Question 1

Poor program management,poor contract estimate and hardware and software delays contributed to the mobile app failure of __________.
A)Salesforce.com's App Exchange
B)the U.S.Census Bureau
C)Blackberry's Enterprise Solution
D)All of the above

Accepted Answer

The U.S. Census Bureau's mobile app failure was attributed to poor program management, poor contract estimate, and hardware and software delays. Salesforce.com's App Exchange and Blackberry's Enterprise Solution were not specifically mentioned in the given reason for the mobile app failure.

Question 2

Companies need to develop Web sites and apps specifically for mobile OSs because consumers expect to access Web sites from their smartphones and other devices and are frustrated by companies that do not support their devices.

Accepted Answer

Consumers have shifted their online activities to their smartphones and mobile devices, hence companies need to ensure website and app compatibility with mobile operating systems to live up to consumer expectations and prevent frustration.

Question 3

Greater adoption of mobile apps will change the way that organizations deal with both internal and external customer service and support.Therefore,most organizations have developed plans for mobile customer service and support for competitive advantage.

Accepted Answer

The answer of Greater adoption of mobile apps will change...

Question 4

Applying mobile computing to __________ may have strategic implications by shortening cycle time,reducing delays,and improving supplier and customer relationships.Such solutions enable organizations to proactively adjust plans or shift resources.
A)operations
B)job dispatch
C)supply chains
D)sales

Accepted Answer

Applying mobile computing to supply chains can help organizations to proactively adjust plans or shift resources, shortening cycle time, reducing delays, and improving supplier and customer relationships. This can have strategic implications for the organization, improving overall efficiency and effectiveness.

Question 5

The cumbersome process of changing prices on in-store merchandise is made easier using mobile devices.Employees can walk the aisles of a store,scanning merchandise and checking the posted price against the price in the store's UPC database.

Accepted Answer

This statement is describing the use of mobile devices for price checking and updating in-store merchandise, which is a true statement.

Question 6

Blackberry OS,made by Research in Motion,is currently the dominant smartphone OS in the U.S.and number two globally.

Accepted Answer

The answer of Blackberry OS,made by Research in Motion,is currently...

Question 7

As interest in mobile commerce grows,there is a greater demand for innovative payment systems that make transactions from smartphones and other mobile devices convenient,safe,and secure.

Accepted Answer

The statement is true as it highlights the need for innovative payment systems to cater to the growing interest in mobile commerce and ensure safe and convenient transactions from mobile devices.

Question 8

Wi-Fi has fairly high power-consumption compared to some other standards such as Bluetooth.

Accepted Answer

Wi-Fi is designed for high-speed data transmission, which requires more power compared to Bluetooth, which is designed for low-power consumption and short-range communication.

Question 9

Long lines frustrate customers.Some studies show that at least one in 100 customers will abandon a long line,leaving the store without completing a purchase.

Accepted Answer

The answer of Long lines frustrate customers.Some studies show that...

Question 10

Several mining companies in Europe installed hundreds of Wi-Fi hotspots in their coal mines.Information from drills and trucks is transmitted wirelessly to the control center,which increases both productivity and safety.

Accepted Answer

The statement is true as several mining companies in Europe have installed Wi-Fi hotspots in their coal mines to transmit information wirelessly for increased productivity and safety.

Question 11

Mobile commerce in Japan is growing exponentially and now represents the largest amount of m-commerce sales in the world.

Accepted Answer

According to a report by eMarketer, mobile commerce sales in Japan are the highest in the world, surpassing the United States and China. The report states that sales through mobile devices account for over 50% of all e-commerce sales in Japan.

Question 12

Duplicating the Electronic Serial Number (ESM)of one phone and using it in second phone -the clone is referred to as phishing.This allows the perpetrator to have calls and other transactions billed to the original phone.

Accepted Answer

The answer of Duplicating the Electronic Serial Number (ESM)of one...

Question 13

Mobile computing has changed dramatically since 2008 as portable devices that connect wirelessly to the Internet became lighter,smaller,thinner,and much more powerful.

Accepted Answer

Since 2008, mobile technology has advanced significantly to produce smaller and more powerful devices that can wirelessly connect to the internet.

Question 14

New categories of handhelds such as e-readers--Amazon's Kindle and Apple's iPad - have not been rapidly adopted.

Accepted Answer

This statement is false. Both Amazon's Kindle and Apple's iPad have been widely adopted and have become popular devices in their respective categories.

Question 15

Location-based commerce (l-commerce)refers to the delivery of advertisements,products,or services to customers whose locations can be identified at a given time.L-commerce is beneficial to both consumers and businesses.

Accepted Answer

Location-based commerce (L-commerce) provides benefits to both consumers and businesses by delivering targeted ads, products, or services based on a customer's location at a particular time. This can lead to more personalized and relevant shopping experiences for consumers, while businesses can increase their chances of making a sale by reaching customers who are likely to be interested in their products or services.

Question 16

The mobile computing and commerce environment relies on two basic approaches to Internet connectivity: short range wireless technologies such as 3G and longer range telecommunications technologies such as 4G.

Accepted Answer

The answer of The mobile computing and commerce environment relies...

Question 17

__________ extends the reach of CRM-both inside and outside the company-and to both employees and business partners on a 24/7 basis,to any place where recipients are located.
A)Mobile CRM
B)ERP
C)Mobile SCM
D)CAT

Accepted Answer

The description clearly fits the concept of Mobile CRM, which uses mobile devices to extend the reach of CRM to employees and partners on a 24/7 basis. ERP is a different system for managing enterprise resources, while Mobile SCM is focused on supply chain management. CAT is not a relevant option for this question.

Question 18

Many of the new m-wallet products are safe and secure because confidential information in a user's wallet is stored on the mobile device.

Accepted Answer

The answer of Many of the new m-wallet products are...

Question 19

A __________ device allows improved response with reduced resources,real-time tracking of work orders,increased dispatcher efficiency,and a reduction in administrative work.
A)mobile POS
B)inventory management
C)job dispatching
D)SCM

Accepted Answer

Job dispatching is the only option that fits all the criteria listed in the statement. Mobile POS is focused on payments, inventory management is focused on tracking and managing inventory levels, and SCM (supply chain management) is focused on optimizing the flow of goods and services throughout the supply chain. None of these options specifically address the benefits mentioned in the statement, which are related to more efficient job dispatching and tracking of work orders.

Question 20

By enabling sales force employees to type orders or queries directly into __________ systems while at a client's site,companies can reduce clerical mistakes and improve supply chain operations.
A)ERP
B)RFID
C)CRM
D)JIT

Accepted Answer

ERP systems are designed to integrate and manage all aspects of a company's operations, including sales, inventory, and supply chain. Allowing sales force employees to directly enter orders or queries into the ERP system while at a client's site can reduce errors and improve supply chain operations by ensuring accurate and timely information. Options B, C, and D (RFID, CRM, JIT) are not specifically designed for this purpose.

Quiz 7: Mobile Computing and Commerce

Poor program management,poor contract estimate and hardware and software delays contributed to the mobile app failure of __________.