Which of the following statements about claims is most accurate?
A) Because you expect straightforward claims to be granted, a letter is not necessary.
B) Written claim letters are often taken more seriously than e-mail messages or telephone calls.
C) All claim letters should be written using an indirect pattern.
D) Smart businesses dislike receiving claim letters because it means they did something wrong.

Question

Quizplus · Accepted Answer

Straightforward claims are those to which you expect the receiver to agree readily. Even these claims, however, often require a letter. Written claims are often taken more seriously, and they establish a record of what happened. Straightforward claim letters are written using the direct pattern. And smart businesses today want to hear from their customers, even if it is about something that has gone wrong.

Which of the Following Statements About Claims Is Most Accurate