Deck 8: Technology-Based Training Methods

Question 1

Web conferencing allows experts and trainees to share knowledge across geographical locations.

Answer 1

True

Question 2

Dow Chemical estimates that the implementation of a Web-based training system saved the company $50 million in one year

Answer 2

False

Question 3

Many organizations prefer a webinar over a seminar given the lower costs associated with lodging and travel.

Answer 3

True

Question 4

From the perspective of an employer,computer-based training provides an opportunity for employees to receive consistent training regardless of geographical location.

Question 5

The ability of trainees to choose between classroom and computer-based training appears to be a determining factor when comparing the effectiveness of these two methods.

Question 6

Technology-based training is a training method that uses technology to deliver course content.

Question 7

Computer-based training is simply a flavour of the month approach to training.Its longevity is in serious doubt,particularly given the low level of transfer.

Question 8

Blogs and wikis are examples of two technologies that facilitate the notion of social constructivism.

Question 9

Mr Lube is one of a few large organizations that have not embraced e-learning,relying on traditional classroom methods to teach employees how to perform an oil change.

Question 10

Sophisticated multimedia programs can be costly.Some estimates reference that it may take 300 hours of development time to produce one hour of instruction.

Question 11

Learner control is when a trainee controls the content,sequence,and pace of training.

Question 12

A wiki is a webpage that is collaborative in design,where users share,contribute and modify information.

Question 13

Personalization refers to structuring the training program so that trainees feel that they are engaged in a conversation with the program.

Question 14

According to the textbook,an electronic performance support system has several advantages over classroom training including better transfer of training rate.

Question 15

A review of 96 studies that compared classroom training to computer-based training concluded that both training approaches are equally effective.The only exception appears to indicate that classroom instruction is more effective in declarative knowledge acquisition.

Question 16

Mobile learning is particularly effective for learning complex processes as well as providing a platform for data analysis.

Question 17

An electronic performance support system is simply a digital variation of a traditional performance aid.

Question 18

"Just-in-time" training is a term in the textbook that embodies one of the salient benefits of computer based training

Question 19

Synchronous training provides trainees with maximum flexibility,allowing trainees to access online learning material at their convenience.

Question 20

E-learning is training through the use of a computer network technology such as the intranet or internet to deliver information or instruction to individuals.

Question 21

What is the most important factor that determines the effectiveness of computer-based training?

A) diversity of trainees
B) the sophistication of the technology
C) how it is designed
D) the usage of both asynchronous and synchronous training

Question 22

What action did TD Canada Trust undertake to ensure greater engagement during its interactive training sessions?

A) offered everyone a small financial reward for attending
B) provided pre-session information to each trainee to establish a common purpose
C) included quizzes and employee participation in opinion polls during training
D) paid careful attention to ensure employees' learning styles were considered

Question 23

Which instructional method describes the process of addressing individual trainees' preferences and needs?

A) customization
B) stories
C) personalization
D) individual feedback loops

Question 24

Which of the following is a potential disadvantage of synchronous training?

A) Trainees often lack motivation given the non-interactive nature of this training.
B) Trainees may not learn all there is to know, or learn the wrong things.
C) Trainees may waste time.
D) Trainees lose flexibility to pick when they will train.

Question 25

ABC Inc.has a sales force that is dispersed across Canada.ABC has contracted a world renowned sales expert to conduct training sessions with all its employees.The VP of human resources asks you for a cost-effective training method that would allow the training to occur without incurring transportation and lodging cost.What method would you recommend?

A) EPSS
B) video conferencing
C) self-directed conference
D) asynchronous

Question 26

Which organization was recognized for integrating e-learning technologies in its leadership and employee development programs?

A) The Assurance Group of Canada
B) The Insurance Group of Canada
C) The Economical Insurance Group
D) The Economic Insurance Group of Canada

Question 27

Which of the following is NOT an important design factor for computer-based training programs?

A) stories
B) feedback
C) games
D) lectures

Question 28

What type of Web format would you use if you were going to provide a presentation to a group of trainees?

A) webinar
B) Web 2.0
C) Web conferencing
D) webcast

Question 29

Which of the following is NOT a design principle for computer-based training?

A) multimedia principle
B) contiguity principle
C) modality principle
D) customization principle

Question 30

What is one benefit of an electronic performance support system?

A) Only the information that is needed is given.
B) It is particularly useful for low-turnover jobs.
C) It provides most benefit to tasks that are routine.
D) Only jobs that are done frequently will benefit.

Question 31

Which computer-based training method was used by KPMG to train its staff in lieu of classroom training?

A) in-class computer assisted training
B) train the trainer method
C) EPSS
D) webinar

Question 32

Volvo and Sprint value their image.Which design factor is referenced in the textbook as being used by both of these companies?

A) role play
B) stories
C) games
D) computer simulation

Question 33

With which instructional method for computer-based training can feedback be incorporated?

A) simulation
B) game
C) webinar
D) webcast

Question 34

What did Scotiabank do to keep employees engaged during their interactive RRSP training sessions?

A) trainees completed quizzes and participated in opinion polls
B) trainees were provided with a nominal financial reward for participating
C) trainees were provided with the option of a virtual classroom or a traditional instructor-led classroom
D) to promote engagement, sessions were limited to 50 trainees

Question 35

How would you mitigate the main disadvantage of video conferencing?

A) ensuring the location has high-speed Web access
B) having a facilitator on site
C) having trainees from different levels of the organization in the same location
D) keeping the number of trainees to a maximum of ten in any one location

Question 36

As part of a training program,the instructor uploads an article for review.She then asks trainees to provide feedback on content during a chat session.What type of training is the instructor using?

A) instructor-led training
B) asynchronous training
C) e-learning training
D) synchronous training

Question 37

Which statement best describes the state of technology-based training in Canada?

A) it has not surpassed instructor-led training
B) it has increased over the last decade with some companies using it extensively
C) as a percentage of overall training the pattern of adoption is fairly flat
D) computer-based training is widely used by small and medium size enterprises

Question 38

Which of the following is NOT a method of synchronous training?

A) electronic performance support system
B) video conferencing
C) virtual classroom
D) webinar

Question 39

What may trainees experience during computer-based training when they lack face-to-face interaction with an instructor and other trainees?

A) social loafing
B) lack of motivation
C) frustration
D) lower self-efficacy

Question 40

According to the textbook,what is the relationship between feedback and learning?

A) negative
B) positive
C) neutral
D) undetermined

Question 41

Which of the following design principles for computer-based training has the textbook identified as being grounded in research?

A) the cost principle
B) the modality principle
C) the social constructivism principle
D) the systems learning principle

Question 42

For declarative knowledge,which type of training is more effective for younger trainees?

A) computer-based training
B) job instruction training
C) instructor-led training
D) classroom training

Question 43

Given the potential high development cost associated with computer-based training,what would you include as a salient factor when justifying this expenditure to senior management?

A) training will be a one-time event
B) employees are located in a central location
C) majority of trainees are not computer literate
D) large pool of trainees geographically dispersed across Canada

Question 44

What was the estimated value of savings experienced by Dow Chemical when they introduced a Web-based training system?

A) 30 million over three years
B) 50 million in total savings
C) 30 million in one year
D) 20 million in the training department

Question 45

What is one disadvantage of computer-based training identified in the textbook?

A) does not accommodate different learning styles
B) training cannot be easily customized
C) cost savings from technology may not materialize
D) learning outcomes are not easily measured

Question 46

From the perspective of proper instructional design principles,discuss factors that need to be considered when creating technology-based training courses.

Question 47

According to the textbook,what is the salient issue associated with the modality principle?

A) trainees learn primarily via text presentations
B) place text and graphics in close proximity to each other
C) blend audio with visual information
D) ensure the material is relevant to trainees

Question 48

According to the textbook,what is the ultimate example of just-in-time training?

A) video conferencing
B) simulations
C) social constructivism
D) learner control

Question 49

Which of the following terms is described as a self-initiated,learner-controlled form of collaborative learning,leveraging social networks to share,create,and use knowledge and information?

A) synchronous learning
B) computer-based learning
C) EPSS learning
D) generative learning

Question 50

Define and describe at least two advantages and disadvantages of distance learning.

Question 51

Define the terms synchronous training and asynchronous training,and provide an example for each.

Question 52

Briefly compare and contrast technology-based training and traditional training methods.

Question 53

Under what circumstances are classroom instruction and computer-based training equally effective?

A) when the trainees are all close in age
B) when the trainees are all equally educated
C) when the trainees are taught with the same instructional methods
D) when the trainees are trained with experienced trainers

Question 54

Why would a company use synchronous training given that it is much less flexible (from the trainee's perspective)versus asynchronous training?

Question 55

Computer-based training offers organizations and trainees several advantages.Which of the following is NOT viewed as an advantage of computer-based training?

A) standardized and consistent
B) reduces training costs when there are large number of trainees
C) links training to job performance
D) effectiveness of training design

Question 56

Identify and briefly describe the benefits and limitations of self-directed learning.