In current times the focus of managers has tended to shift away from measurement systems that rely on financial data to the design of total management systems. Which of the following is not a total management system?
A) Total quality management (TQM)
B) Activity-based costing (ABC)
C) The balanced scorecard (BSC)
D) Management by objectives (MBO)

Question

Quizplus · Accepted Answer

Activity-based costing (ABC) is a measurement system that relies on financial data, it is not a total management system which focuses on the overall design of management systems, including non-financial aspects such as organizational culture, strategy, and customer satisfaction. The other options, Total quality management (TQM), The balanced scorecard (BSC), and Management by objectives (MBO) are all total management systems that consider various aspects of the organization beyond just financial performance.

In Current Times the Focus of Managers Has Tended to Shift