A&B Enterprises may add customer appraisals as a component of employee performance appraisals.All of the following are most likely reasons for A&B to use customer appraisals EXCEPT ________.
A) fostering change
B) holding employees accountable
C) evaluating development programs
D) demonstrating customer commitment

Question

Quizplus · Accepted Answer

C)Customer behavior determines a firm's degree of success.Therefore,some organizations believe it is important to obtain performance input from this critical source.Organizations use this approach because it demonstrates a commitment to the customer,holds employees accountable,and fosters change.Customer appraisals are less likely to be used to evaluate training and development programs.

A&B Enterprises May Add Customer Appraisals as a Component of Employee