Deck 6: Getting Your Message Across

Question 1

Questions can be used to initiate and keep a conversation going.

Answer 1

True

Question 2

Good icebreaker topics include health, money, and politics.

Answer 2

False

Question 3

It is possible to say "no" in a positive way.

Answer 3

True

Question 4

A conversation is a win or lose event.

Question 5

Aggressive communicators have little regard for the rights and feelings of others.

Question 6

Assertive communication improves self-esteem and self-confidence.

Question 7

Improving your conversation skills can enhance your leadership skills.

Question 8

Eye contact is not a part of assertive communication.

Question 9

A two-way spoken exchange of thoughts, opinions, and feelings is

A)rhetorical.
B)an icebreaker.
C)a conversation.
D)none of these choices.

Question 10

The assertive communicator demonstrates a willingness to negotiate, listen, and compromise.

Question 11

The passive communicator tries to avoid confrontation.

Question 12

People tire of listening to someone who is upbeat and positive.

Question 13

A good conversationalist

A)uses criticism of others to keep the listener's attention.
B)avoids unpleasant topics.
C)uses sarcasm and manipulation.
D)all of these choices.

Question 14

You encourage feedback when you

A)ask closed questions.
B)ask for it directly and give reinforcement.
C)paraphrase your thoughts.
D)none of these choices.

Question 15

Small talk is light, informal conversation that has no agenda.

Question 16

Assertive communicators

A)convert win-lose situations to win-win solutions.
B)choose to make decisions.
C)make others feel valued and respected.
D)all of these choices.

Question 17

Assertive communication cannot protect you from being taken advantage of by others.

Question 18

Open questions usually seek single word answers.

Question 19

Aggressive communicators

A)are defensive, faultfinding, and judgmental.
B)are unhappy because they cannot state what they think or feel.
C)work to create mutually satisfying resolutions.
D)none of these choices.

Question 20

Assertive communicators may feel anxious, helpless, and manipulated.

Question 21

Rhetorical questions

A)are used to close a conversation.
B)include the word "exactly."
C)do not require an answer.
D)none of these choices.

Question 22

Barriers to listening include

A)open questions.
B)lack of attention.
C)small talk
D)all of these choices.

Question 23

In a conversation, you can hold the listener's interest by

A)putting others down.
B)asking for an opinion or seeking advice.
C)giving the listener the impression that his or her ideas are not important.
D)none of these choices.

Question 24

MATCHING
Match each term with the correct statement below.
a.small talk
b.closed questions
c.assertive communication
d.conversation
e.passive communication
f.rhetorical questions
g.aggressive communication
h.open minded
i.probing questions
j.icebreakers
Showing receptiveness to new and different ideas and the opinion of others.

Question 25

A clear message brings about effective communication because

A)it relaxes the listener.
B)it is prepared for the selective listener.
C)it eliminates the need for additional information or clarification.
D)it eliminates the need for nonverbal communication.

Question 26

MATCHING
Match each term with the correct statement below.
a.small talk
b.closed questions
c.assertive communication
d.conversation
e.passive communication
f.rhetorical questions
g.aggressive communication
h.open minded
i.probing questions
j.icebreakers
Question form used to engage the listener.

Question 27

MATCHING
Match each term with the correct statement below.
a.small talk
b.closed questions
c.assertive communication
d.conversation
e.passive communication
f.rhetorical questions
g.aggressive communication
h.open minded
i.probing questions
j.icebreakers
Question form used as a strategy for seeking more detail to help clarify what has just been said.

Question 28

MATCHING
Match each term with the correct statement below.
a.small talk
b.closed questions
c.assertive communication
d.conversation
e.passive communication
f.rhetorical questions
g.aggressive communication
h.open minded
i.probing questions
j.icebreakers
Question form that results in a single word response or very short answers.

Question 29

"How was your day?" Is an example of a (an)

A)rhetorical question.
B)probing question.
C)closed question.
D)open question.

Question 30

The ability to remember names is an important skill because

A)it creates instant familiarity and connection with others.
B)it pays an effective compliment.
C)it implies to the other person that he or she is important.
D)all of these choices.

Question 31

MATCHING
Match each term with the correct statement below.
a.small talk
b.closed questions
c.assertive communication
d.conversation
e.passive communication
f.rhetorical questions
g.aggressive communication
h.open minded
i.probing questions
j.icebreakers
Communication form in which one express one's positive and negative ideas, thoughts, and feelings in an open, honest, and direct manner.

Question 32

MATCHING
Match each term with the correct statement below.
a.small talk
b.closed questions
c.assertive communication
d.conversation
e.passive communication
f.rhetorical questions
g.aggressive communication
h.open minded
i.probing questions
j.icebreakers
Communication form in which you allow your rights to be violated because you don't express your honest feelings.

Question 33

Probing questions

A)are used to seek more details.
B)often include the word "exactly."
C)draw information from someone who may be trying to hide information.
D)all of these choices.

Question 34

MATCHING
Match each term with the correct statement below.
a.small talk
b.closed questions
c.assertive communication
d.conversation
e.passive communication
f.rhetorical questions
g.aggressive communication
h.open minded
i.probing questions
j.icebreakers
Communication form that uses defensive, faultfinding, and judgmental language.

Question 35

Conversation pointers include

A)looking at the listener or the audience.
B)omitting distracting words such as "like" and "you know."
C)using variety in your speech (questions, statements, voice tone).
D)all of these choices.

Question 36

Someone who is open minded

A)asks probing questions.
B)shows respect for new and different ideas.
C)demonstrates the ability to use icebreakers.
D)none of these choices.

Question 37

MATCHING
Match each term with the correct statement below.
a.small talk
b.closed questions
c.assertive communication
d.conversation
e.passive communication
f.rhetorical questions
g.aggressive communication
h.open minded
i.probing questions
j.icebreakers
Topics used to lessen initial tension or awkwardness at the beginning of a conversation.

Question 38

MATCHING
Match each term with the correct statement below.
a.small talk
b.closed questions
c.assertive communication
d.conversation
e.passive communication
f.rhetorical questions
g.aggressive communication
h.open minded
i.probing questions
j.icebreakers
Light, informal conversation that has no agenda.

Question 39

Probing questions are used

A)to finalize a conversation.
B)to find out additional information.
C)as small talk.
D)none of these choices.

Question 40

MATCHING
Match each term with the correct statement below.
a.small talk
b.closed questions
c.assertive communication
d.conversation
e.passive communication
f.rhetorical questions
g.aggressive communication
h.open minded
i.probing questions
j.icebreakers
A two-way spoken exchange of thoughts, opinions, and feelings.