What do CRM systems use to enable individualized contact with customers?
A) customer feedback surveys
B) marketing research studies
C) technology that automates interactions
D) database sorting programs

Question

Quizplus · Accepted Answer

CRM systems use technology that automates interactions to enable individualized contact with customers. This includes features such as email marketing campaigns, personalized messaging, and targeted advertising.

Answer: D 
 CRM systems also use database sorting programs to organize customer information and make it easily accessible to sales and marketing teams. This allows for more personalized and efficient communication with customers.

Therefore, both C and D could be considered as the best choices depending on the context and specific functionality of the CRM system being used.

What Do CRM Systems Use to Enable Individualized Contact with Customers