Which of the following is not one of the strategies of the financial perspective lens of the balanced scorecard?
A)Improve shareholder perspectives
B)Improve credit rating
C)Improve customer relations
D)Reduce risk

Question

Quizplus · Accepted Answer

Improving customer relations is not a strategy under the financial perspective of the balanced scorecard. The financial perspective focuses on improving financial performance and achieving financial goals, such as improving shareholder perspectives, credit ratings, and reducing risk. Improving customer relations falls under the customer perspective of the balanced scorecard.

Which of the Following Is Not One of the Strategies