"Do you know why you should be using a synthetic motor oil in your new Corvette?" the service manager asked Domenic when he brought his new car to the Chevy dealership for a routine service.What type of approach is the service manager using?
A) product
B) opinion
C) curiosity
D) SPIN
E) customer benefit

Question

Quizplus · Accepted Answer

The service manager is using a curiosity approach by asking a question that piques Domenic's interest and encourages him to engage in a conversation about the benefits of synthetic motor oil.

"Do You Know Why You Should Be Using a Synthetic