Which of the following perspectives from the balanced scorecard focuses on determining if customers are happy after the sale takes place?
A) Learning and growth perspective
B) Internal business perspective
C) Customer perspective
D) Financial perspective

Question

Quizplus · Accepted Answer

The customer perspective in the balanced scorecard focuses on measuring how satisfied customers are with the products or services offered by the company, including after the sale has taken place. This perspective helps the company understand and meet customer needs to ensure repeat business and customer loyalty.

Which of the Following Perspectives from the Balanced Scorecard Focuses