Question 1

KIA Motors introduced an intelligent QC system to analyze customer complaints so they could more quickly investigate and make corrections.The analysis was done with data mining tools.

Accepted Answer

The statement states that KIA Motors introduced an intelligent QC system to analyze customer complaints with data mining tools, which is true.

Question 2

A standard operating procedure,or SOP,is a loosely defined and suggested procedure for completing a process or function,such as a quality control process or function.

Accepted Answer

A Standard Operating Procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations. Its aim is to achieve efficiency, quality output, and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations.

Question 3

Cash flow projection is the process of identifying the financing of assets,including software,that need to be acquired or developed.It includes comparing alternatives or evaluating buy-versus-lease options.

Accepted Answer

The answer of Cash flow projection is the process of...

Question 4

The traveling circus Cirque du Soleil schedules and transports 20,000 performers and stage equipment and costumes,which are changing constantly.To manage HR,finance,logistics,and production scheduling applications,the company implemented __________ software,which enabled data sharing.
A)Cisco
B)IBM WebSphere Business Integration
C)SimMAGIC
D)Trovix Intelligent Search

Accepted Answer

IBM WebSphere Business Integration is a software that helps in managing HR, finance, logistics, and production scheduling applications. It also enables data sharing which is essential for a company like Cirque du Soleil that requires constant changes in stage equipment and costumes.

Question 5

Second Life has a special forum on training and learning using __________ that organizations can use for employees,partners,and customers.
A)videoconferencing
B)animations
C)simulations
D)virtual worlds

Accepted Answer

Second Life itself is a virtual world, so it makes sense that the special forum on training and learning would involve using virtual worlds as the platform for training and learning activities. Videoconferencing and animations may have a role in training and learning, but they are not as central to the concept of a virtual world. Simulations could also be a viable choice, but virtual worlds offer a more immersive and interactive experience for learners.

Question 6

Inaccurate cash flow projection led to the demise of the investment bank Lehman Brothers in September 2008.

Accepted Answer

The answer of Inaccurate cash flow projection led to the...

Question 7

There is no shortage of customer and sales data,but there is a shortage of reliable,high-quality data and insight about how to use that data for better decisions that improve performance.

Accepted Answer

This statement is true. While there may be plenty of data available, the challenge lies in being able to extract meaningful insights and actionable intelligence from that data. Quality, reliable data is crucial for effective decision-making and performance improvement.

Question 8

Data backups by themselves provide durability to protect data integrity in case of a system crash or other failure.

Accepted Answer

The answer of Data backups by themselves provide durability to...

Question 9

At the strategic level,managers,supervisors,and workers need detailed data,in real-time or near real-time,and the ability to respond to what they learn from functional ISs.

Accepted Answer

At the strategic level, managers need summarized, not detailed data, and the focus is on long-term trends and big-picture elements rather than real-time data, which is more crucial for operational decisions.

Question 10

With XBRL,all of the company's financial data are collected,consolidated,published,and consumed without the need to use Excel spreadsheets.

Accepted Answer

XBRL (eXtensible Business Reporting Language) is a standardized format for financial data that allows for easier collection, consolidation, publication, and consumption of data compared to using Excel spreadsheets.

Question 11

Each level of management has its own data needs,decision making responsibilities,and time horizons.

Accepted Answer

Each level of management in an organization requires different types of information and data to make decisions, and they are responsible for varying degrees of decision making. Additionally, they operate on different time horizons - for example, top-level executives may be focused on long-term strategies, while lower-level managers may be more concerned with day-to-day operations.

Question 12

At the __________ level,managers,supervisors,and workers need detailed data,in real-time or near real-time,and the ability to respond to what they learn from functional ISs.

Accepted Answer

The answer of At the __________ level,managers,supervisors,and workers need detailed...

Question 13

Reservation systems used by airlines and for concert tickets sales are online transaction processing (OLTP)systems because data are processed as soon as transactions occur,in real time.

Accepted Answer

OLTP systems are designed to process transactions in real time, as soon as they occur. The example given of reservation systems used by airlines and for concert ticket sales are perfect examples of OLTP systems as they require immediate processing of transactions.

Question 14

HRM applications involve ethical issues,particularly in recruiting and selecting employees and in evaluating performance.

Accepted Answer

HRM applications involve decisions that can affect the lives and livelihoods of employees, hence it is important to consider and address ethical issues that may arise in various HRM activities such as recruiting, selecting and evaluating employee performance. This can include issues related to discrimination, bias, privacy, confidentiality, and equity.

Question 15

The purpose of __________ is to identify deviations from objectives and plans as soon as possible in order to take corrective action.

Accepted Answer

The answer of The purpose of __________ is to identify...

Question 16

Core operations are supported by TPSs that monitor,collect,store,process,and disseminate information for both financial and non-financial (e.g. ,hiring)transactions.

Accepted Answer

TPSs (Transaction Processing Systems) are designed to support core business operations by monitoring, collecting, storing, processing, and disseminating information related to both financial and non-financial transactions. This helps organizations to effectively manage their resources, improve efficiency, and make better-informed decisions.

Question 17

Data validation techniques,such as validating that the zip code is consistent with the address,are used to detect and correct data entry errors.

Accepted Answer

Data validation techniques are used to detect errors in the data, such as inconsistencies or incorrect information. Validating that the zip code is consistent with the address is an example of a data validation technique that helps to correct errors in data entry.

Question 18

Human resources information systems (HRISs),which were implemented on company networks since the late 1990s,have been moved to intranets and __________;and HR apps are leased in __________ arrangements.
A)social networks;vendor
B)proprietary databases;ERM
C)cloud computing;software as a service (SaaS)
D)virtual worlds;intelligent agent

Accepted Answer

HRISs have been moved to cloud computing and are leased in software as a service (SaaS) arrangements. This allows for more accessibility and flexibility for users, as they can access the HRIS from anywhere with an internet connection. Social networks, proprietary databases, and virtual worlds are not commonly used for HRISs, and vendor and ERM leasing arrangements are not specific to HR apps.

Question 19

At the operational level,middle-level managers make tactical decisions that focus on intermediate-term issues to fulfill the organization's mission,objectives,and strategy.

Accepted Answer

The answer of At the operational level,middle-level managers make tactical...

Question 20

Tracking sales,inventory levels,orders,and customer support are examples of control activities.

Accepted Answer

Tracking sales, inventory levels, orders, and customer support are all examples of control activities that help businesses maintain and manage their operations effectively.

Quiz 9: Operational Planning and Control Systems

KIA Motors introduced an intelligent QC system to analyze customer complaints so they could more quickly investigate and make corrections.The analysis was done with data mining tools.

A standard operating procedure,or SOP,is a loosely defined and suggested procedure for completing a process or function,such as a quality control process or function.

Cash flow projection is the process of identifying the financing of assets,including software,that need to be acquired or developed.It includes comparing alternatives or evaluating buy-versus-lease options.

The traveling circus Cirque du Soleil schedules and transports 20,000 performers and stage equipment and costumes,which are changing constantly.To manage HR,finance,logistics,and production scheduling applications,the company implemented __________ software,which enabled data sharing.

Second Life has a special forum on training and learning using __________ that organizations can use for employees,partners,and customers.

Inaccurate cash flow projection led to the demise of the investment bank Lehman Brothers in September 2008.

There is no shortage of customer and sales data,but there is a shortage of reliable,high-quality data and insight about how to use that data for better decisions that improve performance.

Data backups by themselves provide durability to protect data integrity in case of a system crash or other failure.

At the strategic level,managers,supervisors,and workers need detailed data,in real-time or near real-time,and the ability to respond to what they learn from functional ISs.

With XBRL,all of the company's financial data are collected,consolidated,published,and consumed without the need to use Excel spreadsheets.

Each level of management has its own data needs,decision making responsibilities,and time horizons.

At the __________ level,managers,supervisors,and workers need detailed data,in real-time or near real-time,and the ability to respond to what they learn from functional ISs.

Reservation systems used by airlines and for concert tickets sales are online transaction processing (OLTP)systems because data are processed as soon as transactions occur,in real time.

HRM applications involve ethical issues,particularly in recruiting and selecting employees and in evaluating performance.

The purpose of __________ is to identify deviations from objectives and plans as soon as possible in order to take corrective action.

Core operations are supported by TPSs that monitor,collect,store,process,and disseminate information for both financial and non-financial (e.g. ,hiring)transactions.

Data validation techniques,such as validating that the zip code is consistent with the address,are used to detect and correct data entry errors.

Human resources information systems (HRISs) ,which were implemented on company networks since the late 1990s,have been moved to intranets and ;and HR apps are leased in arrangements.

At the operational level,middle-level managers make tactical decisions that focus on intermediate-term issues to fulfill the organization's mission,objectives,and strategy.

Tracking sales,inventory levels,orders,and customer support are examples of control activities.

Quiz 9: Operational Planning and Control Systems

KIA Motors introduced an intelligent QC system to analyze customer complaints so they could more quickly investigate and make corrections.The analysis was done with data mining tools.

A standard operating procedure,or SOP,is a loosely defined and suggested procedure for completing a process or function,such as a quality control process or function.

Cash flow projection is the process of identifying the financing of assets,including software,that need to be acquired or developed.It includes comparing alternatives or evaluating buy-versus-lease options.

The traveling circus Cirque du Soleil schedules and transports 20,000 performers and stage equipment and costumes,which are changing constantly.To manage HR,finance,logistics,and production scheduling applications,the company implemented __________ software,which enabled data sharing.

Second Life has a special forum on training and learning using __________ that organizations can use for employees,partners,and customers.

Inaccurate cash flow projection led to the demise of the investment bank Lehman Brothers in September 2008.

There is no shortage of customer and sales data,but there is a shortage of reliable,high-quality data and insight about how to use that data for better decisions that improve performance.

Data backups by themselves provide durability to protect data integrity in case of a system crash or other failure.

At the strategic level,managers,supervisors,and workers need detailed data,in real-time or near real-time,and the ability to respond to what they learn from functional ISs.

With XBRL,all of the company's financial data are collected,consolidated,published,and consumed without the need to use Excel spreadsheets.

Each level of management has its own data needs,decision making responsibilities,and time horizons.

At the __________ level,managers,supervisors,and workers need detailed data,in real-time or near real-time,and the ability to respond to what they learn from functional ISs.

Reservation systems used by airlines and for concert tickets sales are online transaction processing (OLTP)systems because data are processed as soon as transactions occur,in real time.

HRM applications involve ethical issues,particularly in recruiting and selecting employees and in evaluating performance.

The purpose of __________ is to identify deviations from objectives and plans as soon as possible in order to take corrective action.

Core operations are supported by TPSs that monitor,collect,store,process,and disseminate information for both financial and non-financial (e.g. ,hiring)transactions.

Data validation techniques,such as validating that the zip code is consistent with the address,are used to detect and correct data entry errors.

Human resources information systems (HRISs) ,which were implemented on company networks since the late 1990s,have been moved to intranets and __________;and HR apps are leased in __________ arrangements.

At the operational level,middle-level managers make tactical decisions that focus on intermediate-term issues to fulfill the organization's mission,objectives,and strategy.

Tracking sales,inventory levels,orders,and customer support are examples of control activities.

Human resources information systems (HRISs) ,which were implemented on company networks since the late 1990s,have been moved to intranets and ;and HR apps are leased in arrangements.