Question 1

_________________refers to the Lewin-Schein model of change phase that signifies the new process has become the norm, and that the individuals will not revert to the original way of doing things.

Accepted Answer

The answer of _________________refers to the Lewin-Schein model of change...

Question 2

_________________refers to the key to implementing change that calls for people at all levels to participate in creating value in the plan.

Accepted Answer

The answer of _________________refers to the key to implementing change...

Question 3

Each of the following is considered one of the four overall keys to implementing change except:
A) leadership plus facilitation.
B) charismatic leader.
C) get the right people involved.
D) team building.

Accepted Answer

While having a charismatic leader can certainly help with implementing change, it is not one of the four overall keys mentioned in the question. The other three keys mentioned are leadership plus facilitation, getting the right people involved, and team building.

Question 4

The _________________stage of Connor's Stages of Positive Response to Change model occurs when enough time has passed and the ideas have been "tested" within and outside the organization and have received support.

Accepted Answer

The answer of The _________________stage of Connor's Stages of Positive...

Question 5

The_________________ stage of Connor's Stages of Negative Response to Change model indicates the inability to move forward that is brought on by information that shocks the system.

Accepted Answer

The answer of The_________________ stage of Connor's Stages of Negative...

Question 6

_________________refers to the key to implementing change that calls for applying the appropriate levels of time, people, and money to bring about change.

Accepted Answer

The answer of _________________refers to the key to implementing change...

Question 7

Which of the following steps of Belasco's Organization Change Process model is best described as focusing on the need to have a clear path toward the end goal?
A) Develop a migration plan
B) Build a sense of urgency
C) Reinforce the new behavior
D) Create a clear tomorrow

Accepted Answer

Developing a migration plan focuses on having a clear path toward the end goal by outlining the steps necessary to transition from the current state to the desired future state.

Question 8

The negative cycle in Connor's Stages of Negative Response to Change model has three peaks and _________________valley(s) making it a more difficult cycle to get through because there are more opportunities to quit the process.

Accepted Answer

The answer of The negative cycle in Connor's Stages of...

Question 9

Each of the following is an example of IT as a changer except:
A) hardware.
B) personnel.
C) processes.
D) scarcity of labor, raw materials.

Accepted Answer

Scarcity of labor and raw materials is not a direct result of IT, but rather a factor that impacts business operations and supply chains. The other options (hardware, personnel, processes) can all be directly impacted and changed by IT.

Question 10

Which of the following stages of Connor's Stages of Negative Response to Change is best described as the feeling of resentment employees have when they are helpless to change their destiny?
A) Depression
B) Immobilization
C) Acceptance
D) Anger

Accepted Answer

The answer of Which of the following stages of Connor's...

Question 11

Each of the following is an example of IT as a changee except:
A) personnel.
B) mergers and acquisitions.
C) customer demands.
D) scarcity of labor, raw materials.

Accepted Answer

Personnel is not an example of IT as a change agent; it refers to the employees or staff within an organization, rather than a factor directly related to Information Technology driving change.

Question 12

Each of the following is a characteristic of high performing teams except:
A) results-driven structure.
B) external support and recognition.
C) matrix structure.
D) principled leadership.

Accepted Answer

Matrix structure is not necessarily a characteristic of high performing teams. While it may be a useful organizational structure in some cases, it is not universally considered a key characteristic of successful teams. The other options are commonly cited as important factors in building high performing teams.

Question 13

Each of the following is a stage of Conner's Stages of Negative Response to Change except:
A) Acceptance.
B) Completion.
C) Immobilization.
D) Testing.

Accepted Answer

Conner's Stages of Negative Response to Change include Immobilization, Minimization, Denial, Testing, and Acceptance. There is no stage called Completion.

Question 14

IT as a_________________ refers to the role of IT when IT brings change to the organization by
introducing new technologies in the form of hardware, software, and telecommunications.

Accepted Answer

The answer of IT as a_________________ refers to the role...

Question 15

The systematic, interdisciplinary study of the design, uses and consequences of IT that takes into account their interaction with institutional and cultural contexts best describes _________________.

Accepted Answer

The answer of The systematic, interdisciplinary study of the design,...

Question 16

Each of the following are the most common reasons why people resist change except:
A) they will experience a loss of face.
B) they have competing commitments.
C) the change will increase workload.
D) the change is not interesting.

Accepted Answer

While people may resist change for a variety of reasons, including those listed in choices A, B, and C, the option "the change is not interesting" is not typically cited as a common reason for resistance.

Question 17

Avoiding the temptation to choose the people who are available but not necessarily the best ones to lead the change process, goes against the central premise of the key to implementing change referred to as _________________.

Accepted Answer

The answer of Avoiding the temptation to choose the people...

Question 18

_________________refers to the characteristic of high performing teams that calls for applying the appropriate structure for the achievement of a specific performance objective.

Accepted Answer

The answer of _________________refers to the characteristic of high performing...

Question 19

Which of the following stages of Connor's Stages of Positive Response to Change is best described as being the home stretch when participants can see the end goal in sight?
A) Completion
B) Informed pessimism
C) Hopeful realism
D) Informed optimism

Accepted Answer

Informed optimism is the stage where participants have overcome their initial resistance and skepticism. They start to see the benefits of the change, understand how it works, and can see the end goal in sight, making it the "home stretch" of adapting to change.

Question 20

Each of the following is a stage of Conner's Stages of Positive Response to Change except:
A) Acceptance.
B) Completion.
C) Informed pessimism.
D) Hopeful realism.

Accepted Answer

The answer of Each of the following is a stage...

Quiz 10: Managing IT Change

_________________refers to the Lewin-Schein model of change phase that signifies the new process has become the norm, and that the individuals will not revert to the original way of doing things.

_________________refers to the key to implementing change that calls for people at all levels to participate in creating value in the plan.

Each of the following is considered one of the four overall keys to implementing change except:

The _________________stage of Connor's Stages of Positive Response to Change model occurs when enough time has passed and the ideas have been "tested" within and outside the organization and have received support.

The_________________ stage of Connor's Stages of Negative Response to Change model indicates the inability to move forward that is brought on by information that shocks the system.

_________________refers to the key to implementing change that calls for applying the appropriate levels of time, people, and money to bring about change.

Which of the following steps of Belasco's Organization Change Process model is best described as focusing on the need to have a clear path toward the end goal?

The negative cycle in Connor's Stages of Negative Response to Change model has three peaks and _________________valley(s) making it a more difficult cycle to get through because there are more opportunities to quit the process.

Each of the following is an example of IT as a changer except:

Which of the following stages of Connor's Stages of Negative Response to Change is best described as the feeling of resentment employees have when they are helpless to change their destiny?

Each of the following is an example of IT as a changee except:

Each of the following is a characteristic of high performing teams except:

Each of the following is a stage of Conner's Stages of Negative Response to Change except:

IT as a_________________ refers to the role of IT when IT brings change to the organization by introducing new technologies in the form of hardware, software, and telecommunications.

The systematic, interdisciplinary study of the design, uses and consequences of IT that takes into account their interaction with institutional and cultural contexts best describes _________________.

Each of the following are the most common reasons why people resist change except:

Avoiding the temptation to choose the people who are available but not necessarily the best ones to lead the change process, goes against the central premise of the key to implementing change referred to as _________________.

_________________refers to the characteristic of high performing teams that calls for applying the appropriate structure for the achievement of a specific performance objective.

Which of the following stages of Connor's Stages of Positive Response to Change is best described as being the home stretch when participants can see the end goal in sight?

Each of the following is a stage of Conner's Stages of Positive Response to Change except: