Customer service modules in CRM systems provide tools for:
A) assigning and managing customer service requests.
B) capturing prospect and customer data.
C) identifying profitable and unprofitable customers.
D) managing sales prospect and contact information.
E) sales quote generation.

Question

Quizplus · Accepted Answer

Customer service modules in CRM systems are designed to provide tools for assigning and managing customer service requests, such as tracking and resolving customer issues or complaints. These tools can help organizations provide more efficient and effective customer service, leading to increased customer satisfaction and loyalty. The other options listed are typically provided by other modules or components within CRM systems.

Customer Service Modules in CRM Systems Provide Tools For