology that is better aligned to its unique needs

Question 19

___________ is a precursor to MRP.

A)CIM
B)EOQ
C)MRP
D)VMI

Question 20

____________________ reports are produced at scheduled intervals.

A)Ad-hoc
B)Exception
C)Key indicator
D)Routine

Question 21

ERP address the problem of ________ in ___________.

A)information overload; FAIS
B)information overload; TPS
C)information silos; FAIS
D)information silos; TPS

Question 22

Which of the following is a core ERP module?

A)Customer relationship management
B)E-business
C)HR management
D)Supply chain management

Question 23

The ________________________ approach is when a company implements a more customized ERP system by developing new ERP functions designed specifically for that firm.

A)Best of breed
B)Custom
C)Chocolate
D)Vanilla

Question 24

Yield management systems are best used to maximize revenue from a ________, _______ resource.

A)fixed; nonperishable
B)fixed; perishable
C)variable; nonperishable
D)variable; perishable

Question 25

At a quick glance, you notice one of your sales engineers is the only one who isn't making any sales to your North American customers. What kind of report did you use to make this determination?

A)Comparative
B)Drill-down
C)Exception
D)Key indicator

Question 26

Which of the following is NOT a primary objective of ERP?

A)Enable information to flow seamlessly
B)Streamline the manufacturing process
C)Tightly integrate FAIS
D)All of the above are objectives of ERP

Question 27

Which of the following is NOT a commercially available type of ERP software?

A)Microsoft
B)Oracle
C)PeopleSoft
D)SAP

Question 28

You notice your North American divisions are doing much better than your South American divisions. What kind of report did you use to make this determination?

A)Comparative
B)Drill-down
C)Exception
D)Key indicator

Question 29

With the _________________ approach, implementation is quicker but adaptation to the firm's specific processes is limited.

A)Best of breed
B)Custom
C)Chocolate
D)Vanilla

Question 30

Which of the following is NOT an example of an industry that uses yield management systems?

A)Airline
B)Automobile
C)Hotel
D)Theater

Question 31

Yield management systems are also known as ____________.

A)dynamic pricing
B)static pricing
C)inventory management systems
D)stopgap systems

Question 32

ERP systems are an evolution of _____________.

A)AI
B)CRM
C)DSS
D)FAIS

Question 33

Comparative reports _____________.

A)compare data
B)display a greater level of detail
C)include only information that falls outside certain threshold standards
D)summarize the performance of critical activities

Question 34

Which of the following is a limitation of ERP?

A)Agility
B)Cost
C)Decision-making ability
D)Quality

Question 35

Which of the following is NOT a major cause of ERP implementation failure?

A)Failure to involve affected employees in the planning and development phases
B)Failure to perform testing for the new system
C)Insufficient funding
D)Insufficient training

Question 36

ERP address information silos by _____________.

A)correcting a lack of communication between TPSs
B)integrating functional areas
C)reducing the amount of information presented
D)simplifying system creation

Question 37

Disney set an upper ticket price limit of $227 for The Lion King musical; they did NOT do this for the following reason.

A)It is below the top prices for competing shows like Wicked.
B)It makes it affordable for large groups and families.
C)It offers Disney the flexibility to raise prices over the long term.
D)It reduces the chance of buyer's remorse.

Question 38

The GEA Group implemented a(n)___________ to address its reporting issues.

A)DSS
B)ERP system
C)FAIS
D)TPS

Question 39

ERP originally only addressed ____________ business processes.

A)complex
B)external
C)internal
D)simple

Question 40

Which of the following is an extended ERP module?

A)Business intelligence
B)Financial management
C)HR management
D)Operations management

Question 41

Disney implemented a YMS to more effectively sell The Lion King musical tickets.

Question 42

Which of the following is NOT an interorganizational system?

A)CRM
B)ERP
C)SCM
D)TPS

Question 43

ERP ______________ systems have the capability to place automatic requests to buy products from suppliers in real time.

A)AI
B)CRM
C)DSS
D)SCM

Question 44

TPS provide the output data from corporate databases.

Question 45

The ________________________ process originates and ends in the warehouse department but involves the production department as well.

A)fulfillment
B)procurement
C)production
D)purchasing

Question 46

According to masFlight, the winter of ___________ was the worst for flight operations since 2010.

A)2011
B)2012
C)2013
D)2014

Question 47

The ________________________ process involves customer requests and receiving payments.

A)fulfillment
B)procurement
C)production
D)purchasing

Question 48

CIM is the next evolution after MRP and MRP II.

Question 49

Security is an advantage of cloud-based ERP systems.

Question 50

The procurement process originates in the ____________________ department and ends in the ___________________ department.

A)accounting; sales
B)accounting; warehouse
C)sales; accounting
D)warehouse; accounting

Question 51

ERP ___________ systems also benefit businesses by generating forecasting analyses of product consumption based on critical variables such as geographical area, season, day of the week, and type of customer.

A)AI
B)CRM
C)DSS
D)SCM

Question 52

If a company receives orders and payments from customers, this is called the fulfillment process.

Question 53

The Closing Case emphasizes the use of IT by airlines to _________.

A)better predict the weather
B)ease check-in
C)ensure the security of credit card payments
D)manage the process of rebooking passengers

Question 54

A TPS supports the monitoring, collection, storage, and processing of data from the
organization's basic business transactions, each of which generates ____________.

Question 55

Routine reports can be scheduled hourly, daily, weekly, monthly, or yearly.

Question 56

A dashboard highlighting only below-average sales is a type of exception report.

Question 57

Make-to-order is synonymous with a pull model.

Question 58

The GEA Group used SAP to address its problems with ________.

A)Accounting
B)HR
C)Marketing
D)Sales

Question 59

Which of the following is NOT an advantage of the SAP solution to the GEA Group?

A)Documentation
B)Process simplification
C)Reduction in the number of employees
D)User-friendly

Question 60

Which of the following is NOT a problem associated with cancelled flights?

A)Required pilot rest time
B)Three-hour max time for planes sitting on the tarmac
C)Ticket-change fees
D)Weather

Question 61

Auditing has been mentioned throughout the textbook, particularly regarding the federal mandates imposed by Sarbanes-Oxley. How can technology help improve the auditing process?

Question 62

List and describe the two interorganizational processes within a firm's industry value chain. How does ERP help manage these processes? How could businesses benefit from utilizing these systems?

Question 63

What are the advantages and disadvantages of SaaS ERP implementation? If you decided to implement an ERP system for your business, would you consider a SaaS ERP implementation? Defend your answer.

Question 64

How does a TPS relate to other business systems? What are the main goals/requirements of a TPS? Suppose you are opening a campus bookstore; how would you use a TPS?

Question 65

How do ERP systems build upon and/or improve TPSs and FAISs? How have ERP evolved over the years? Why do businesses want to implement ERP? Why is it so difficult to implement ERP successfully?

Question 66

________________________________ reports summarize the performance of critical activities.

Question 67

______________________________ systems integrate existing systems by providing software that connects multiple applications.

Question 68

The best of breed approach to implementing ERP systems combines the benefits of the
_______________________ and customized systems.

Question 69

___________________________ is an approach that integrates various automated factory systems.

Question 70

The ___________________________ process originates in the warehouse department and ends in the accounting department.