Identify the true statement of the problem-solving model.
A) Customers rarely have a solution in mind to offer when they seek to redress their grievances.
B) Customers always want you to solve the problem and attend to their grievances.
C) Customers always want to vent frustration and seek sympathy for his problems.
D) Customer often feels ownership for the solution when a problem is solved jointly.

Question

Quizplus · Accepted Answer

If you jointly solve a problem, the customer often feels ownership for the solution-that he or she has made the decision.

Identify the True Statement of the Problem-Solving Model