Question 1

Noise in communication can be the result of attitudes and perceptions.

Accepted Answer

Attitudes and perceptions can impact the way we communicate and lead to noise in the communication process. For example, if someone has a negative attitude towards the person they are communicating with, they may not listen effectively or may use harsh language, leading to a breakdown in the communication. Similarly, if someone perceives the message being communicated in a different way than intended, this can cause confusion and miscommunication.

Question 2

Noise come in different forms, and can be present at any point in the communication process.

Accepted Answer

Noise can refer to physical interference, such as background sound or static, as well as semantic interference like language differences or distractions. It can occur during encoding, transmission, or decoding of a message.

Question 3

Even if it is NEVER printed on paper, email is considered to be a form of written communication.

Accepted Answer

Email involves the use of text-based messages that are not verbal, making it a form of written communication regardless of whether it is printed on paper or not.

Question 4

Managers spend a majority of their work day engaged in communications.

Accepted Answer

Managers need to communicate with their team members, superiors, stakeholders, and customers. They spend a significant amount of time in meetings, emails, phone calls, and other modes of communication to ensure smooth operations, collaboration, and goal attainment.

Question 5

Senders should request feedback if it is NOT forthcoming.

Accepted Answer

It is recommended that senders request feedback if it is not automatically given. This can help improve communication and ensure that both parties are on the same page.

Question 6

Silvia likes to send out a weekly email to all her employees discussing the results and challenges for the week. This is an example of an informal communication.

Accepted Answer

The answer of Silvia likes to send out a weekly...

Question 7

Regina's supervisor sends her an email requesting updated financial figures as soon as possible. When Regina interprets the message as meaning by the end of the day, she is decoding the message.

Accepted Answer

Decoding is the process of interpreting or making sense of a message received, which Regina does by understanding the urgency implied in her supervisor's email.

Question 8

The sender of a written message should review the message before sending it, in order to avoid misunderstandings.

Accepted Answer

Reviewing the message before sending it can help the sender to identify and correct any errors or potential misunderstandings, improving the clarity and effectiveness of the message.

Question 9

An employee suggestion box is an example of a formal communication channel.

Accepted Answer

A suggestion box is typically considered a formal communication channel because it is a designated method of communication provided by the employer for the purpose of receiving feedback and ideas from employees. It is a structured and documented way for employees to communicate their thoughts to management.

Question 10

Many people in an organization receive a large part of their information through the grapevine. Unfortunately, the grapevine is widely regarded as an unreliable source of information.

Accepted Answer

The answer of Many people in an organization receive a...

Question 11

When verbal and nonverbal cues conflict, receivers of the communication generally tend to believe the nonverbal content.

Accepted Answer

Nonverbal cues are often considered more reliable and difficult to fake compared to verbal cues. As a result, when verbal and nonverbal cues conflict, people tend to believe the nonverbal cues more than verbal cues.

Question 12

Sandra is conversing with her real estate agent, whom Sandra believes is trying to sell her an expensive property in order to receive a greater commission. Sandra is engaged in offensive listening.

Accepted Answer

Offensive listening involves listening with the intent to attack or argue, not suspicion of ulterior motives. Sandra is more likely engaging in defensive listening, where she is wary of being manipulated.

Question 13

The sender can only use one type of communicate channel to pass a message along to the receiver.

Accepted Answer

The question states that the sender can only use one type of communication channel to pass a message along to the receiver. This means that the sender cannot use multiple channels, such as email and phone, to send the same message.

Question 14

High-context cultures including the United States and Germany pay attention to the conditions that surround the message, including nonverbal cues and personal relationships between the parties.

Accepted Answer

High-context cultures such as Japan, China, and the Middle East pay attention to nonverbal cues and personal relationships, while low-context cultures such as the United States and Germany focus more on the explicit message itself.

Question 15

"Spinning" bad news to make it look better almost always backfires.

Accepted Answer

Trying to spin bad news often leads to loss of credibility and trust, as people can sense the attempt to manipulate the truth. It is usually better to be honest and transparent, while also highlighting possible solutions and actions to be taken to address the issue.

Question 16

Most company recruiters rank job performance more important than communication skills.

Accepted Answer

The answer of Most company recruiters rank job performance more...

Question 17

Immediately after listening to a message, the average person can recall only half of it.

Accepted Answer

This is based on research on the "serial position effect," which shows that people are more likely to remember the beginning and end of a message, but less likely to remember the middle. Therefore, immediately after listening to a message, the average person can recall only about half of it.

Question 18

Feedback is often of little help in determining whether a message was decoded properly.

Accepted Answer

Feedback is crucial in communication as it helps the sender understand if the message was interpreted correctly and allows for clarification if needed.

Question 19

Polite listeners are attentive listeners.

Accepted Answer

The answer of Polite listeners are attentive listeners....

Question 20

When speaking during business conversations, North Americans tend to stand closer together than Latin Americans.

Accepted Answer

North Americans typically prefer more personal space and tend to stand farther apart compared to Latin Americans, who are generally more comfortable with closer proximity during conversations.

Quiz 9: Top Performance Through Empowerment, Teamwork, and Communication