Deck 1: Team and Group Development

Question 1

A group defined as:

A) a complex system
B) two or more individuals who are connected by social relationships
C) more than one person
D) none of the answers

Answer 1

B

Question 2

To distinguish a group from a random collection of people the members must:

A) have common interests and goals
B) have regular patterns of interaction
C) exert influence among the members
D) all of the answers

Answer 2

D

Question 3

Which of the following would be classified as a group?

A) three university students designing a research project
B) committee designing new laboratory space
C) loyal fans at a college basketball game
D) employees working on an assembly line

Answer 3

C

Question 4

Which of the following would be classified as a team?

A) loyal fans at a college basketball game
B) strangers communicating via the Internet
C) five people waiting for a bus
D) the eleven pm to seven am shift in an emergency room

Question 5

A team is a group of people who must work together to achieve a common agreed upon goal or outcome.

Question 6

According to systems theory:

A) an individual member of a team cannot be fully understood in isolation from the team
B) a team cannot be understood without the organizational context in which it exists
C) all social systems are integrated wholes
D) all of the answers

Question 7

A healthcare organization is a complex, adaptive system because:

A) it is non linear, open to environment, self organizing and evolving
B) there is a variety of third party payers with different regulations
C) there are many stakeholders who compete for resources
D) there are many hierarchies

Question 8

Information provided by hospital staff, care recipients, suppliers and funding sources is an example of:

A) input
B) throughput
C) output
D) none of the answers

Question 9

Treatment provided by the rehabilitation team is an example of :

A) input
B) throughput
C) output
D) none of the answers

Question 10

Patient satisfaction rates are an example of:

A) throughput
B) input
C) output
D) none of the answers

Question 11

It is very likely that a health care system with a hierarchical interactive pattern will be adaptable in the face of change.

Question 12

Health care organizations that value relationship building among all stakeholders:

A) are able to integrate myriad systems
B) report higher staff retention rates
C) report positive clinical outcome
D) all of the answers

Question 13

Homeostasis is synonymous with:

A) entropy
B) negentropy
C) optimal systems functioning
D) none of the answers

Question 14

Giving equal attention to each team members contribution:

A) broadens the perspective of the team
B) takes more time than it is worth
C) undermines the leader's position
D) invites conflict

Question 15

Successful change agents:

A) are leaders
B) focus on group level of system
C) focus on the organization level of the system
D) address all levels of the system

Question 16

The focus of intervention at the individual level of a system is:

A) behaviors, perceptions, emotions
B) team goals, tasks, roles
C) culture, leadership, strategy
D) none of the answers

Question 17

Conflict management, mediation, communication and conflict resolution training are all methods to intervene at:

A) individual level of the system
B) interpersonal level of the system
C) group level of the system
D) organizational level of the system

Question 18

The goal of group level system intervention is:

A) clarify the nature of individual contributions
B) clarify the group's purpose
C) facilitate behaviors that will foster goal attainment
D) all of the answers

Question 19

The goal of community level of system intervention is finding common ground.

Question 20

Methods to intervene at the organization level of system include:

A) analysis of the organizational culture
B) analysis of organizational strengths
C) leveraging culture change
D) all of the answers

Question 21

A rehabilitation team is an example of a microsystem within a complex system.

Question 22

As examples of microsystems, a cardiac team and a pediatric team are differentiated from each other by:

A) purpose, patients, professionals, processes
B) cost, complexity, professional, patterns
C) hierarchical position, cost, productivity
D) reimbursement, patients, rate of recidivism

Question 23

High performing microsystems are characterized by:

A) inclusive leaders
B) strong organizational support
C) ongoing staff development
D) all of the answers

Question 24

Patient/community focus, evidence based practice, process improvement and technology enhanced communication are characteristics of:

A) complex systems
B) hierarchical systems
C) closed systems
D) high functioning microsystem

Question 25

Intervention in complex systems is most effective when problem solvers focus on the organizational level of system.

Question 26

Intervention in complex systems is most effective when problem solvers consider goals in the light of their effect on the whole system.

Question 27

VUCA is an acronym that has been applied to the complex world of healthcare. It means:

A) vision, unity, compassion, agility
B) value, understanding, collaboration, amity
C) volatile, uncertain, complex, ambiguous
D) variable, underfunded, complicated, ambitious

Question 28

Analysis of the purpose of your team and how that purpose fits within the overall context of the health system and community represents the group, organization and community levels of system.

Question 29

You would be representing the individual level of system if you were:

A) identifying the members of your team
B) describing your unique professional contribution to the team
C) identifying the clients who are served by your team
D) identifying communication patterns with other teams

Question 30

Coaching, training, mentoring and feedback are methods of intervening at the interpersonal level of system.