Question 1

According to Henry Mintzberg,the manager's interpersonal roles include being an entrepreneur,disturbance handler,resource allocator,and negotiator.

Accepted Answer

Mintzberg's interpersonal roles include figurehead, leader, and liaison, not entrepreneur, disturbance handler, resource allocator, and negotiator, which are part of the decisional roles.

Question 2

In an upside-down pyramid,managers symbolically remain at the top of the organizational pyramid.

Accepted Answer

In an upside-down pyramid, the traditional organizational structure is inverted, placing the customers and front-line workers at the top, closely followed by team leaders and middle managers, while top-level executives remain at the bottom. This is done to emphasize the importance of customer satisfaction and employee empowerment.

Question 3

General managers have responsibility for managing a single area of activity,such as finance,marketing,production,human resources,accounting,or sales.

Accepted Answer

General managers have responsibility for managing multiple areas of activity and overall operations.

Question 4

Staff managers are responsible for the work activities that make a direct contribution to the organization's outputs.

Accepted Answer

Staff managers are responsible for supporting the line managers in achieving the organization's outputs, but they do not have direct responsibility for carrying out the work activities themselves. Line managers are the ones who have direct responsibility for producing the organization's outputs.

Question 5

Quality of work life is an indicator of the overall quality of human experiences in the workplace.

Accepted Answer

Quality of work life encompasses various aspects such as job satisfaction, work environment, career growth, work-life balance, and so on, which collectively reflect the quality of human experiences in the workplace.

Question 6

Controlling is the process of assigning tasks,allocating resources,and coordinating activities.

Accepted Answer

Controlling is the process of monitoring progress, comparing actual performance to planned performance, and taking corrective action if necessary. Assigning tasks, allocating resources, and coordinating activities fall under the planning and organizing functions of management.

Question 7

In an upside-down pyramid,the best managers are often known for "helping" and "supporting" rather than "directing" and "order-giving."

Accepted Answer

In an upside-down pyramid, the focus is on empowering and supporting employees, rather than controlling them. Therefore, the best managers are those who prioritize helping and supporting their employees, rather than simply giving orders and directives.

Question 8

Managers help people,working individually or in groups,to achieve productivity and accomplish organizational goals.

Accepted Answer

This is the definition of a manager's role in an organization. Managers are responsible for overseeing and guiding employees to meet the productivity targets and objectives of the organization.

Question 9

Leading is the process of arousing people's enthusiasm to work hard and inspiring their efforts to fulfill plans and accomplish objectives.

Accepted Answer

Leading involves motivating and inspiring others to work towards achieving goals and objectives.

Question 10

In organizations that are operating with an upside-down pyramid,operating workers are near the top of the organization,just below the customers and clients they serve,and are supported by the managers located at the bottom.

Accepted Answer

In an upside-down pyramid organization, the operating workers are near the top of the organization and are supported by the managers at the bottom.

Question 11

Line managers use special expertise to advise and support the efforts of staff workers.

Accepted Answer

Line managers are responsible for overseeing and managing the work of their direct reports, not just advising and supporting staff workers. Staff workers typically receive advice and support from staff managers or specialists.

Question 12

Efficient managers help others to both
a)achieve high levels of performance and
b)experience satisfaction in their work.

Accepted Answer

The answer of Efficient managers help others to both
a)achieve high...

Question 13

Good managers focus on setting and implementing goals with the help of relatively few people who work inside of the organization.

Accepted Answer

Good managers typically involve a broader range of team members and stakeholders in setting and implementing goals to ensure diverse perspectives and effective execution.

Question 14

Administrators are managers who are directly responsible for managing budgets and operations in large corporations.

Accepted Answer

Administrators typically focus on overseeing and implementing policies and procedures, while managers are more directly responsible for managing budgets and operations.

Question 15

Agenda setting and networking are activities that contribute to a general manager's success.

Accepted Answer

Agenda setting involves identifying and prioritizing important tasks and goals, while networking helps to establish and maintain relationships with key stakeholders. Both of these activities can help a general manager achieve their objectives and succeed in their role.

Question 16

The responsibilities of a team leader or supervisor will include planning meetings and work schedules;recruiting,training,and developing team members to meet performance standards;and recommending pay increases for subordinates.

Accepted Answer

These are common responsibilities of a team leader or supervisor.

Question 17

Accountability is the requirement of an employee to show performance results to some person of higher authority within his or her area of responsibility.

Accepted Answer

Accountability refers to the obligation an employee has to report their performance results to someone in a higher position than them within their area of responsibility.

Question 18

Organizing is the process of assigning tasks,allocating resources,and coordinating the activities of individuals and groups to implement plans.

Accepted Answer

Organizing involves all of these tasks - assigning tasks, allocating resources, and coordinating activities in order to execute plans efficiently.

Question 19

Planning is the process of measuring work performance,comparing results to objectives,and taking corrective action as needed.

Accepted Answer

Planning is the process of setting goals, defining actions to achieve those goals, and determining the resources needed. Measuring work performance, comparing results to objectives, and taking corrective action as needed describe the controlling function, not planning.

Question 20

Management is the process of planning,organizing,leading,and controlling the use of resources to accomplish performance goals.

Accepted Answer

Management involves all four processes of planning, organizing, leading, and controlling to achieve desired performance goals by efficiently and effectively utilizing available resources.

Quiz 1: Intro to Management