Exceeding customer expectations is often referred to as ___________.
A) Customer excellence
B) Customer loyalty
C) Customer essence
D) Customer delight
E) None of the above

Question

Quizplus · Accepted Answer

Exceeding customer expectations is often referred to as "customer delight". This means that the customer is not only satisfied with the product or service, but they are pleasantly surprised by how well it meets their needs and goes above and beyond their expectations. Customer delight is an important aspect of building customer loyalty and creating a positive reputation for the company.

Exceeding Customer Expectations Is Often Referred to as ___________