Deck 10: Management Issues in System Development

Question 1

Technical risk is the only risk type that IT project managers must address.

Answer 1

False

Question 2

The goal to successful product innovation is talent.

Answer 2

True

Question 3

Reverse engineering involves taking an existing system and extracting its underlying business process.

Answer 3

True

Question 4

For large scale IT projects, it is helpful to have a project steering committee to provide oversight.

Question 5

Risk analysis is a key part of IT project management.

Question 6

The goal of infrastructure management is to reduce costs.

Question 7

When project managers are managing projects their focus should be on the date that tasks are completed rather than the percentage of the overall project that has been completed.

Question 8

IT project management is a continuous process and as such does not have a clearly defined beginning and end.

Question 9

Although most IT projects fail, most ERP projects are successful because they are packaged systems.

Question 10

A project charter should contain a brief background of the project and the business objectives to be achieved.

Question 11

The best way to upgrade legacy systems is to re-architect them.

Question 12

IT Project Management is 10 good business practice and 90 percent common sense.

Question 13

The only way to determine system benefits is to measure organizational performance.

Question 14

Once the change agents have determined that the project scope has been met, the change management process is complete.

Question 15

The most contentious part of most IT projects is the costs and benefits.

Question 16

One of the most sought-after skills in system development is project management.

Question 17

Project management is static; one approach is used for all projects.

Question 18

The goal of customer relationship management is product flexibility.

Question 19

IT project sponsors are almost always the CIO of an organization.

Question 20

Cost and benefits for most IT projects are calculated at the beginning of the project because they remain static throughout the life of the project.

Question 21

A project charter consists of:

A) a description of the nonfinancial benefits to flow from the project, a list of the key outputs to be produced and an analysis of the stakeholders of the project and their expectations.
B) a list of the milestones and expected timing.
C) a definition of the work that needs to be undertaken to achieve the project, its scope, and specific exclusions.
D) All of the above

Question 22

If a legacy system is basically doing its job but is inefficient and difficult to maintain, it may be best to ________ the system.

A) rejuvenate
B) restructure
C) rewrite
D) refurbish

Question 23

A ________ is a collection of related tasks and activities undertaken to achieve a specific goal.

A) project
B) scope document
C) cost benefit analysis
D) None of the above

Question 24

________ percent of IT projects fail.

A) 10 to 20
B) 20 to 50
C) 30 to 70
D) None of the above

Question 25

Which of the following is the person or group that is expected to change as a result of an IT project?

A) the sponsor
B) the change agent
C) the target
D) None of the above

Question 26

Which of the following are the responsibility of the IT and business project manager?

A) managing the project finances
B) soliciting independent reviews
C) setting the project schedule
D) All of the above

Question 27

IT Project Management is:

A) 10 percent technical and 90 percent common sense.
B) 90 percent technical and 10 percent common sense.
C) 10 good business practice and 90 percent technical.
D) 10 good business practice and 90 percent common sense.

Question 28

Which of the following is the person or group that legitimizes the change caused by an IT project?

A) the sponsor
B) the change agent
C) the target
D) None of the above

Question 29

Which of the following is determined by the change agent of an IT project?

A) whether the project scope is doable
B) which groups are receptive to change and which are resistive
C) whether the sponsors are committed enough to push the change through to completion
D) All of the above

Question 30

Which of the following would be considered technical risk of an IT project?

A) End-users' attitudes are not receptive to change caused by the system.
B) The system will require more CPU processing capacity than planned.
C) The project benefits are not quantifiable.
D) All of the above

Question 31

When the business requirements have been extracted from the application programs, files, and database descriptions, the system has been:

A) restructured.
B) rejuvenated.
C) rewritten.
D) reverse engineered.

Question 32

Which project management style is best utilized when the approach is participative and the project has a fixed budget and deadline?

A) Improvisation
B) Big Bang
C) Guided Evolution
D) None of the above

Question 33

Every project encounters the following:

A) risk, delays, and resistance.
B) risk, opportunities, and resistance.
C) risk, issues, and delays.
D) risk, issues, and opportunities.

Question 34

Moving from requirements-level components to operational systems is:

A) forward engineering.
B) reverse engineering.
C) system rejuvenation.
D) None of the above

Question 35

When a system is so obsolete that it does not exist in many places then it is best to ________ it.

A) rejuvenate
B) replace
C) reverse engineer
D) All of the above

Question 36

Which project management style is best utilized when there is a fixed budget and deadline and the approach is authoritative?

A) Improvisation
B) Big Bang
C) Guided Evolution
D) None of the above

Question 37

If enough new functions are added to a legacy system so that its value is significantly increased, the system has been:

A) restructured.
B) rejuvenated.
C) rewritten.
D) reverse engineered.

Question 38

Which of the following is not a knowledge area of the PMP certification test?

A) Integration
B) Scope
C) Benefit Analysis
D) All of the above are knowledge areas.

Question 39

________ is the area of greatest contention for an IT project.

A) The project schedule
B) The project scope
C) The project costs and benefits
D) All of the above

Question 40

The process of assisting people to make major changes in their working environment is called:

A) risk management.
B) project management.
C) change management.
D) Customer relationship management.

Question 41

What is a project charter? What specifics should a project charter clearly spell out?

Question 42

Distinguish between forward and reverse engineering.

Question 43

Describe an organization's range of options regarding its legacy systems.

Question 44

Describe how a systems value can be measured based on its role in the organization.

Question 45

According to Gibson, why do IT projects fail?

Question 46

Define project management. List two important attributes of a successful project.

Question 47

Briefly describe change management.

Question 48

Identify the tasks that the IT and business project managers are responsible for.

Question 49

Discuss how organizations can attempt to manage technological change.

Question 50

Describe Gibson's three step risk management process.