When using the balanced scorecard to monitor performance,the customer perspective Answers which of the following questions?
A)Are we developing employees and providing technologies that facilitate change and improvement?
B)Are we creating products and hiring employees with skills to create product and deliver them in a timely manner?
C)Are we meeting our customers' expectations?
D)Are we growing in a manner to be competitive in the industry?

Question

Quizplus · Accepted Answer

The customer perspective in the balanced scorecard framework is concerned with evaluating whether an organization is meeting its customers' expectations or not. Therefore, the best choice is C, as it directly addresses this question. Choices A, B, and D pertain to other aspects of the framework, such as learning and growth, internal business processes, and financial performance, respectively.

When Using the Balanced Scorecard to Monitor Performance,the Customer Perspective