In corresponding with customers,making statements such as,"Thank you for purchasing the most durable notebook computer you can buy" is
A)to be avoided in routine positive messages.
B)a good way to build customer relationships.
C)an important part of all negative responses to claim letters.
D)insulting and self-serving,unless you include a check or a free product.
E)most effective in an indirect message.

Question

Quizplus · Accepted Answer

This statement serves as a positive reinforcement of the customer's decision, helping to build confidence in the product and the brand, thereby fostering a stronger customer relationship.

In Corresponding with Customers,making Statements Such As,"Thank You for Purchasing