Question 1

The goal of ____________is to have competent, adapted employees who possess up-to-date skills, knowledge, and abilities to perform their current jobs more successfully.
A) training and development
B) employee training
C) empowerment training
D) work process development
E) organization development

Accepted Answer

Training and development refers to the process of enhancing the knowledge, skills, and abilities of employees to enable them to perform their current jobs more effectively. The goal is to have competent and adapted employees who possess up-to-date skills, knowledge, and abilities to perform their jobs more successfully.

Question 2

Who was an early management theorist and social philosopher who advocated people-oriented organizations?
A) Frederic Taylor
B) Hugo Munsterberg
C) Mary Parker Follet
D) Tom Peters
E) Elton Mayo

Accepted Answer

Mary Parker Follet was an early management theorist and social philosopher who advocated for people-oriented organizations. She believed in the importance of collaboration, communication, and the integration of all parts of the organization to achieve efficiency and success. Taylor, Munsterberg, Peters, and Mayo also made significant contributions to management theory but did not specifically focus on people-oriented organizations in the same way as Follet.

Question 3

All of the following are examples of the HRM dynamic environment EXCEPT:
A) compensation
B) ethics
C) work process engineering
D) globalization
E) decentralized work sites

Accepted Answer

Compensation is a static element of HRM, while the other options represent dynamic changes or trends in the HRM environment.

Question 4

The nearly decade study that gave rise to what is today called the human relations movement was the _________ studies.
A) Hawthorne
B) Longfellow
C) Mayo
D) Emerson
E) Paulson

Accepted Answer

The Hawthorne studies, conducted between 1924 and 1932 at Western Electric Company's factory in Hawthorne, Illinois, were a series of experiments aimed at understanding how changes to work conditions would affect worker productivity. The findings of the study led to the development of the human relations movement and had a significant impact on management and organizational behavior theories.

Question 5

Which of these legislation raises the mandatory retirement age from 65 to 70; uncapped in 1986?
A) Immigration Reform and Control Act
B) Employee Retirement Income and Security Act
C) Mandatory Retirement Act
D) Age Discrimination in Employment Act
E) Civil Rights Act

Accepted Answer

The answer of Which of these legislation raises the mandatory...

Question 6

An effective HRM communications program should have all of the following elements EXCEPT
A) top management commitment.
B) an effective upward communication mechanism.
C) a way to determine what to communicate.
D) a way to allow for feedback.
E) no lower-level employee involvement.

Accepted Answer

Lower-level employee involvement is an essential element of an effective HRM communications program, as it ensures that all employees are aware of important information and are given the opportunity to provide feedback. Therefore, the option "no lower-level employee involvement" is incorrect.

Question 7

Which of the following early management theorists suggested improved methods of employment testing, training, performance evaluations, and job efficiency?
A) Frederic Taylor
B) Hugo Munsterberg
C) Mary Parker Follet
D) Tom Peters
E) Elton Mayo

Accepted Answer

Hugo Munsterberg is known for his work in industrial psychology, where he suggested improved methods of employment testing, training, performance evaluations, and job efficiency. He is considered a pioneer in applying psychological principles to the areas of human behavior at work.

Question 8

The Hawthorne studies were the work of
A) John Hawthorne.
B) Elton Mayo.
C) Hugo Munsterberg.
D) Frederick Taylor.
E) Mary Parker Follet.

Accepted Answer

The Hawthorne studies were conducted by a group of researchers led by Elton Mayo at the Hawthorne Works of the Western Electric Company in Chicago from 1924 to 1932. They were designed to explore the relationship between work conditions and productivity, and to investigate the effects of various motivational and social factors on worker behavior.

Question 9

Which of these activities ends the staffing function?
A) Recruiting
B) Selection
C) Interview
D) Qualifications defined
E) Career development

Accepted Answer

Selection is the final step in the staffing function where the successful candidates are chosen for the job. Once the selection process is completed, the staffing function ends. Recruiting, interviewing, defining qualifications and career development are all part of the staffing function, but the final step of selecting candidates for the job is what ends the function.

Question 10

Chris is a human resource professional who is currently working with line managers to reward those employees who are creative and innovative. Chris's work is aligning HR strategy with which organizational strategy?
A) Cost differentiation
B) Customer intimacy
C) Customer/Market focus
D) Product differentiation
E) Motivation

Accepted Answer

Chris's work of rewarding employees for creativity and innovation aligns with the organizational strategy of product differentiation, which involves creating unique and innovative products or services that stand out in the market. Rewarding creative and innovative employees can help the company develop new and unique products, which can differentiate them from their competitors.

Question 11

Tom accepted an overseas assignment from his employer, however, after 30 days, he and his family were disgruntled. This most likely occurred because HR failed to
A) make arrangements for the family pet to join Tom and his family members overseas.
B) involve both Tom and his entire family in the relocation and orientation process prior to departure.
C) change Tom's compensation and benefits to match those of other employees in the new location.
D) provide return airline tickets to Tom and his family.
E) none of the above.

Accepted Answer

The fact that Tom and his family were disgruntled after only 30 days suggests that they were not properly involved or informed about the relocation process. HR should have involved both Tom and his entire family in the relocation and orientation process prior to departure to ensure that they were prepared and had realistic expectations about their new location.

Question 12

Which critical aspect of unions may keep management from making unilateral decisions?
A) Work teams
B) Spillover effect
C) Alliance networks
D) Grievance procedures
E) Globalization

Accepted Answer

Grievance procedures allow union members to file complaints regarding management decisions and potentially have them addressed through arbitration or negotiation, which can act as a deterrent to management making unilateral decisions.

Question 13

Which of the following is NOT an external influence that affects HRM?
A) Labor unions
B) Laws and regulations
C) Job design
D) The dynamic environment
E) Current management practice

Accepted Answer

Job design is an internal influence as it is determined by the organization itself. The other options are external influences that HRM must consider and respond to.

Question 14

Which of the following is NOT true?
A) Labor unions exist to assist workers with the management of an organization.
B) Labor unions act on behalf of their members to secure wages, hours, and other terms and conditions of employment.
C) Labor unions promote and foster grievance procedure.
D) When a union is present, the employer can fire employees for unjustified reasons.
E) When a union is present, HRM practices are spelled out in a negotiated agreement.

Accepted Answer

This statement is not true because when a union is present, the employer cannot fire employees for unjustified reasons. The union typically negotiates a collective bargaining agreement that specifies the reasons for which an employee can be terminated and the procedures that must be followed.

Question 15

Unions assist workers in dealing with the management of an organization in all of these ways EXCEPT:
A) they work to negotiate better retirement packages.
B) they work to establish good pay rates for members.
C) they constrain management from making unilateral decisions.
D) they have the final say in supervisor selection.
E) they work for plant safety improvements.

Accepted Answer

Unions do not have the final say in supervisor selection. That is usually the responsibility of management.

Question 16

Lou, an HR manager, knows there is trouble in the staffing function for which of these reasons?
A) There are a large number of minority applicants.
B) Most applicants are successful on the job.
C) Retention of new employees is well above the industry average.
D) There are a large number of qualified applicants.
E) There are a large number of unqualified applicants.

Accepted Answer

The fact that there are a large number of unqualified applicants suggests that the staffing function is having difficulty attracting a pool of qualified candidates. This may indicate issues with recruitment strategies or job requirements.

Question 17

Kai, a human resources manager in a service organization, has rewritten the policies and procedures manual and all job descriptions to remove any idioms, and arranged for translations into six languages. This is an example of which part of the dynamic environment of HRM?
A) Employee involvement
B) Technology
C) Inception
D) Labor unions
E) Workforce diversity

Accepted Answer

This scenario is an example of addressing the challenges of workforce diversity by ensuring that policies and procedures are accessible to employees who speak different languages.

Question 18

Why would workers in a modern organization unionize?
A) To decide new plant locations.
B) To limit the grievance procedure process.
C) To get more retirement benefits.
D) To increase executive compensation packages.
E) To encourage unilateral decision making.

Accepted Answer

Workers may unionize in order to negotiate for better retirement benefits, as unions can have more bargaining power than individual employees when negotiating with employers.

Answer: B
 Workers may unionize in order to have a stronger voice in the grievance procedure process, as unions can provide legal and financial resources to support employees in disputes with management.

Therefore, the best choices are C and B.

Question 19

______ is considered the father of scientific management.
A) Frederick Taylor
B) Hugo Munsterberg
C) Mary Parker Follet
D) Tom Peters
E) Elton Mayo

Accepted Answer

Frederick Taylor is considered the father of scientific management. He introduced the concept of breaking down tasks into smaller components and using time and motion studies to determine the most efficient way to perform each task. His approach had a significant impact on the development of industrial management and is still studied and applied today.

Question 20

Albert, a VP for Human Resources, is evaluating the extent to which the hiring and employment practices in his organization are in compliance with federal and state laws. Which type of external influences that impact HRM is Albert is considering?
A) Workforce diversity
B) Community relations
C) Laws and regulations
D) Ethics
E) Labor unions

Accepted Answer

Albert is specifically evaluating the compliance of hiring and employment practices with federal and state laws. This falls under the external influence of laws and regulations. Options A, B, D, and E are other external influences such as diversity, community relations, ethics, and labor unions respectively.

Quiz 2: Introduction to HR Functions

The goal of ____________is to have competent, adapted employees who possess up-to-date skills, knowledge, and abilities to perform their current jobs more successfully.

Who was an early management theorist and social philosopher who advocated people-oriented organizations?

All of the following are examples of the HRM dynamic environment EXCEPT:

The nearly decade study that gave rise to what is today called the human relations movement was the _________ studies.

Which of these legislation raises the mandatory retirement age from 65 to 70; uncapped in 1986?

An effective HRM communications program should have all of the following elements EXCEPT

Which of the following early management theorists suggested improved methods of employment testing, training, performance evaluations, and job efficiency?

The Hawthorne studies were the work of

Which of these activities ends the staffing function?

Chris is a human resource professional who is currently working with line managers to reward those employees who are creative and innovative. Chris's work is aligning HR strategy with which organizational strategy?

Tom accepted an overseas assignment from his employer, however, after 30 days, he and his family were disgruntled. This most likely occurred because HR failed to

Which critical aspect of unions may keep management from making unilateral decisions?

Which of the following is NOT an external influence that affects HRM?

Which of the following is NOT true?

Unions assist workers in dealing with the management of an organization in all of these ways EXCEPT:

Lou, an HR manager, knows there is trouble in the staffing function for which of these reasons?

Kai, a human resources manager in a service organization, has rewritten the policies and procedures manual and all job descriptions to remove any idioms, and arranged for translations into six languages. This is an example of which part of the dynamic environment of HRM?

Why would workers in a modern organization unionize?

______ is considered the father of scientific management.

Albert, a VP for Human Resources, is evaluating the extent to which the hiring and employment practices in his organization are in compliance with federal and state laws. Which type of external influences that impact HRM is Albert is considering?