Each of the following is one of the best characteristics of effective service level agreements (SLAs) except:
A) agreements are adjusted periodically.
B) agreements are defined by location, function, and service type.
C) agreements specify minimums, penalties, and incentives.
D) agreements are based on historical occurrences.

Question

Quizplus · Accepted Answer

SLAs should not solely be based on historical occurrences as they may not always be reflective of current needs and priorities. Effective SLAs should also incorporate expectations for future performance and potential changes in demand or service requirements.

Each of the Following Is One of the Best Characteristics