According to the servuction framework,other customers present at the service experience cannot significantly influence the benefits that a service customer receives from the service performance.

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According to the servuction framework, other customers present at the service experience can significantly influence the benefits that a service customer receives from the service performance, such as through their behavior or interactions. This is known as the "customer coproduction" aspect of the servuction model.

According to the Servuction Framework,other Customers Present at the Service