The service quality dimension that pertains to politeness, respect, consideration, and friendliness of contact personnel is best described as__________
Correct Answer:
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Q33: Which of the following best describes the
Q34: The continuous benchmarking method consists of a
Q35: Each of the following is one of
Q36: Percent of service level compliance is considered
Q37: Each of the following is a common
Q39: Which of the following best describes the
Q40: The _method is comprised of seven steps
Q41: Using one of the 38 IT processes,
Q42: Every IT process has one or more
Q43: List and describe one of the seven
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