Question 1

________ conflict relates to the content and goals of the work.
A) Task
B) Role
C) Relationship
D) Work

Accepted Answer

Task conflict refers to disagreements related to content and goals of the work, such as differences in approach or ideas for completing a task. Role conflict refers to disagreements related to individual roles and responsibilities. Relationship conflict refers to interpersonal tension and negative emotions towards team members. Work conflict is not a recognized term in the field of conflict management.

Question 2

Groupthink has the ability to undermine critical thinking in the group and harm the quality of decision making.

Accepted Answer

Groupthink occurs when a group of people prioritize conformity and unanimity over objective decision making, leading to a lack of critical thinking and potentially poor decision making.

Question 3

The type of conflicts that support group goals and improve performance are called ________ conflicts.
A) planned
B) dysfunctional
C) natural
D) functional

Accepted Answer

Functional conflicts are characterized by constructive and cooperative communication that leads to improvements in group performance and support for group goals. They involve disagreements over ideas or plans, allowing for diversity of thought and creativity. Planned conflicts can also fall under this category if they are managed effectively. Dysfunctional conflicts, on the other hand, are characterized by negative emotions, hostility, and personal attacks, leading to decreased performance and hindrance to group goals. Natural conflicts can go either way, depending on how they are managed and communicated.

Question 4

Which one of the following types of conflict is based on how the work gets done?
A) process conflict
B) relationship conflict
C) task conflict
D) role conflict

Accepted Answer

Process conflict relates to disagreements about how tasks should be completed, such as differences in work methods, timing, or resource allocation. This type of conflict centers on the process of completing the task and does not necessarily involve personal feelings or emotions between individuals.

Question 5

One negative aspect about group norms is that being part of a group can increase an individual's antisocial actions.

Accepted Answer

Group norms can sometimes encourage negative behavior or attitudes, leading individuals to engage in actions that they otherwise might not. This can be especially true for individuals who are more susceptible to peer pressure or social influence.

Question 6

A group's performance potential depends, to a large extent, on the individual resources its members bring to the group.

Accepted Answer

The individual resources of each member can contribute significantly to the overall performance of the group.

Question 7

Groupthink occurs only when group members have a negative image of the group or the leader.

Accepted Answer

Groupthink can occur in any group, regardless of the members' views of the group or its leaders. It is a phenomenon where group members prioritize conformity and unity over critical thinking and diverse perspectives, leading to irrational decisions or actions. Negative group dynamics or strong leadership may contribute to the development of groupthink, but they are not necessary conditions.

Question 8

An individual's role in a group is not defined by the internal structure of the group.

Accepted Answer

An individual's role in a group is often defined by the internal structure of the group, as roles are typically assigned based on the group's needs, goals, and the individual's skills and abilities.

Question 9

A low-to-moderate level of task conflict consistently has a positive effect on group performance. What is the reason for this?
A) It stimulates discussion of ideas that help groups be more innovative.
B) It helps the organization identify employee skills gaps.
C) It helps groups to alter the nature of the work according to the individual needs of team members.
D) It helps groups members identify their individual strengths and weaknesses.

Accepted Answer

Task conflict, also known as cognitive conflict, refers to differences in opinions and ideas about a specific task or project. Low-to-moderate levels of task conflict can stimulate discussion and debate, which can lead to the generation of a wider range of ideas and ultimately more innovative solutions. This type of conflict can help groups avoid groupthink and promote creativity in problem-solving.

Question 10

Which one of the following types of conflict is most likely to be dysfunctional?
A) status conflict
B) relationship conflict
C) process conflict
D) task conflict

Accepted Answer

Relationship conflict is most likely to be dysfunctional as it focuses on personal issues and creates a negative emotional climate that can interfere with task performance and team cohesion. It can harm relationships and create roadblocks in the communication process.

Question 11

The typical interaction between a buyer and seller of a car in which offers are made and countered is an example of ________.
A) collaborating
B) forcing
C) compromising
D) accommodating

Accepted Answer

The interaction between a buyer and seller of a car usually involves compromising, as both parties negotiate and make concessions to reach a mutually beneficial agreement. Collaborating involves working together to find a solution that satisfies everyone's needs and interests, which may not always be possible in this situation. Forcing and accommodating are not applicable as they involve one party exerting their will over the other, whereas negotiation is generally meant to be a more equitable process.

Question 12

In which one of the following conflict resolution techniques are conflicts resolved by seeking an advantageous solution for all the parties involved?
A) collaborating
B) compromising
C) forcing
D) accommodating

Accepted Answer

Collaborating is a conflict resolution technique where conflicts are resolved by seeking an advantageous solution for all the parties involved. It involves working together to find a mutually beneficial solution where each party's needs are met. Compromising involves finding a middle ground that each party can live with, while forcing involves using power to impose a solution on the other party. Accommodating involves giving in to the other party's demands in order to maintain a peaceful relationship.

Question 13

Molly is a party animal, loud, friendly, bluntly outspoken. Megan is quiet, tactful, and clearly disapproving of Molly's lifestyle. It's no wonder the two do not work well together. This is a type of ________ conflict.
A) task
B) process
C) relationship
D) interpersonal

Accepted Answer

The conflict between Molly and Megan is based on their relationship and their differences in personality and lifestyle. It is a type of interpersonal conflict.

Question 14

The ________ of conflict management argues that some conflict is absolutely necessary for effective organizational performance.
A) traditional view
B) reactionist view
C) human relations view
D) interactionist view

Accepted Answer

The interactionist view argues that some conflict is necessary for effective organizational performance as it can stimulate creativity, innovation, and change.

Question 15

Odill intentionally included in his team individuals with opposing views, believing that a variety of opinions made for better decisions. Odill has a(n) ________ view of conflict.
A) human relations
B) liberal
C) traditional
D) interactionist

Accepted Answer

Odill's belief that a variety of opinions leads to better decisions aligns with the interactionist view of conflict, which sees conflict as a positive force that can lead to improved outcomes through open dialogue and diverse perspectives. The other choices, human relations, liberal, and traditional views of conflict, do not emphasize the value of diverse opinions in decision-making.

Question 16

Michael thought they should start by reviewing what had been done in the past. Michelle thought they should study the current situation first. This is an example of ________ conflict.
A) process
B) procedural
C) task
D) functional

Accepted Answer

The answer of Michael thought they should start by reviewing...

Question 17

When Sam draws the group's attention back to the topic of discussion related to the group's purpose, he is performing a satisfaction role

Accepted Answer

Sam is performing a task role by focusing the group's attention back to the topic of discussion related to the group's purpose, not a satisfaction role which is more about managing the group's emotional climate.

Question 18

A group's performance potential depends to a large extent on the individual resources its members bring to the group.

Accepted Answer

This statement is true. Each member's skills, knowledge, and abilities contribute to the collective potential of the group, and a diverse range of resources can enhance the group's overall performance.

Question 19

The group could not agree on what needed to be done. Some thought they were to research and present data; others thought they were to make recommendations. This is an example of ________ conflict.
A) process
B) task
C) relationship
D) functional

Accepted Answer

This is an example of task conflict, which occurs when team members have different understandings of what task they are supposed to perform or have different ideas about how to approach the task.

Question 20

Conflicts can be resolved by withdrawing from them or suppressing them. This conflict management technique is known as ________.
A) compromising
B) yielding
C) accommodating
D) avoiding

Accepted Answer

Avoiding conflicts by withdrawing from them or suppressing them may provide a temporary solution, but it does not address the underlying issues and can lead to build up of resentment and further conflicts in the future. It is not considered the best choice for conflict resolution.

Quiz 13: Creating and Managing Teams

________ conflict relates to the content and goals of the work.

Groupthink has the ability to undermine critical thinking in the group and harm the quality of decision making.

The type of conflicts that support group goals and improve performance are called ________ conflicts.

Which one of the following types of conflict is based on how the work gets done?

One negative aspect about group norms is that being part of a group can increase an individual's antisocial actions.

A group's performance potential depends, to a large extent, on the individual resources its members bring to the group.

Groupthink occurs only when group members have a negative image of the group or the leader.

An individual's role in a group is not defined by the internal structure of the group.

A low-to-moderate level of task conflict consistently has a positive effect on group performance. What is the reason for this?

Which one of the following types of conflict is most likely to be dysfunctional?

The typical interaction between a buyer and seller of a car in which offers are made and countered is an example of ________.

In which one of the following conflict resolution techniques are conflicts resolved by seeking an advantageous solution for all the parties involved?

Molly is a party animal, loud, friendly, bluntly outspoken. Megan is quiet, tactful, and clearly disapproving of Molly's lifestyle. It's no wonder the two do not work well together. This is a type of ________ conflict.

The ________ of conflict management argues that some conflict is absolutely necessary for effective organizational performance.

Odill intentionally included in his team individuals with opposing views, believing that a variety of opinions made for better decisions. Odill has a(n) ________ view of conflict.

Michael thought they should start by reviewing what had been done in the past. Michelle thought they should study the current situation first. This is an example of ________ conflict.

When Sam draws the group's attention back to the topic of discussion related to the group's purpose, he is performing a satisfaction role

A group's performance potential depends to a large extent on the individual resources its members bring to the group.

The group could not agree on what needed to be done. Some thought they were to research and present data; others thought they were to make recommendations. This is an example of ________ conflict.

Conflicts can be resolved by withdrawing from them or suppressing them. This conflict management technique is known as ________.