Question 1

Organizational change can take the form of which of the following?
A) Structure, strategy, policies, or culture
B) Change should be planned on quarterly basis and measured for progress
C) Fundamentally, organizational change is a process that involved effective products or services
D) Change should so as to not disrupt corporate cultural norms.

Accepted Answer

Organizational change can take the form of changes in structure (such as changes in reporting relationships or departmental restructuring), strategy (such as changes in mission or vision), policies (such as changes in HR policies or customer service policies), or culture (such as changing the norms, values, or beliefs of the organization). The other choices are either incorrect or incomplete ideas about organizational change.

Question 2

A form of boundaryless organization in which all nonessential functions are outsourced is ________________.

Accepted Answer

The answer of A form of boundaryless organization in which...

Question 3

Globalization can be either a threat or opportunity for organizations, depending on their ability to adapt to relevant changes.

Accepted Answer

Globalization can bring new markets, access to resources, and competitive advantages for organizations that can adapt to the changes it brings. However, organizations that are not able to adapt may face challenges such as increased competition, cultural differences, and government policies that can threaten their success.

Question 4

The act of including employees in the change process can drastically reduce opposition to new methods.

Accepted Answer

Including employees in the change process gives them a sense of ownership and involvement in the change, which can reduce resistance and increase commitment to the new methods.

Question 5

According to a 2007 SHRM survey, employee resistance to change is one of the top reasons why change efforts fail.

Accepted Answer

The statement is true according to the 2007 SHRM survey. Employee resistance to change is one of the top reasons why change efforts fail.

Question 6

An example of a boundaryless organization that outsources many of its operations is __________________.

Accepted Answer

The answer of An example of a boundaryless organization that...

Question 7

A term coined by Jack Welch during his tenure at GE and refers to an organization that eliminates traditional barriers between departments as well as barriers between the organization and the external environment is _________________.

Accepted Answer

The answer of A term coined by Jack Welch during...

Question 8

What is IBM's emerging business opportunities (EBO)

Accepted Answer

The answer of What is IBM's emerging business opportunities (EBO)...

Question 9

The U.S. Department of Labor and the Organization for Economic Co-operation and Development have reported that the average age of the U.S. workforce will decrease as the baby boom generation nears retirement age.

Accepted Answer

According to the U.S. Bureau of Labor Statistics, the average age of the workforce is actually projected to increase as baby boomers delay retirement and younger generations delay entry into the workforce.

Question 10

Knowledge work is thought to be safe from outsourcing.

Accepted Answer

While it was initially believed that knowledge work was safe from outsourcing, advancements in communication technology and globalization have made it possible to outsource such work to other countries.

Question 11

Change management is an important leadership skill that spans the entire range of P-O-L-C functions.

Accepted Answer

Change management involves planning and implementing changes in an organization, which requires leaders to use their skills in planning, organizing, leading, and controlling processes. Therefore, it is a crucial leadership skill that spans the entire range of P-O-L-C functions.

Question 12

Organizations with a design that combines a traditional structure and a product structure are called ?????________________ organizations.

Accepted Answer

The answer of Organizations with a design that combines a...

Question 13

__________________ constitutes a form of boundaryless design similar to a joint venture.

Accepted Answer

The answer of __________________ constitutes a form of boundaryless design...

Question 14

In some organizations, the act of including employees in the change process is not possible, and instead organizations can recruit a small number of opinion leaders to promote the benefits of coming changes.

Accepted Answer

In certain situations, it may not be feasible to involve all employees in the change process, and in such cases, opinion leaders can be recruited to advocate for the forthcoming changes.

Question 15

Organizational change is often a response to changes in the ?????________________.

Accepted Answer

The answer of Organizational change is often a response to...

Question 16

All of the following are characteristics which describe learning organizations EXCEPT:
A) Learning organizations are good at learning from experience
B) Some companies choose to conduct formal retrospective meetings to analyze the challenges encountered and areas for improvement
C) Learning organizations hire only employees who are willing to learn from past mistakes
D) Learning organizations are good at studying customer habits to generate ideas

Accepted Answer

Learning organizations do not necessarily hire only employees who are willing to learn from past mistakes. While it is important for employees to be open to learning, organizations also provide training and support to help employees develop their skills and knowledge.

Question 17

An example of a company that is a modular organization is:
A) Toyota
B) Nike
C) 3M
D) Starbucks

Accepted Answer

The answer of An example of a company that is...

Question 18

A __________________ is one whose design actively seeks to acquire knowledge and change behavior as a result of the newly acquired knowledge.

Accepted Answer

The answer of A __________________ is one whose design actively...

Question 19

Who did Starbucks form a successful partnership with and why

Accepted Answer

The answer of Who did Starbucks form a successful partnership...

Question 20

Some of a company's most committed employees may be the least vocal opponents to a change effort.

Accepted Answer

The answer of Some of a company's most committed employees...

Quiz 7: Organizational Structure and Change

Organizational change can take the form of which of the following?