Deck 1: Managers: Key to Information Technology Results

Question 1

Function IT can deliver results without the complements being in place,network IT allows the complements to emerge over time,and enterprise IT requires the complements to be deployed with the new technologies.

Answer 1

True

Question 2

To implement an IT system successfully,a company might need to change its business processes,worker roles and responsibilities,reward systems,and decision making.

Answer 2

True

Question 3

Most organizations have a number of different information systems.

Answer 3

True

Question 4

Social influence is the belief that using the system will help job performance.

Question 5

Three examples of network systems are transaction processing,enterprise resource planning,and interorganizational systems.

Question 6

The field of IT involves computer hardware only,such as mainframe computers,servers,laptops,and PDAs.

Question 7

Network IT staff are responsible for ensuring that physical IT assets,such as applications,databases,networks,and hardware,are protected against loss or damage.

Question 8

Enterprise IT systems often require the radical redesign of fundamental work processes and the automation of new processes.

Question 9

The DSS can let a decision maker evaluate alternatives to the least expensive solution.

Question 10

Four widely used sets of EDI standards exist.

Question 11

Electronic corporate directories are used in large organizations to find the right person with whom to collaborate on an issue or opportunity.

Question 12

Examples of enterprise IT include the use of Web conferencing,wikis,and electronic corporate directories.

Question 13

In a rapidly changing global business environment,managers require life-long learning and flexibility in determining their business roles and career opportunities.

Question 14

Another form of Web conferencing is Webcasting,in which audio and video information is broadcast from the presenter to participants.

Question 15

Failure to ensure that IT risks are mitigated can lead to serious problems,such as unwanted oversight from federal regulators,IT-related fraud,and costly business disruptions.

Question 16

E-learning systems qualify as an example of network IT.

Question 17

Organizations typically spend one to six percent of their total revenues on IT.

Question 18

A streamlined work process enables staff,IT support staff,and other system users to operate efficiently and reliably.

Question 19

True productivity improvements generally come simply from automating work processes.

Question 20

When considering the role of business managers for working with IT,it is useful to divide information systems into nine types.

Question 21

With the rapid changes in today's business environment,managers and employees must be ____ learners to keep pace.

A) fast
B) continual
C) competitive
D) conventional

Question 22

If assets are lost or destroyed as the result of a disaster,____ must be in place to ensure the ongoing operation of critical business functions.

A) business continuity plans
B) business contingency plans
C) financial recovery plans
D) disaster contingency plans

Question 23

An organization with ____ suggests that some people are more concerned with the impact of the change on themselves than with how it might improve the organization.

A) a high tolerance to change
B) parochial self-interest
C) a low tolerance to change
D) different assessments of a situation

Question 24

____ enable a firm to meet fundamental objectives,such as increasing revenue,reducing costs,improving decision making,enhancing customer relationships,and speeding up their products' time to market.

A) Data systems
B) Information systems
C) Business systems
D) Data technology

Question 25

A successful enterprise IT system requires the ____ imposition of standards and procedures that spell out exactly how transactions must be conducted and how the supporting information must be captured,stored,and shared.

A) upper-tier
B) middle-tier
C) bottom-up
D) top-down

Question 26

____ includes information systems that improve communications and support collaboration among members of a workgroup.

A) Function IT
B) Network IT
C) Enterprise IT
D) System IT

Question 27

____ are the key to ensuring that IT innovations pay off.

A) Technical staff
B) Technical skills
C) Managers
D) Trained staff

Question 28

A(n)____ employs models and analytic tools to help users gain insights into data,draw conclusions from the data,and make recommendations.

A) decision support tree
B) analytic support system
C) decision support system
D) decision system

Question 29

The ____ factor in the Unified Theory of Acceptance and Use of Technology is the degree of ease associated with the use of the system.

A) effort expectance
B) performance expectancy
C) social influence
D) facilitating conditions

Question 30

____ supports the direct,computer-to-computer transfer of information in the form of predefined electronic documents.

A) Electronic data interchange
B) Electronic data exchange
C) E-data interchange
D) E-data exchange

Question 31

Many organizations are moving from a collection of loosely linked transaction processing systems to a(n)____.

A) resource planning system
B) enterprise planning system
C) enterprise resource planning system
D) enterprise resource system

Question 32

____ include(s)all tools that capture,store,process,exchange,and use information.

A) Information technology
B) Business technology
C) Information systems
D) Data systems

Question 33

An organization with ____ suggests that some people require security and stability in their work.

A) high tolerance to change
B) parochial self-interest
C) low tolerance to change
D) misunderstanding

Question 34

An organization's IT infrastructure must be integrated with employees and procedures to build,operate,and support ____.

A) business systems
B) data technology
C) data systems
D) information systems

Question 35

A(n)____ is a live Internet presentation that supports interactive communications between the presenter and the audience.

A) E-conference
B) Web conference
C) Webcast
D) Webinar

Question 36

____ includes information systems that organizations use to define interactions among their own employees and/or with external customers,suppliers,and other business partners.

A) Function IT
B) Network IT
C) Enterprise IT
D) System IT

Question 37

Real gains in productivity require innovations to ____.

A) human practices
B) business practices
C) corporate process
D) business politics

Question 38

The ____ factor in the Unified Theory of Acceptance and Use of Technology is the belief that an organizational and technical infrastructure exists to support the system.

A) effort expectance
B) performance expectancy
C) social influence
D) facilitating conditions

Question 39

IT-related expenses in many organizations can account for approximately ____ percent of capital spending.

A) 10
B) 25
C) 50
D) 80

Question 40

____ includes information systems that improve the productivity of individual users in performing stand-alone tasks.

A) Function IT
B) Network IT
C) Enterprise IT
D) System IT

Question 41

An organization's defined set of IT hardware,software,and networks is called its ____________________.

Question 42

________________________________________ support the flow of data among organizations to achieve shared goals.

Question 43

The ____________________ phase of the Change Management Continuum Model has the goal to make people recognize impact of change on them and their way of working.

Question 44

Describe a transaction processing system.

Question 45

When new IT is introduced in some organizations,____________________ adopt the technology first,then try to figure out what to do with the new information and cope with its implications.This approach is wrong and can trigger major business disruptions.

Question 46

An organization also requires a staff of people called the _________________________ to plan,implement,operate,and support IT.

Question 47

Discuss the Change Management Continuum Model.

Question 48

____________________ encompass a number of computer-enhanced learning techniques,including computer-based simulations,multimedia CD-ROMs,Web-based learning materials,hypermedia,podcasts,and Webcasts.

Question 49

To gain a sustainable competitive advantage,companies consistently must deliver increasing ____________________ to customers.

Question 50

Explain what a wiki is.

Question 51

D.R.Conner developed the ___________________________________,which describes key activities that are needed to build commitment for change.

Question 52

Explain the role of managers with respect to new IT.

Question 53

The ____________________ phase of the Change Management Continuum Model has the goal to make people aware of the change and why it is occurring.

Question 54

Explain the purpose of electronic corporate directories.

Question 55

____________________ uses IT to conduct meetings or presentations in which participants are connected via the Internet.

Question 56

A CFO Research Services and Deloitte Consulting study showed that managers at ____________________ percent of surveyed firms believe that their operational and financial data is not as effective as it should be for developing strategies and planning.

Question 57

The ANSI standard is used in ____________________.

Question 58

The Unified Theory of Acceptance and Use of Technology identifies ____________________ key factors that directly determine a user's acceptance and usage of IT.(Specify the number of factors.)

Question 59

____________________ is the most basic form of Web conference-each participant sees whatever is on the presenter's screen,be it a spreadsheet,legal document,artwork,blueprint,or MRI image.

Question 60

IT resources are used to capture,store,process,update,and exchange information that controls valuable organizational ____________________.