Simon was dissatisfied with the meal and service he received at a restaurant, so he complained. The manager came out and was arrogant to Simon, and Simon felt like he was trying to blame him for the bad experience he had by saying he was too picky. Simon vowed never to eat at that restaurant again. Which reason for changing providers does this represent?
A) involuntary switching
B) responses to service failures
C) pricing
D) attraction by competitors
E) ethical problems

Question

Quizplus · Accepted Answer

Responses to service failures include reluctant responses, failure to respond, and negative responses.

Simon Was Dissatisfied with the Meal and Service He Received