Deck 1: Introduction

Question 1

What does the acronym ASE represent?

A) Automotive Sales Evaluator
B) Automotive Service Excellence
C) Automobile Salvage Equipment
D) Ancillary Steering Equipment

Answer 1

Automotive Service Excellence

Question 2

Which of the following is W. Edwards Demmings commonly associated with?

A) SAE
B) ADS
C) TMC
D) TQM

Answer 2

TQM

Question 3

Which of the following publications covers the full range of truck service industry news and events?

A) Commercial Carrier Journal
B) Diesel Progress
C) Automotive Engineering
D) Road and Track

Answer 3

Commercial Carrier Journal

Question 4

How many questions are there in the ASE Electronic Diesel Engine Diagnosis Specialist (L2) test?

A) 40
B) 45
C) 55
D) 60

Question 5

Which code is associated with the ASE Diesel Engines certification test?

A) T1
B) T2
C) T4
D) T8

Question 6

Which of the following acronyms is often used to refer to an engine or chassis manufacturer?

A) CEO
B) STS
C) OEM
D) ADS

Question 7

Which federal agency is responsible for setting federal noxious emissions standards?

A) FBI
B) ATA
C) TMC
D) EPA

Question 8

What does the Japanese word kaizen translate as?

A) total quality management
B) continuous improvement
C) never say die
D) self-development

Question 9

Which of the following terms is the correct way to describe write-off time from a customer's bill?

A) Frustrating
B) Policy adjustment
C) Fire sale
D) Discounted

Question 10

Which of the following would not be classified as an ICE?

A) Diesel engine
B) Natural gas engine
C) Propane engine
D) Fuel cell

Question 11

Which of the following is the most critical for the effective implementation of TQM?

A) Honesty
B) Obedience
C) Pyramid organizational structure
D) Janitors who want to become CEOs

Question 12

What does the term telematics refer to on a truck?

A) telescoping hydraulic rams
B) mobile data transmission
C) sensor to ECM signals
D) multiplexing

Question 13

Which of the following customer service strategies would NOT be consistent with TQM?

A) take it or leave it
B) honesty
C) kaizen
D) service excellence

Question 14

Which of the following manufacturers sold the most diesel engines in 2018 in Class 8 trucks?

A) Caterpillar
B) Cummins
C) Daimler
D) Mack

Question 15

Which of the following truck service shop practices would be described as a higher-level skill?

A) Engine overhauls
B) Engine diagnosis
C) Component reconditioning
D) Parts cleaning

Question 16

How many alphanumeric characters are there in a VIN?

A) 6
B) 12
C) 17
D) 22

Question 17

Which of the following vehicles requires Altoona Certification to qualify for federal funding?

A) a transit bus
B) Class 8 truck
C) delivery van
D) gas tanker

Question 18

Which organization is responsible for publishing the trucking industry's Reccomended Maintenance Practices Manual?

A) SAE
B) FMVSS
C) EPA
D) TMC

Question 19

What is an RP?

A) a standard of accepted practice
B) a legal maintenance standard
C) a regulated practice
D) a regulated parameter

Question 20

When a shop work order is described as a policy adjusted, what has occurred?

A) it is covered by OEM warranty
B) some labor time has been written off
C) it is in payment default
D) the technician's work is excellent

Question 21

How would a commercial truck diesel engine with a displacement of 6.8 liters be classified?

A) small bore
B) medium bore
C) large bore
D) heavy-duty bore

Question 22

Which of the following would be the appropriate way to describe a 15 liter truck diesel engine?

A) small bore
B) medium bore
C) large bore
D) heavy-duty bore

Question 23

In which of the following applications would you be more likely to find a 16-liter diesel engine?

A) pick up and delivery vehicle
B) fleet linehaul truck
C) city transit bus
D) independent broker/ owner operator

Question 24

Which of the following terms is another way of saying preliminary assessment in some truck service facilities?

A) preventative maintenance
B) triage
C) engine overhaul
D) driver walk-around

Question 25

Which of the following best describes a new technology diesel exhaust (NTDE) powered truck?

A) one sold exclusively in California
B) any Volvo engine
C) any engine painted green
D) meets EPA 2010 and later standards

Question 26

Which of the following organizations is the TMC a division of?

A) ATA
B) SAE
C) EPA
D) ASE

Question 27

Which of the following organizations is responsible for training program accreditation in the United States?

A) ASE
B) NATEF
C) AFL
D) NACAT

Question 28

Technician A says that most major chassis systems on a truck can be identified when the VIN is known. Technician B says that the year of manufacture of a truck can be identified when the VIN is known. Who is correct?

A) Technician A only
B) Technician B only
C) Both A and B
D) Neither A nor B

Question 29

What is a common term for describing a truck owner-operator?

A) cowboy
B) broker
C) entrepreneur
D) reckless

Question 30

Technician A says that ASE tests can now be taken online at any time of year. Technician B says that when taking ASE tests on a computer, the tests are not timed. Who is correct?

A) Technician A only
B) Technician B only
C) Both A and B
D) Neither A nor B