Deck 1: An Overview of Communication

Question 1

Communication is

A) the sequential process of inventing, receiving, and understanding messages.
B) the interdependent process of sending, receiving, and understanding messages.
C) the diverse process of creating, transporting, and accepting verbal symbols.
D) the deliberate process of sending, receiving, and comprehending messages.

Answer 1

B

Question 2

The Nakamura home is a bustle of activity in the morning. The radio is tuned in so Melanie can hear the traffic report, three of her children are talking together at the breakfast table, and Paul reads aloud the family's car pool schedule. This is all possible because communication is a(n)

A) ongoing, dynamic process.
B) linear process.
C) chaotic process.
D) rigid process.

Answer 2

A

Question 3

Jeannette gets nervous when she has to meet Carrie, her supervisor in her office. However, she feels quite comfortable eating lunch with Carrie in the company's cafeteria. What condition in the communication model is affecting Jeannette?

A) Frame of reference
B) Physical setting
C) Psychological climate
D) Internal noise

Answer 3

B

Question 4

Our diverse backgrounds, families, religion, race, education, experience, ethics, and morals make us all unique from one another. What do these components make up?

A) Our personality
B) Our real life experiences
C) Our frame of reference
D) Our communication qualifications

Question 5

Julie and Ed are watching a political debate on television. Julie, a Democrat, is appalled at the lack of civility the challenger is showing his opponent. She perceives him as rude and arrogant. Ed, who normally votes Republican, is elated that his choice is self-assured and communicating confidence. Why would Julie and Ed interpret the same behavior so differently?

A) Ed and Julie are having difficulty with the psychological climate
B) Julie and Ed are using different channels of communication
C) Ed is bothered by external noise
D) Julie and Ed share different frames of reference

Question 6

Online gamers often feel bonded with fellow gamers they have never physically met. They share an interest in the same game, and even the same gaming language. What function of communication does this scenario satisfy?

A) Communication helps us create communities
B) Communication conveys and creates information
C) Communication forms and strengthens relationships
D) Communication creates and maintains our sense of self

Question 7

Kelly is a son, brother, musician, friend, votes Democratic, is Japanese American, and loves dogs. Andrea is a single mother, has no siblings, is bi-racial, attends church regularly, has one parent, is a project manager, and loves cats. They view the world very differently because of their

A) message.
B) context.
C) frames of reference.
D) physical setting.

Question 8

Familiar types of mass media such as: television, radio, movies, newspapers, magazines, Internet chat rooms, and social networking sites like Facebook and Twitter are examples of

A) channels.
B) external noise.
C) message distractions.
D) encoders.

Question 9

Attaching meaning to or interpreting another person's message is called

A) encoding.
B) decoding.
C) symbolizing.
D) channeling.

Question 10

Mike and LeeAnn were having an argument, LeeAnn told Mike that he needed to start helping out more with the household chores. Mike rolled his eyes at her and walked out of the room. What is the term used to describe the acts of eye rolling and walking out of the room?

A) Discourteous behavior
B) Noise
C) Feedback
D) Message interpretation

Question 11

Four years ago, Ilene had a bad experience at a job interview. As a result, each time she is interviewed, Ilene is wracked with anxiety. Bringing her negative feelings about being interviewed with her to each encounter makes the ________ tense.

A) physical context
B) psychological climate
C) philosophical anxiety
D) interview process

Question 12

An example of external noise is

A) a fire truck's siren.
B) the ache of a broken arm.
C) a hangnail.
D) an impending deadline.

Question 13

An example of internal noise is

A) a crying baby.
B) a blaring radio.
C) a broken heart.
D) a rattling radiator.

Question 14

In the baby section of a clothing store, Patty notices that clothing made for baby girls are pink with patterns of cute animals and sleeping babies. On the other hand, she notices that clothing made for boys are blue, and patterned with activities such as racing cars and sports equipment. What function of communication is exemplified in these gender stereotypes?

A) Communication helps us create communities.
B) Communication creates and maintains our sense of self or our identity.
C) Communication forms and strengthens relationships.
D) Communication provides an opportunity to influence the other person in our relationships.

Question 15

When Samantha makes a mental list of all she must accomplish before lunch, she is taking part in what type of communication?

A) Interpersonal communication
B) Public communication
C) Small group communication
D) Intrapersonal communication

Question 16

An interaction between only two people is called

A) dyadic communication.
B) small group communication.
C) interpersonal communication.
D) public communication.

Question 17

Angela, Casey, Greg, Cassie, Sam, Bridget, Matt, and Ian are participating in a heated debate about which movie they should see this evening. Which type of communication are they illustrating?

A) Public communication
B) Small group communication
C) Intrapersonal communication
D) Dyadic communication

Question 18

Bob is asked to give a planned and organized speech to 50 local police officers about effectively and safely interacting with citizens with autism. This is an example of

A) small group communication.
B) dyadic communication.
C) large group communication.
D) public communication

Question 19

Tracy, a special education teacher, and her friend Aaron, a computer programmer, watch a a child throws a tantrum in a store. Aaron is annoyed at the disruption whereas Tracy is more empathetic. Tracy and Aaron's reaction to the child's outburst may be due to their different

A) genders.
B) interpersonal needs.
C) occupations.
D) frames of reference.

Question 20

This model describes communication as an interdependent process where the speaker and the receiver simultaneously send and receive messages.

Question 21

An informal communication encounter or exchange that occurs between two or more people is

Question 22

Define Small Group Communication.

Question 23

Name all nine parts of The Communication Process.

Question 24

List questions that you as a communicator can reflect upon as components of your frame of reference.

Question 25

_____ is the receiver's response to the sender's message and provides information about the way the message is being interpreted.

Question 26

The conditions surrounding communication with others are referred to as the ________ of the interaction.

Question 27

Talking to oneself is known as ________ communication.

Question 28

Why do we communicate? Name three of the five ways communication functions specifically. Possible

Question 29

Estella and Sandy are studying for their Communication exam in the student lounge next to a couch of noisy students. Estella's inability to concentrate on her studies is due to external noise.

Question 30

Our frame of reference allows us to create and interpret messages.

Question 31

Decoding is the process of putting thoughts, ideas, or feelings into meaningful symbols that another person can understand.

Question 32

People who text cannot communicate if they don't know what the symbols mean. For example, LOL or TMI means nothing to a person who does not understand the shared meanings of those special symbols within the text messaging community.

Question 33

Dyadic communication is usually informal in nature. Interviews are the exception to that rule.

Question 34

If we intentionally do not communicate when we know we should, we may be acting unethically.

Question 35

Alex asks her family several questions about the weather, nearby restaurants, and kinds of shopping available for their upcoming trip to Michigan; they are engaging in intrapersonal communication.

Question 36

Communication is an ongoing, dynamic process in which we are constantly engaged.

Question 37

The only time we do not communicate is when we are sleeping.

Question 38

Tracey has not spoken to Pete in three days because he forgot their wedding anniversary. Her actions do not count as communication.

Question 39

Leah, a pharmacy technician, is speaking to a class of 20 about prescription forgeries. This interaction is considered small group communication.

Question 40

With the advent of new technological advances, communication has become easier, but it has also created new communication problems like "bad manners" in email communication.

Question 41

If a verbal message is delivered in an articulate and precise manner, then the physical setting is not important to how the message is received.

Question 42

Communication helps us create communities.

Question 43

Communication hinders the ability to bridge gaps between people and is an obstacle to forming common ground.

Question 44

Match the word or phrase with its definition.
-Channel

A) Receiver's response to the sender's message
B) Vehicle by which the message is communicated from the source to the receiver
C) Allows us to create and interpret messages
D) Conditions surrounding communication
E) Our unique view of the world
F) Process of interpreting or attaching meaning to another's message
G) The person who creates and sends a message
H) The person to whom the message is sent
I) Thought, feeling, or action sent from the source to the receiver
J) Process of putting thoughts, ideas, or feelings into symbols that another person can understand
K) Unintended stimulus that draws attention away from message

Question 45

Match the word or phrase with its definition.
-Context

A) Receiver's response to the sender's message
B) Vehicle by which the message is communicated from the source to the receiver
C) Allows us to create and interpret messages
D) Conditions surrounding communication
E) Our unique view of the world
F) Process of interpreting or attaching meaning to another's message
G) The person who creates and sends a message
H) The person to whom the message is sent
I) Thought, feeling, or action sent from the source to the receiver
J) Process of putting thoughts, ideas, or feelings into symbols that another person can understand
K) Unintended stimulus that draws attention away from message

Question 46

Match the word or phrase with its definition.
-Decoding

A) Receiver's response to the sender's message
B) Vehicle by which the message is communicated from the source to the receiver
C) Allows us to create and interpret messages
D) Conditions surrounding communication
E) Our unique view of the world
F) Process of interpreting or attaching meaning to another's message
G) The person who creates and sends a message
H) The person to whom the message is sent
I) Thought, feeling, or action sent from the source to the receiver
J) Process of putting thoughts, ideas, or feelings into symbols that another person can understand
K) Unintended stimulus that draws attention away from message

Question 47

Match the word or phrase with its definition.
-Encoding

A) Receiver's response to the sender's message
B) Vehicle by which the message is communicated from the source to the receiver
C) Allows us to create and interpret messages
D) Conditions surrounding communication
E) Our unique view of the world
F) Process of interpreting or attaching meaning to another's message
G) The person who creates and sends a message
H) The person to whom the message is sent
I) Thought, feeling, or action sent from the source to the receiver
J) Process of putting thoughts, ideas, or feelings into symbols that another person can understand
K) Unintended stimulus that draws attention away from message

Question 48

Match the word or phrase with its definition.
-Feedback

A) Receiver's response to the sender's message
B) Vehicle by which the message is communicated from the source to the receiver
C) Allows us to create and interpret messages
D) Conditions surrounding communication
E) Our unique view of the world
F) Process of interpreting or attaching meaning to another's message
G) The person who creates and sends a message
H) The person to whom the message is sent
I) Thought, feeling, or action sent from the source to the receiver
J) Process of putting thoughts, ideas, or feelings into symbols that another person can understand
K) Unintended stimulus that draws attention away from message

Question 49

Match the word or phrase with its definition.
-Message

A) Receiver's response to the sender's message
B) Vehicle by which the message is communicated from the source to the receiver
C) Allows us to create and interpret messages
D) Conditions surrounding communication
E) Our unique view of the world
F) Process of interpreting or attaching meaning to another's message
G) The person who creates and sends a message
H) The person to whom the message is sent
I) Thought, feeling, or action sent from the source to the receiver
J) Process of putting thoughts, ideas, or feelings into symbols that another person can understand
K) Unintended stimulus that draws attention away from message

Question 50

Match the word or phrase with its definition.
-Noise

A) Receiver's response to the sender's message
B) Vehicle by which the message is communicated from the source to the receiver
C) Allows us to create and interpret messages
D) Conditions surrounding communication
E) Our unique view of the world
F) Process of interpreting or attaching meaning to another's message
G) The person who creates and sends a message
H) The person to whom the message is sent
I) Thought, feeling, or action sent from the source to the receiver
J) Process of putting thoughts, ideas, or feelings into symbols that another person can understand
K) Unintended stimulus that draws attention away from message

Question 51

Match the word or phrase with its definition.
-Source

A) Receiver's response to the sender's message
B) Vehicle by which the message is communicated from the source to the receiver
C) Allows us to create and interpret messages
D) Conditions surrounding communication
E) Our unique view of the world
F) Process of interpreting or attaching meaning to another's message
G) The person who creates and sends a message
H) The person to whom the message is sent
I) Thought, feeling, or action sent from the source to the receiver
J) Process of putting thoughts, ideas, or feelings into symbols that another person can understand
K) Unintended stimulus that draws attention away from message

Question 52

Match the word or phrase with its definition.
-Receiver

A) Receiver's response to the sender's message
B) Vehicle by which the message is communicated from the source to the receiver
C) Allows us to create and interpret messages
D) Conditions surrounding communication
E) Our unique view of the world
F) Process of interpreting or attaching meaning to another's message
G) The person who creates and sends a message
H) The person to whom the message is sent
I) Thought, feeling, or action sent from the source to the receiver
J) Process of putting thoughts, ideas, or feelings into symbols that another person can understand
K) Unintended stimulus that draws attention away from message

Question 53

Match the word or phrase with its definition.
-Frame of reference

A) Receiver's response to the sender's message
B) Vehicle by which the message is communicated from the source to the receiver
C) Allows us to create and interpret messages
D) Conditions surrounding communication
E) Our unique view of the world
F) Process of interpreting or attaching meaning to another's message
G) The person who creates and sends a message
H) The person to whom the message is sent
I) Thought, feeling, or action sent from the source to the receiver
J) Process of putting thoughts, ideas, or feelings into symbols that another person can understand
K) Unintended stimulus that draws attention away from message

Question 54

Discuss one positive and one negative aspect of technology's influence on how we communicate with each other.

Question 55

Describe two ways nonverbal communication affects the communication model. Use examples.

Question 56

List the components of the communication process and explain how these parts play a role in making communication dynamic, changing from one setting to the next.

Question 57

Describe how communication forms and strengthens relationships.

Question 58

Compare and contrast the different types of communication.