Which of the following data collection methods is used by service organizations to gain comprehensive feedback from their employees?
A) Mystery shopping
B) Employee reports
C) Survey methods
D) Critical incident technique
E) Experimental field testing
Correct Answer:
Verified
Q33: COMPLETION QUESTIONS
Observational
Trace Analysis
Receipt Analysis
Mystery Shopping
Survey
Focus Group
Critical Incident
Q34: According to Berry and Parasuraman,which of the
Q35: 175 29.Which of the following is not
Q36: _ is(are)the most common method for obtaining
Q37: Which of the following characteristics make it
Q39: COMPLETION QUESTIONS
Observational
Trace Analysis
Receipt Analysis
Mystery Shopping
Survey
Focus Group
Critical Incident
Q40: The information collected through research can help
Q41: COMPLETION QUESTIONS
Observational
Trace Analysis
Receipt Analysis
Mystery Shopping
Survey
Focus Group
Critical Incident
Q42: COMPLETION QUESTIONS
Observational
Trace Analysis
Receipt Analysis
Mystery Shopping
Survey
Focus Group
Critical Incident
Q43: COMPLETION QUESTIONS
Observational
Trace Analysis
Receipt Analysis
Mystery Shopping
Survey
Focus Group
Critical Incident
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