Mia wants to use a problem-solving strategy to resolve a conflict in her office.Three employees are disputing the number of hours they have been paid for in their last paycheques.Mia
A)views the conflict as constructive.
B)plans to examine the hours on the employees' time sheets,compare these with those recorded by accounts payable,and address any discrepancies.
C)believes that the conflicting parties must show good faith by giving up something of true value.
D)will take the dominating role when resolving the conflict.
E)will attempt to reach a quick and/or temporary solution.

Question

Quizplus · Accepted Answer

Examining the time sheets and comparing them with accounts payable is a problem-solving strategy that addresses the issue at hand and seeks to find a fair and objective resolution. This approach shows a willingness to listen to all parties and gather information to make an informed decision. It also demonstrates a commitment to resolving the conflict in a professional and objective manner. The other options (A,C,D,E) do not necessarily address the root of the problem, may create more conflict, or may not result in a fair resolution.

Mia Wants to Use a Problem-Solving Strategy to Resolve a Conflict