Deck 8: Listening and Responding

Question 1

Name the 2 aspects of reflective listening.

Answer 1

​Answers will vary

Question 2

Listening to another person in a way that indicates concern is:

A) ​Not the role of the case worker
B) ​Distracting to the client
C) ​An important part of the healing process
D) ​A roadblock to communication

Answer 2

C

Question 3

It is important for the clinician to avoid the following mistake during the interview with the client:

A) ​Staying too long on the reflective listening phase of the interview
B) ​Rushing to the solution phase of the interview
C) ​Asking open-ended questions
D) ​Giving too many I-messages

Answer 3

B

Question 4

You finally go upstairs to see the girl.She is not responding to your quiet knocks on the door.You are about to give up when she opens the door and slowly lets you in.You can see she has been crying.Write a word the describes how she maybe feeling and an empathic response

Question 5

Reflective listening in a therapeutic setting:

A) ​Allows the clinician to offer advice or solutions
B) ​Is a roadblock to communication
C) ​Often creates misperceptions
D) ​Is empathetic and the most useful kind of response

Question 6

The following is an example of a correct,empathetic response to a client who has wrecked a new car:

A) ​"Well,what happened?"
B) ​"It sounds like you're blaming yourself for this."
C) ​"There are just too many drivers on the road."
D) ​"You can't daydream when you're driving."

Question 7

The parents tell you that they believe it is the 20 y.o.because they have seen their dtr.spending a lot of time with him."She seems to see only him and she knows we totally disapprove!!!" Mom states.Meanwhile,the girl's father is quietly fuming and bursts out with "I should kill the B#$%&*#@D!" Write a word that describes how these parents are feeling and write an empathic response.

Question 8

The following is an example of an inadequate response to a client who is expressing her feelings about a family member's sudden death:

A) ​"It sounds like you are devastated."
B) ​"That must have been a shock!"
C) ​"That must have been so difficult for you."
D) ​"We just have to look on the bright side."

Question 9

In order to respond adequately to the content of what the client is saying,a skilled listener should:

A) ​Verify that the client is telling the truth
B) ​Provide advice to the client
C) ​Check the accuracy of the information he or she heard
D) ​Listen for changes in the facts of the story for signs of lying

Question 10

The parents acknowledge that they feel a little guilty that they did not see this relationship evolve until it was too late.Now they blame themselves as well.Use an "I" message to express your concern for the family.

Question 11

The 20 y.o.man comes to the door during your visit with the family.The girl is very upset and the parents barely contain their animosity toward him.Write a word that may describe how the man is feeling and an empathic response.

Question 12

In order to respond adequately to the client's underlying emotions,skilled listeners should:

A) ​Stay with clients until their emotions are drained off
B) ​Stay with their clients until the client cries
C) ​Offer suggestions from their own similar experiences
D) ​Receive more information by saying more

Question 13

What are 4 other words to describe overwhelmed?

Question 14

The self-acceptance that the client gains through the worker's reflective listening can be a catalyst for:

A) ​Being corrected by the client
B) ​Heightened emotions on the part of the client
C) ​Defensiveness on the part of the client
D) ​Change and growth on the part of the client

Question 15

Reflective listening gives clients the feeling that:

A) ​They are indeed in a crisis situation
B) ​They are truly being heard and understood
C) ​The worker is avoiding arriving at a solution to their problem
D) ​The clinician is being repetitive

Question 16

Rephrasing the facts that the client gives so that the client hears them again can:

A) ​Allow unpleasant memories that the client may have blocked to surface​
B) ​Reveal whether or not the client is lying
C) ​Be a way of responding to the client's feelings
D) ​Create an atmosphere of distrust between the worker and the client

Question 17

List the 2 positive reasons for reflective listening.

Question 18

List 4 other words for that might describe anger.

Question 19

The girl finally agrees to speak to her parents and she comes down stairs with you.She looks to you to begin the conversation.Write an open ended question to assist the family in discussing the problem.

Question 20

You are an area human service worker and have been called to the home of a teen age girl.Her parents contacted you because the girl is 15 y.o.and pregnant.They believe the father of the baby is a 20 y.o.man who lives up the street.When you arrive,the daughter will not come out of her room and the parents are frustrated and angry with her.Write an open question you would ask the parents.

Question 21

When everyone is calmed down a bit,you take notice of the daughter trying to talk to her parents,who are busy with each other.Write a statement or question that might help the parents take notice of their daughter.

Question 22

When the young man answers your questions,he leaves the house.The family is very quiet until the father announces he will call the police because this is against the law.The dtr.breaks down in sobs;the mother is trying to restore some order to this emotionally charged situation.Write one (1)closed ended question you might ask to help the family formulate a plan

Question 23

The daughter acknowledges her parents.She then asks them to please be quiet and listen to her.Give an example of what you might say to help the daughter address her parents.

Question 24

He is trying to speak to the parents who refuse to look at him.Write one (1)closed ended questions you might ask the young man.