Although e-mail is incredibly successful for both internal and external communication, you should still use letters when
A) you need immediate feedback.
B) the message must reach your reader very quickly.
C) formality and sensitivity are essential.
D) you have too little time to proofread.

Question

Quizplus · Accepted Answer

You should write a business letter when formality and sensitivity are essential. Other reasons for writing letters include the need for a permanent record, the need for confidentiality, and the need for a persuasive, well-organized presentation.

Although E-Mail Is Incredibly Successful for Both Internal and External