Deck 1: Introduction to Human Relations

Question 1

The flow of information in a company declines when human relations is lacking

A) conflict resolution.
B) self-disclosure.
C) trust.
D) self-assessment.

Answer 1

C

Question 2

Christine is a manager at a consumer electronics retailer.She often works 12-15 hour days and pushes herself and the employees she oversees to work towards perfection.They feel that in order to succeed, they must adopt the same work behaviors, despite feeling stressed and burnt out.Work behavior of the employees is most influenced by

A) their personal characteristics.
B) the organizational culture.
C) supervisory-management personnel.
D) work group membership.

Answer 2

C

Question 3

Peter's workplace contains a gym and on-grounds day care service.The company also offers employees monthly seminars on a wide range of topics such as stress management and living on a budget.Peter's employer demonstrates an appreciation for developing the concept of

A) the total person.
B) diversity.
C) group membership.
D) values.

Answer 3

A

Question 4

Over time, the human relations movement

A) focused more on plant layout and mechanical processes
B) had little effect on improvements in productivity.
C) offered a simplified perception of employees.
D) reflected a shift in values and concerns, from things to people.

Question 5

The Hawthorne studies contributed to the development of interpersonal relations through the discovery

A) of the characteristics of effective managers.
B) that breaking jobs into isolated specialized tasks increased worker productivity.
C) of the informal organization network that exists among workers.
D) that workers need training to be effective in their jobs.

Question 6

A major source of frustration for workers in an information economy is the fact that they can process information much more quickly than the information typically is available and become bored in the resulting idle time.

Question 7

Individuals can achieve greater satisfaction from their careers and personal lives when they are supported and strive to manage

A) the relationships with their personal selves.
B) their one-to-one relationships.
C) their group member relationships.
D) all of these.

Question 8

The quality of one's work is related to one's ability to cope with family problems.

Question 9

From an interpersonal relations perspective, major forces that influence work behavior include

A) the general state of the economy.
B) the organizational culture, supervisory-management personnel, and group cohesiveness.
C) the physical characteristics of the workplace environment.
D) the technological methods and infrastructure used to accomplish an organization's work processes.

Question 10

The study of human relations broadly analyzes

A) workplace relations, dilemmas, and strategies.
B) human behavior, prevention strategies, resolution of behavioral problems, and self-development.
C) the relationship between human behavior and technological advances.
D) individual behavior patterns.

Question 11

A major function of group membership is that it satisfies social needs.

Question 12

In Whole Foods Market, the organization and employees value their customers and consistently strive to provide service that "satisfies and delights." In return, employees' efforts are valued and their results are rewarded.In this example, work behavior is influenced by

A) organizational culture.
B) job influence.
C) family influence.
D) motivation.

Question 13

Self-disclosure is considered a major theme of interpersonal relations because

A) the ability to express anger is the best way to resolve conflicts.
B) it helps stop rumors in the workplace.
C) the opportunity to express frustration will result in improved customer service.
D) it helps eliminate unnecessary guessing games.

Question 14

Many companies are improving interpersonal relations by

A) attempting to establish a strong financial structure to ensure employee satisfaction.
B) using technology to enhance employee involvement in management decisions.
C) organizing their workers into teams in which each employee plays a part.
D) offering more services to stockholders.

Question 15

Frederick Taylor's scientific management theory basically argued that

A) productivity could be improved by breaking jobs into isolated specialized tasks and assigning workers to each task.
B) the informal organization that workers formed through their relationships was the key to productivity.
C) there were other ways besides human relations to humanize the workplace.
D) organizations needed to determine how to tap workers' desire to perform.

Question 16

One reason that the importance of interpersonal relations in business is increasing is

A) organizations' ability to demonstrate bottom-line results.
B) the increasing isolation of the work through the use of computer technology.
C) organizations' increasing customer service orientation.
D) the decreasing costs of implementing human relations programs.

Question 17

The major theme of interpersonal relations that deals with an individual understanding of how his/her behavior affects others is

A) communication.
B) self-awareness.
C) motivation.
D) trust.

Question 18

Career success is often a reflection of the strength in one's interpersonal skills.

Question 19

In general, the means by which we come to an understanding of ourselves and others is

A) organizational culture.
B) trust.
C) self-acceptance.
D) communication.

Question 20

Employees rather than organizations benefit from a commitment to total person development.

Question 21

Scientific management worked in theory, but in some cases it dehumanized the workplace.

Question 22

Discuss how technology and the age of information have impacted interpersonal relations.

Question 23

____________________ is the study of why our beliefs, attitudes, and behaviors sometimes cause relationship problems in both our personal and work lives and how we can apply the knowledge.

Question 24

The psychologist who developed the often-used "hierarchy of needs" was Abraham Maslow.

Question 25

____________________ refers to the interaction and ad-hoc network of relationships amongst workers in an organization.

Question 26

Explain the Hawthorne studies and how they contributed to the human relations movement.

Question 27

Worker behavior on the job is frequently a reflection of how well the work environment accommodates each worker's unique characteristics.

Question 28

Managers spend a great deal of their time involved in conflict resolution in the normal course of their work.

Question 29

Elton Mayo discovered in the Hawthorne studies that employees create their own informal networks.

Question 30

Seven broad themes that emerge from the study of human relations are communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and ____________________.

Question 31

Organizational culture is the collection of shared beliefs, values, rituals, stories, and myths that foster a feeling of community among organizational members.

Question 32

Working in an organization with diverse employees does not require strong interpersonal skills since you should relate to people as if differences don't exist.

Question 33

There are seven broad themes that emerge from the study of human relations.Identify three, and explain their influence on human relations skills.

Question 34

The study of interpersonal relations is more interested in the "why" of human behavior and less on how the knowledge can be applied to address problems in our work and personal lives.

Question 35

Low organizational trust can result in low productivity, poor communication, and slow decision making.

Question 36

The concept that a person's characteristics are interdependent and part of a single employable system is referred to as ____________________.

Question 37

Managing healthy, effective interpersonal relationships requires that we also manage the relationship with our personal selves.

Question 38

____________________ means acquiring a better understanding of who you are and how your behavior influences other people.