The term "customers" always refers to those who are external to the organization.
Correct Answer:
Verified
Q43: The Chevron case illustrates how BPR, BPI,
Q44: While technology can be used to execute
Q45: _ integrates initiatives across an organization to
Q46: _ is a radical approach to business
Q47: Chevron pursued BPR, BPI, and BPM primarily
Q49: An organization can gain a competitive advantage
Q50: A(n) _ is an ongoing collection of
Q51: Business processes can never be a liability
Q52: _ is/are responsible for the execution of
Q53: BPI focuses on delivering quantifiable results.
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