The Chevron case illustrates how BPR, BPI, and BPM can help with improving or increasing __________.
A) Customer service
B) Operational excellence
C) Product quality
D) Strategic initiatives

Question

Quizplus · Accepted Answer

The Chevron case specifically focuses on how BPM helped improve operational excellence by streamlining their procurement process and reducing costs. While BPR and BPI may have also played a role in this process, the primary focus of the case is on BPM and its impact on operational excellence. Therefore, B is the best choice.

The Chevron Case Illustrates How BPR, BPI, and BPM Can