Question 1

The media of communication with the highest information richness is ____________.
A) e-mail
B) texting
C) face-to-face communication
D) telephone conversations
E) voice mail

Accepted Answer

Face-to-face communication is the medium that is highest in information richness.

Question 2

The process in which the receiver interprets and tries to make sense of the message is known as:
A) encoding.
B) scrambling.
C) feedback.
D) decoding.
E) downloading.

Accepted Answer

In the process of decoding,the receiver interprets and tries to make sense of the message.

Question 3

When managers pass through work areas and talk informally with workers,they are engaging in:
A) management by exception.
B) MBO.
C) micromanaging.
D) empowerment.
E) management by wandering around.

Accepted Answer

In management by wandering around,managers walk around work areas and talk informally with employees about issues and concerns that both employees and managers may have.

Question 4

Workers who are employed by an organization but who work at home are known as:
A) videoconferencers.
B) telecommuters.
C) decoders.
D) encoders.
E) virtual teammates.

Accepted Answer

Telecommuters are people who are employed by organizations and work out of offices in their own homes.

Question 5

For gathering the information managers need to achieve coordination and control and make decisions,traditionally they have used _____________.
A) decision support systems
B) operations information systems
C) transaction-processing systems
D) organizational hierarchy
E) artificial intelligence

Accepted Answer

Traditionally,managers have used the organizational hierarchy as a system for gathering the information they need to achieve coordination and control and make decisions.

Question 6

In addition to saving time and money on travel costs for managers,some of the advantages of face-to-face communication are achieved through ____________.
A) e-mail
B) telephoning
C) letters
D) memos
E) videoconferencing

Accepted Answer

Videoconferences capture some of the advantages of face-to-face communication (such as access to facial expressions)while saving time and money because managers in different locations do not have to travel to meet with one another.

Question 7

During the communication process,the sender and receiver reverse their roles in the ______________ stage.
A) transmission
B) encoding
C) decoding
D) encrypting
E) feedback

Accepted Answer

During the feedback stage,the sender and the receiver reverse their roles.

Question 8

A "company newsletter" is an example of ____________.
A) a personal written communication
B) an impersonal written communication
C) a fax
D) the intranet
E) a memo

Accepted Answer

Impersonal written communication is lowest in information richness and is well suited for messages that need to reach a large number of receivers.Managers often find company newsletters useful vehicles for reaching large numbers of employees.

Question 9

In the product life cycle,a product has yet to gain widespread acceptance,the customers are unsure what a product has to offer,and demand for it is minimal in the _______________ stage.
A) embryonic
B) maturity
C) decline
D) growth
E) static

Accepted Answer

In the embryonic stage of the product life cycle,a product has yet to gain widespread acceptance;customers are unsure what a product,has to offer,and demand for it is minimal.

Question 10

Computer software programs that are developed for charting graphs of sales performance (for example,number of units sold)over the past three years are an example of _____________ software.
A) applications
B) artificial intelligence
C) expert systems
D) DSS systems
E) utility

Accepted Answer

Applications software,such as programs for word processing,spreadsheets,graphics,and database management,is software developed for a specific task or use.

Question 11

Personal computers that sit on the desks of managers within a network are called _____________,and the company's powerful mainframe computer connects the network PCs through a _____________.
A) servers;client
B) rack servers;MIS
C) clients;DSS
D) clients;rack server
E) servers;CPU

Accepted Answer

The typical organization wide computing network that has emerged over time is a four-tier network solution that consists of "external" PDAs such as netbooks,smartphones,and tablet computers,connected to desktops and laptops,and then through "internal" rack servers to a company's mainframe.The internal network is composed of "client" desktop and laptop PCs connected by Ethernet to the company's system of rack servers.

Question 12

The top managers of Firecracker Explosives walk about through the production plant and talk informally with employees about issues and concerns that they may have.This is an example of:
A) total quality management.
B) structured approach to direct participation.
C) impersonal communication.
D) information overload.
E) management by wandering around.

Accepted Answer

In management by wandering around,managers walk around work areas and talk informally with employees about issues and concerns that both employees and managers may have.

Question 13

The amount of information that a communication medium can carry is known as:
A) media naturalness.
B) information richness.
C) coding capability.
D) information content.
E) resistance.

Accepted Answer

Information richness is the amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding.

Question 14

Managers at Next Motors,who work in different locations,communicate with one another over TV screens so that they can see and hear each other and can be more involved in the decision-making process.This is known as:
A) voice mailing.
B) participating in a chat room.
C) e-mailing.
D) videoconferencing.
E) telecommuting.

Accepted Answer

During a videoconference,managers in two or more locations communicate with each other over large TV or video screens.

Question 15

Client computers that are linked directly to a server constitute a:
A) LAN.
B) MIS.
C) mainframe.
D) wide area network.
E) personal computer.

Accepted Answer

The client computers that are linked directly to a server constitute a local area network (LAN),and most companies have many LANs.A manager can communicate electronically with other individuals hooked into the system,whether they are in the manager's LAN,in another LAN within the manager's organization,or in another organization altogether.

Question 16

The form of communication which is the lowest in information richness is ____________.
A) face-to-face communication
B) videoconferencing
C) management by wandering around
D) telephone conversation
E) impersonal written communication

Accepted Answer

Impersonal written communication is lowest in information richness and is well suited for messages that need to reach a large number of receivers.

Question 17

A sales manager follows up a complaint from a key customer with a letter to that customer.The letter describes the nature of the complaint and what the organization plans to do to resolve the situation and prevent its future occurrence.The sales manager's choice of a communication medium for the message is influenced by:
A) groupthink.
B) the need for a paper trail.
C) management by wandering around.
D) groupware.
E) MBO.

Accepted Answer

A factor that affects the choice of a communication medium is the need for a paper or electronic trail or some kind of written documentation that a message was sent and received.

Question 18

In the communication process,the pathway through which the message is sent is known as the:
A) encryption.
B) feedback.
C) medium.
D) Ethernet.
E) matrix.

Accepted Answer

A medium is the pathway through which an encoded message is transmitted to a receiver.

Question 19

Jane,the receptionist at Invest Right,e-mails Linda,her boss,informing her about the appointments Linda needs to attend to on a particular day.In the communication process,Jane's e-mail to Linda is a pathway known as ____________.
A) a sender
B) noise
C) feedback
D) a receiver
E) a medium

Accepted Answer

A medium is the pathway through which an encoded message is transmitted to a receiver.

Question 20

In the product life cycle,many consumers are entering the market and buying the product for the first time and demand increases rapidly in the _______________ stage.
A) embryonic
B) maturity
C) decline
D) growth
E) static

Accepted Answer

In the growth stage of the product life cycle,many consumers are entering the market and buying the product for the first time,and demand increases rapidly.

Quiz 13: Communication and Information Technology Management

The media of communication with the highest information richness is ____________.

The process in which the receiver interprets and tries to make sense of the message is known as:

When managers pass through work areas and talk informally with workers,they are engaging in:

Workers who are employed by an organization but who work at home are known as:

For gathering the information managers need to achieve coordination and control and make decisions,traditionally they have used _____________.

In addition to saving time and money on travel costs for managers,some of the advantages of face-to-face communication are achieved through ____________.

During the communication process,the sender and receiver reverse their roles in the ______________ stage.

A "company newsletter" is an example of ____________.

In the product life cycle,a product has yet to gain widespread acceptance,the customers are unsure what a product has to offer,and demand for it is minimal in the _______________ stage.

Computer software programs that are developed for charting graphs of sales performance (for example,number of units sold) over the past three years are an example of _____________ software.

Personal computers that sit on the desks of managers within a network are called _,and the company's powerful mainframe computer connects the network PCs through a _.

The top managers of Firecracker Explosives walk about through the production plant and talk informally with employees about issues and concerns that they may have.This is an example of:

The amount of information that a communication medium can carry is known as:

Managers at Next Motors,who work in different locations,communicate with one another over TV screens so that they can see and hear each other and can be more involved in the decision-making process.This is known as:

Client computers that are linked directly to a server constitute a:

The form of communication which is the lowest in information richness is ____________.

In the communication process,the pathway through which the message is sent is known as the:

Jane,the receptionist at Invest Right,e-mails Linda,her boss,informing her about the appointments Linda needs to attend to on a particular day.In the communication process,Jane's e-mail to Linda is a pathway known as ____________.

In the product life cycle,many consumers are entering the market and buying the product for the first time and demand increases rapidly in the _______________ stage.