It is appropriate to include ________ satisfaction as a business metric for IT.
A) external customer
B) internal customer
C) both internal and external customer
D) management
E) None of the above

Question

Quizplus · Accepted Answer

IT's role is to support both internal and external customers, therefore it is appropriate to include satisfaction from both groups as a metric. Management satisfaction is important as well, but it is included under the category of internal customers. Therefore, the appropriate choice is C - both internal and external customer satisfaction.

It Is Appropriate to Include ________ Satisfaction as a Business