Successful reengineering involves all of the following EXCEPT
A)cutting across functional lines to focus on the entire business process.
B)redefining the roles and responsibilities of employees.
C)using information technology.
D)entering new geographic markets.
E)improving customer satisfaction.

Question

Quizplus · Accepted Answer

Entering new geographic markets is not a necessary factor for successful reengineering. The other options (focusing on the entire business process, redefining employee roles, using information technology, and improving customer satisfaction) are all essential components of a successful reengineering process.

Successful Reengineering Involves All of the Following EXCEPT