Deck 16: The Art of Interviews: Understanding the Process, Types of Questions, and Importance of First Impressions

Question 1

Which statement best reflects the interview process?

A) It is a conversation between parties used to gather information.
B) It is a basic Q & A session.
C) It resembles the properties of public communication.
D) It is a persuasive tool to get what we want.

Answer 1

A

Question 2

An interview is considered ______ because there is a sharing or exchanging of a variety of topics.

A) interactional
B) unidirectional
C) multidirectional
D) transactional

Answer 2

A

Question 3

An interview is considered a ______ where new information may emerge during the interview exchange, which can change attitudes and reactions.

A) party
B) process
C) Interaction
D) transaction

Answer 3

B

Question 4

Interviews may involve more than two ______ but can never involve more than two ______.

A) sessions; people
B) parties; people
C) sessions; parties
D) people; parties

Question 5

A predetermined and serious ______ distinguishes an interview from the other social conversations that occur in everyday life.

A) outcome
B) person
C) purpose
D) script

Question 6

Which statement best reflects the interview purpose?

A) The purpose sets the boundaries for who can talk in an interview.
B) The purpose guides the desired outcome of the interview.
C) The purpose establishes what types of questions should be asked.
D) The purpose creates a sense of urgency in completing the interview.

Question 7

Which statement best reflects the process of asking and answering interview questions?

A) Interviewees are not encouraged to ask questions during the interview.
B) Interviewees who answer hard questions are seen as more competent.
C) Interviewees who ask questions are seen as passionate and interested.
D) Interviewees should restrain themselves from asking too many questions.

Question 8

Interviews can be viewed as a ______ form of communication due to the conversational exchange between two parties.

A) transactional
B) cognitive
C) psychological
D) relational

Question 9

According to your text, making a ______ connection during the interview process is seen as critical to landing the job.

A) professional
B) emotional
C) personal
D) individual

Question 10

Relationships are enhanced when there is some level of liking, warmth, and openness. This refers to which relational dimension of interviews?

A) affection
B) control
C) inclusion/involvement
D) similarity

Question 11

Affection is an important part of the interview process because ______.

A) we are more likely to answer thoughtfully when the interviewer is friendly
B) we are more likely to answer honestly when the interviewer shows affection
C) we are less likely to be nervous if the interviewer uses humor
D) we are more likely to perform well when the interviewer smiles a lot

Question 12

When an interviewer attempts to control aspects such as time, direction, and types of questions during the interview process, he or she is taking a ______ approach?

A) nondirective
B) directive
C) relational
D) interactive

Question 13

Interviewees may exert some control in the interview process by directing the length of their questions. Interviewees, in this case, are taking a(n) ______ approach.

A) nondirective
B) directive
C) relational
D) interactive

Question 14

______ is an extremely important part of the interview because it can directly impact
Positive outcomes such as salary and benefits that come with the job.

A) Patience
B) Friendliness
C) Trust
D) Compassion

Question 15

Why is it important to know the types of questions an Interviewer may ask in the interview?

A) Different questions require different responses from interviewees.
B) Interviewees must know how to answer trick questions.
C) Interviewees must research how interviewers would want them to answer.
D) Different questions require longer or shorter answers that must be timed.

Question 16

Which is an example of an open-ended question?

A) "Tell me about your ideal career."
B) "How many employees did you manage at your last job?"
C) "Did you read the job description carefully?"
D) "Did you do training and development at your last job?"

Question 17

______ questions allow the greatest flexibility in terms of how interviewees answer questions.

A) Closed-ended
B) Probing
C) Open-ended
D) Leading

Question 18

The most extreme example of a closed question is the ______ question, commonly known as the yes-or-no question.

A) leading
B) neutral
C) loaded
D) bipolar

Question 19

Which is an example of a closed question?

A) "Tell me about yourself."
B) "What did you do at your last job?"
C) "Are you willing to travel?"
D) "How did you hear about our company?"

Question 20

Which is an example of a bipolar question?

A) "Tell me about your ideal career."
B) "How many employees did you manage at your last job?"
C) "What are you looking for in a manager?"
D) "Did you read the job description carefully?"

Question 21

What is the best strategy if you encounter a bipolar question in an interview?

A) Provide honest and confident answers.
B) Ignore the question.
C) Redirect the question.
D) Ask for clarification before answering.

Question 22

Questions that are usually scripted prior to the interview to support a list of key topics that the interviewer has for the interviewee are known as ______.

A) neutral questions
B) open-ended questions
C) primary questions
D) bipolar questions

Question 23

When an interviewer wishes to follow up on an interviewee's previous answer, he or she may use ______ questions.

A) leading
B) loaded
C) primary
D) probing

Question 24

"Tell me more about that" is an example of what type of interview question?

A) open-ended
B) primary
C) probing
D) leading

Question 25

"Why did you decide to major in psychology?" is an example of what type of interview question?

A) neutral question
B) hypothetical question
C) leading question
D) closed question

Question 26

One type of leading question is the ______, an extremely leading question that provides strong direction toward the expected answer.

A) open-ended question
B) loaded question
C) hypothetical question
D) closed question

Question 27

Which type of question allows the interviewer to present a possible situation and ask the interviewee how he or she would react?

A) illegal questions
B) primary questions
C) closed questions
D) hypothetical questions

Question 28

What is the primary purpose for asking a hypothetical question in an interview?

A) to determine how well an interviewee can act under pressure
B) to see if the interviewee is paying attention during the interview
C) to test whether an interviewee really wants the job
D) to ensure the interviewee hasn't memorized all of his or her answers

Question 29

Questions that ask about an interviewee's race, religion, or disability are considered ______ questions.

A) loaded
B) hypothetical
C) illegal
D) closed

Question 30

Which is an example of an illegal question?

A) "What motivates you?"
B) "Are you a U.S. citizen?"
C) "How do you handle conflict?"
D) "How well do you work with others?"

Question 31

Why are the first few moments of an interview so important?

A) It sets the stage for what an interviewee can expect from the interview.
B) It sets the stage for the types of questions that will be asked.
C) The mood of the interview is created in the first minutes.
D) First impressions are set in the first few minutes of the interview.

Question 32

Which actions are part of the opening of an interview?

A) greetings and establishing rapport
B) establishing credibility and rapport
C) establishing rapport and first impressions
D) orienting the interviewee and establishing credibility

Question 33

What is the best way to make a good first impression during the interview?

A) Enter the interviewer's office with confidence before being asked to do so.
B) Offer a soft handshake so as not to come off as too confident.
C) Dress professionally and for the job for which you are being interviewed.
D) Offer an overly firm handshake to assert your confidence.

Question 34

______ is a process of establishing trust and comfort during the interview process.

A) Friendship
B) Orientation
C) Rapport
D) Opening

Question 35

During which stage of an interview should an interviewer explain how the interview process will work?

A) immediately before the interviews begins
B) during the rapport building stage
C) at least a week before the interview takes place
D) during the body of the interview

Question 36

How can an interviewer establish rapport in the first few minutes of the interview?

A) He or she can offer a simple greeting and orient the interviewee to the interview process.
B) He or she can tell a joke or story to put the interviewee at ease.
C) He or she can offer the interviewee a drink and a comfortable seat.
D) He or she can provide a list of interview questions beforehand to decrease anxiety.

Question 37

The ______ of the interview is where the interviewer gains a sense of fit, demeanor, skills, and motivation from the interviewee.

A) body
B) opening
C) transition
D) closing

Question 38

An outline of interview questions used to structure an interview is known as a(n) ______.

A) survey
B) questionnaire
C) keyword outline
D) interview guide

Question 39

During the course of your interview, try to monitor the quality of your communication. Avoid speaking too quickly and littering your responses with ______.

A) examples
B) vocal fillers
C) Stories
D) feedback

Question 40

Central to being a good interviewee is being an engaged ______.

A) speaker
B) person
C) listener
D) learner

Question 41

What is the best strategy for answering a multipart question in an interview?

A) Ignore the first part of the question and answer only the second part.
B) Answer the first part of the question and ignore the second part.
C) Make a mental note of each part and then try to answer both.
D) Redirect the question and answer only the parts you find important.

Question 42

During which stage of the interview should an interviewee be allowed to ask questions?

A) during the first few minutes of the interview
B) during the middle or body of the interview
C) after rapport has been established
D) in the closing of the interview

Question 43

What should an interviewee do once an interview has ended?

A) avoid asking any questions about when he or she may hear from the interviewer
B) keep track of the days and follow up with the interviewer if the agreed time has passed
C) follow up immediately by calling and sending e-mails to be remembered more easily
D) resend his or her cover letter and resume in case the interviewer didn't keep a copy

Question 44

The built or natural spaces or settings where interviews take place are known as the ______.

A) interview environment
B) interview rapport
C) interview affect
D) interview process

Question 45

When is the best time to schedule an interview?

A) on a Monday morning since everyone is fresh for the week
B) after 5:00 p.m. when everyone is finished working for the day
C) on a Friday afternoon since the work week is almost over
D) during the middle of the week either late morning or early afternoon

Question 46

The ______ is the person who is attempting to fill a position and is likely the person who will be conducting your interview.

A) boss
B) recruiter
C) human resources manager
D) project manager

Question 47

In preparation for the employment interview, what should students do?

A) send out several resumes even to companies they are not interested in
B) attend job fairs and do their homework on companies where they want to work
C) take workshops on interviewing and eating etiquette
D) ask their friends and teachers to coach them on how and where to interview

Question 48

Your ______ is the written sales pitch of your skills and talents.

A) cover letter
B) resume
C) portfolio
D) references

Question 49

Which statement best reflects how you should think about the employment resume?

A) There is one standard format that all potential employees should know and use.
B) Your resume is your calling card that can be used to place you in particular positions.
C) The resume should highlight strengths and downplay weaknesses.
D) The resume should have a general, non-customized look and feel.

Question 50

A ______ is an extension of the resume and can be used to highlight creative activities such as photography and art work.

A) portfolio
B) cover letter
C) thank-you letter
D) profile page

Question 51

The ______ is the first document a potential employer will see, so it should grab his or her attention.

A) resume
B) cover letter
C) portfolio
D) profile page

Question 52

An interview in which the interviewer and interviewee are not necessarily face to face but communicating through some form of technology is known as a(n) ______.

A) selection interview
B) mediated interview
C) information-gathering interview
D) non-mediated interview

Question 53

What is the best strategy for answering questions during a phone interview?

A) Make sure to fill in silence with additional answers.
B) Do not fill the silence but wait for the interviewer to ask the next question.
C) Take breaks when necessary by silently walking away from the phone to think.
D) Never use landline phones for interviews since they limit movement.

Question 54

An interview that occurs when you are being evaluated for promotion, selected for an academic award or scholarship, or considered for admittance to a graduate program is known as a(n) ______.

A) information-gathering interview
B) performance interview
C) selection interview
D) mediated interview

Question 55

A(n) ______ interview occurs whenever you are seeking facts or opinions.

A) mediated
B) selection
C) performance
D) information-gathering

Question 56

A survey is an example of which type of interview?

A) information-gathering
B) performance
C) selection
D) mediated

Question 57

As issues across organizational contexts emerge, ______ are sometimes used by external consultants or members of the management team to describe an issue and work toward a solution.

A) helping interviews
B) problem-solving interviews
C) exit interviews
D) performance interviews

Question 58

Which type of interview is usually conducted on an annual basis and involves a supervisor who asks questions related to review documents to be filed in an employee's permanent record?

A) helping interviews
B) problem-solving interviews
C) performance interviews
D) exit interviews

Question 59

Design consultants could use this type of interview format to assist homeowners having a difficult time selling a property.

A) performance interview
B) selection interview
C) exit interview
D) helping interview

Question 60

Upon separation from the organization, ______ interviews are conducted to assess the departing employee's workplace experience.

A) exit
B) performance
C) problem-solving
D) helping

Question 61

As an interviewee, your only job is to answer the interviewer's questions.

Question 62

If only one person is talking and the other person is silent, then the interview is nonexistent.

Question 63

Making a good connection during the interview process is critical to actually getting the job.

Question 64

People tend to relate more with people who appear to be similar to them.

Question 65

An interview in which the interviewee has ample control over things like the length of their questions and the subject matter demonstrates the directive approach to interviews.

Question 66

It's not necessary to enter the interview with some level of trust because it can be established later in the interview process.

Question 67

The length of time an interviewee talks in response to a question can show the interviewer how educated the person is.

Question 68

Questions that only have two possible answers such as yes or no are called loaded questions.

Question 69

Questions that are prepared before the interview even begins are called primary questions.

Question 70

The opening phase of an interview contains two important aspects: establishing rapport and building credibility.

Question 71

The interview opening is where specific questions are asked and information is exchanged about the position.

Question 72

The closing of an interview is less important than the opening of an interview where first impressions are made.

Question 73

The time and place for the interview are less important than the people involved in the interview process.

Question 74

The best time of day for an interview is at 4:30 p.m., when most people consider the workday almost over.

Question 75

The moment you meet in person is the first chance an interviewer or recruiter has to see you.

Question 76

Your social media profile page is an extension of your résumé, especially if you work in the fields of photography, advertising, marketing, public relations, art, design, fashion, journalism, architecture, and teaching.

Question 77

A bachelor's degree can guarantee you a job the day after you graduate if your grades are high enough.

Question 78

In the mediated interview, it is important to fill the silence between questions by extending your answer to the previous question.

Question 79

Helping interviews are always conducted by experts in a particular area.

Question 80

Problem-solving interviews are always conducted by outside agencies or experts in the field.