Peter,a customer-care executive of Homefort Inc.,an electronics company,adopts the problem-solving process to find a solution to a complaint he received from a customer regarding the non-functioning of a microwave.After identifying the problem,what is Peter likely to do next?
A) Make a decision and then reflect on it.
B) Evaluate the alternatives.
C) Identify the alternatives.
D) Compile and analyze the data.

Question

Quizplus · Accepted Answer

After identifying the problem and to be able to effectively determine a course of action, you need as much information as possible and a thorough understanding of what you are dealing with.

Peter,a Customer-Care Executive of Homefort Inc