Deck 1: Operations Management and Decision Making

Question 1

Health care operations is about management of interconnected processes, or systems.

Answer 1

True

Question 2

Inputs to production of health care services include labor and capital, including cash, technology, personnel, space, equipment, and information.

Answer 2

True

Question 3

The healthcare industry has been a leader in the United States in demonstrating how best to manage the processes and systems required to produce patient care services.

Answer 3

False
Others outside of the healthcare industry have identified weaknesses in how healthcare managers manage the processes and systems

Question 4

Finding waste, improving utilization, and generally stabilizing and reducing the overall cost of delivering services are essential functions for a healthcare manager.

Question 5

The healthcare industry has a great deal of parallel with airlines in terms of how business processes can be managed quickly and efficiently.

Question 6

Clinical, financial, and other goals for a healthcare organization are clear, with little ambiguity.

Question 7

Evidence-based healthcare can be applied in logistics and operations in a healthcare organization.

Question 8

Which of the following is not an input to the production of healthcare services?

A) Labor
B) Supplies
C) Outpatient visits
D) Technology

Question 9

Which of the following is a key function or issue in healthcare operations management?

A) Supply chain and logistics management
B) Maximizing investment of idle cash
C) Developing methods to accelerate depreciation to reduce operating margins
D) None of these is a key function or issue in healthcare operations management

Question 10

The goals for operations managers in a hospital include:

A) Increase variability
B) Reduce costs
C) Increase space used for inventories
D) All of these are goals for hospital operations managers

Question 11

Hospitals can learn about operations management effectiveness from which of these industries?

A) Retail
B) Chemicals
C) Electronics
D) All of these are industries that can inform hospital operations managers

Question 12

Which of the following is a consideration for operations management in assessment of workflow process?

A) Are floor layouts designed to eliminate redundancy?
B) Where should appropriate par locations be positioned?
C) How many manual processes exist?
D) Should we operate "just in time"?

Question 13

The most dominant parties in the production of health care are:

A) Insurers
B) Nurses
C) Government regulators
D) Physicians

Question 14

The role of technology in a production function is:

A) Automate manual processes
B) Increase human oversight of transactions
C) Reduce the speed of production to increase quality
D) Diversify the types of output to increase marketability

Question 15

Describe the scientific school of management and how it can be applied to healthcare operations management

Question 16

How do the characteristics of a healthcare organization influence decision making in these types of organizations?

Question 17

List some current trends in healthcare operations management and their importance to hospitals.

Question 18

Describe the four key functions of management and give an example of how they can be implemented to enhance management control.